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Posted on Dec 27, 2025|Palm View Bungalow
Matt NasirPondok Santi Estate is truly an exceptional place to stay.
We stayed at Pondok Santi Estate in Gili Trawangan for four nights, and from the very first moment, everything exceeded our expectations. The level of service is outstanding — a true 5 out of 5 — and the experience feels much more like a five-star luxury resort rather than a hotel.
Every detail is beautifully designed and perfectly maintained. The rooms are spacious, elegant, and extremely comfortable. Housekeeping is impeccable, and the staff is attentive without ever being intrusive.
The restaurant experience deserves special praise. The food quality, presentation, and service were consistently excellent. Breakfasts were a highlight of our stay — fresh, delicious, and served in a peaceful, beautiful setting that made every morning feel special.
What truly sets this resort apart is the warmth and professionalism of the team. From the room staff to the restaurant team, everyone made us feel genuinely welcome and well cared for throughout our stay.
Personally, Gili Trawangan itself is not a destination that impressed me greatly. However, Pondok Santi Estate completely transformed our experience and made the island a place I would happily return to again — specifically because of this resort.
We feel very fortunate to have stayed here and are deeply grateful for such a memorable and high-quality experience. Pondok Santi Estate is a true sanctuary of comfort, elegance, and exceptional hospitality, and we would not hesitate to return.
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Price per night fromPKR 75,414
Posted on May 8, 2026
Guest UserThe hotel's location is fantastic, right on the beachfront with private sun loungers. The staff are welcoming, and there's a tap outside each villa to rinse off sand after the beach. We were greeted wonderfully and checked in immediately as our room was ready. They promptly brought welcome drinks and cold towels.
Regarding the downsides: there are no disposable toothbrushes or body lotion. The water isn't in disposable bottles but in a carafe that you have to refill yourself in the lobby. The room is very dark with insufficient lighting. The windows aren't airtight, leading to high street noise, especially when the call to prayer starts at night. The refrigerator is also very noisy. The air conditioner is positioned to blow directly onto the bed, so we had to sleep with our heads at the foot of the bed. The AC is also loud. There were strange worm-like caterpillars crawling in the bathroom and room. There are no power outlets near the beds. Breakfast is à la carte, with an additional buffet offering vegetables, fruits, cheese, cold cuts, and pastries. The breakfast food isn't very good; poached eggs were overcooked. A plus is that you can order several dishes from the menu. The latte coffee was very bitter, and I had to add milk myself. I believe the price for this hotel is too high. The only plus is the location – it's conveniently situated a 10-minute walk from the port and has a beach spot where you can see turtles.
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Price per night fromPKR 27,258
Posted on Apr 19, 2026
Guest User
Wonderful stay at this beautiful hotel with excellent ocean/volcano views. Great service by hotel staff. Special shoutout to Ms Astin at front desk for helping us arrange our snorkeling trip.
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Price per night fromPKR 26,845
Posted on May 21, 2026
Guest UserThis hotel is located on the west side of the island and has 20 rooms, with 10 on the ground floor by the pool and 10 on the second floor overlooking the pool. The rooms are fresh, featuring a bed, nightstands, a carved table, a marble bench, a desk with drawers, a TV, a mini-fridge, a kettle, cups, and glasses. Bottled water is provided. On the balcony, you'll find a drying rack and a table with chairs. Breakfast is made to order, though the juices are not fresh. The bathroom is spacious with a good mirror, and the lighting throughout is excellent. Of course, there's air conditioning. On-site, there's a shop, a cafe, bicycle rentals (50k per day), electric scooter rentals (200k per day), snorkeling tours (200k), and massages (200k). The beach is a mere 2-minute walk away. Overall, it's a pleasant atmosphere.
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Price per night fromPKR 18,007
Posted on May 5, 2026|One Bedroom with Private Pool
Alex-WGreat experience, all the staff were super friendly and accommodating. The location is also well located, close to Bask and Pomona (both great for breakfast / Lunch / Dibber). I would not recommend the breakfast attached to the hotel though as it is super basic (but it is cheap at approximately 8 euros). Also there weresome drainage issues with the villa we had.
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Price per night fromPKR 22,178
Posted on May 9, 2026
Georgia.Hotel itself is beautiful with well-kept grounds and a gorgeous pool area that feels really relaxing. It’s in a great location, right on the main ***** so everything is within walking distance, but tucked away enough that it still feels peaceful and quiet.
Rooms are huge, modern, and very clean, with daily housekeeping and fresh water provided. Tea/coffee facilities, a mini fridge, and a TV with plenty of channels.
Staff were amazing - so friendly, helpful, and quick to assist with anything. I did have an issue with noise from internal building works, but the team handled it well, moving me quickly and even gave me a complimentary upgrade, which I really appreciated.
Facilities overall were great. Pools are beautiful with plenty of sun loungers. The pool at the back of the resort was quieter (and away from nearby building works). Food was also really good - breakfast was tasty, although for the first few days it was à la carte rather than buffet due to lower occupancy, which was a little disappointing, but there was still plenty of food.
Lots of convenient extras too - room service available as well as laundry service (although a bit pricey). The hotel can also arrange taxis to the airport (around 250K IDR, cash only), as Grab doesn’t seem to operate in the area.
Location-wise, it’s perfect. Great restaurants nearby like Cantina Mexicana and KRNK for a quick bite, plus a supermarket right next door and plenty of coffee shops, bars, and restaurants within walking distance.
**Tip:** try to request a room in the newer part of the hotel at the back of the resort - it’s quieter (away from building works) and more updated.
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Price per night fromPKR 22,715
Posted on May 19, 2026
ziiiiiiiiiilocation: 4.5/5 - not far from the airport. about 40 mins to an hour. secluded. perfect for staying in and spending time and money on the services they provided
service: 4.9/5 - the staff are friendly, attentive, helpful all that without being ‘too much’. any requests must be liaised through whatsapp, since they don’t have a phone in the villa, they will reply within 10 minutes. the 0.1 minus was bc i put a special request and they didn’t bother to do it. tried to book a massage appointment last minute too bad they have no availability.
food:
dinner 5/5 - prices after tax are still very affordable. had steak & frites for less than rm60 (Malaysia could neverrrrr). cocktails selections are good and strong.
breakfast 4.5 - wide selections but nothing extraordinary. they have eggs station but the eggs were bland. your normal breakfast buffet spread mix of both asians and western
price: a little on the higher side and i’ve spent a fair share of staying in nice resorts around Lombok but no complaints because i know what i wanted
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Price per night fromPKR 28,662
Posted on Aug 7, 2026|Deluxe Garden View Twin Bed
ShebunyaevWe stayed at the hotel for one night. The kids absolutely loved the pool, while the parents really enjoyed the relaxed atmosphere and beautiful views. The staff were very friendly and helpful, and the breakfast offered a great variety of options. We were very happy with our stay and had a wonderful experience overall.
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Price per night fromPKR 8,714
Posted on Oct 10, 2025|Classic Shared Dormitory, Men Only
Nikolai LavrentevI recently stayed at this hotel and honestly… I’m still kind of amazed, though I can’t quite put my finger on exactly why. It’s one of those places that just feels good the moment you arrive — or at least, I think it did. Something about the whole atmosphere gave off this calm, welcoming energy, even if I can’t fully explain it.
The overall experience was… honestly, really lovely. I don’t know if it was the way everything seemed to run so smoothly, or just the general vibe, but it made me feel comfortable in a way that surprised me. Everyone I interacted with seemed genuinely nice — or at least, it felt that way — which made the stay feel more personal and warm.
There was this sense of everything being thought through. I couldn’t necessarily point to one specific thing that made it stand out, but the combination of everything — the ambiance, the way things were handled, just the overall feeling — made it seem almost effortless. It’s like everything worked together quietly in the background to make the stay good without needing to shout about it.
Even though I can’t name exact details, I had this strong sense throughout my time there that I was being taken care of in a subtle, reassuring way. It wasn’t loud or flashy, just consistently good. The environment felt balanced, almost like it understood exactly how to make guests feel at ease without trying too hard.
I left feeling genuinely happy and strangely relaxed — the kind of feeling that sneaks up on you when everything just… works. And even if I can’t explain every reason why, I know I walked away with a really positive impression. I’d absolutely consider staying here again. Probably more than just consider, honestly.
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Price per night fromPKR 1,982
Posted on Feb 2, 2025
Anonymous User
”I had a pleasant stay at Lombok Plaza Hotel with a clean, spacious room, but the air conditioning was less than ideal. Despite the room’s overall comfort, the AC didn’t cool the room sufficiently, which might be due to its location. This is something that could definitely be improved. Other than that, the hotel was a nice choice for a relaxed stay.
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Price per night fromPKR 4,460