Spa Hotels in Lombok

Pondok Santi Estate is truly an exceptional place to stay. We stayed at Pondok Santi Estate in Gili Trawangan for four nights, and from the very first moment, everything exceeded our expectations. The level of service is outstanding — a true 5 out of 5 — and the experience feels much more like a five-star luxury resort rather than a hotel. Every detail is beautifully designed and perfectly maintained. The rooms are spacious, elegant, and extremely comfortable. Housekeeping is impeccable, and the staff is attentive without ever being intrusive. The restaurant experience deserves special praise. The food quality, presentation, and service were consistently excellent. Breakfasts were a highlight of our stay — fresh, delicious, and served in a peaceful, beautiful setting that made every morning feel special. What truly sets this resort apart is the warmth and professionalism of the team. From the room staff to the restaurant team, everyone made us feel genuinely welcome and well cared for throughout our stay. Personally, Gili Trawangan itself is not a destination that impressed me greatly. However, Pondok Santi Estate completely transformed our experience and made the island a place I would happily return to again — specifically because of this resort. We feel very fortunate to have stayed here and are deeply grateful for such a memorable and high-quality experience. Pondok Santi Estate is a true sanctuary of comfort, elegance, and exceptional hospitality, and we would not hesitate to return.

This was a treat as it’s a birthday celebration but it soon turned into a series of unfortunate events. The service and staff are amazing but their rooms have a serious bug problem. We woke up in the middle of the night to find our pillows covered with winged bugs that looked like ants, they were in the pillow and on the pillow, upon inspection there were more on the headboard and on the sofa by the window. We started to also notice dust piles on the floor in the room too, so we suspect they are eating at the wood. It was pretty alarming to find and have bugs crawling on your bed and we soon found out it was on our bags too. A staff member was quick to come to our room to inspect but the main team have already gone home. They allowed us to switch rooms but it looks like the problem is in the other room too. By the bed, more dust piles and on the sofa more bugs. It’s midnight so we sprayed the bed with bug spray and hope no more will crawl on us. As well as this their sink was blocked. We are both adventurous people, slept in the rainforest before, camped etc so we are not scared of bugs but when these could be termites or carpenter ants, our biggest worry is bringing them home. It’s not a nice situation for them either given their buildings are 200 years old. The next morning comes and the situation was not handled like a luxury hotel would. No one came to speak to us about it and no apology until I mentioned it at reception. The room they moved us to was also a smaller one so we effectively paid for a bigger room that we couldn’t stay in, this also wasn’t mentioned. There were positives like free bike usage, good cocktails, board games in lobby and a clean pool but I wouldn’t say this is a luxury hotel but more like a 3 star hotel with a 5 star mask. All in all, a birthday that wasn’t a treat.

I actually cried when we left this villa! I'm truly speechless when it comes to describing the range of emotions and experiences that made up our vacation! It was unforgettable! The warmth and responsiveness of the staff, the excellent location, the cleanliness and comfort, the peace and quiet... I could go on forever! Everything was perfect, without exception – the room, the design, the grounds. The housekeeping was impeccable, not a speck of dust in the room, and the grounds were constantly maintained. The beach is just a stone's throw away, the water is crystal clear, there are lots of turtles, and beautiful fish. We walked at low tide to the turn on the left side, and from there, we started snorkeling along the edge of the reef where turtles gather in groups of 3-5. We even saw a venerable lady about a meter long. It's incredibly beautiful, they look like they're flying. Larger fish also swim in from the deep there. There are cats on the hotel grounds, so don't be lazy, pack a bag of cat food in your suitcase, and they'll thank you with their purrs. Not far from the hotel, there's a cat shelter where they treat sick animals, and also sell food and souvenirs, with the proceeds going towards animal care. Don't miss catching at least one sunrise and watching a sunset; photos simply don't do the beauty justice. After swimming to our heart's content and enjoying delicious dinners, we slept like babies on the comfortable beds, falling asleep and waking up to the sound of birdsong. It was a vacation for the mind and body, feeling as if we were in paradise. A special thank you to the staff who create this incredible atmosphere.

Hotel itself is beautiful with well-kept grounds and a gorgeous pool area that feels really relaxing. It’s in a great location, right on the main ***** so everything is within walking distance, but tucked away enough that it still feels peaceful and quiet. Rooms are huge, modern, and very clean, with daily housekeeping and fresh water provided. Tea/coffee facilities, a mini fridge, and a TV with plenty of channels. Staff were amazing - so friendly, helpful, and quick to assist with anything. I did have an issue with noise from internal building works, but the team handled it well, moving me quickly and even gave me a complimentary upgrade, which I really appreciated. Facilities overall were great. Pools are beautiful with plenty of sun loungers. The pool at the back of the resort was quieter (and away from nearby building works). Food was also really good - breakfast was tasty, although for the first few days it was à la carte rather than buffet due to lower occupancy, which was a little disappointing, but there was still plenty of food. Lots of convenient extras too - room service available as well as laundry service (although a bit pricey). The hotel can also arrange taxis to the airport (around 250K IDR, cash only), as Grab doesn’t seem to operate in the area. Location-wise, it’s perfect. Great restaurants nearby like Cantina Mexicana and KRNK for a quick bite, plus a supermarket right next door and plenty of coffee shops, bars, and restaurants within walking distance. **Tip:** try to request a room in the newer part of the hotel at the back of the resort - it’s quieter (away from building works) and more updated.

A very big hotel, with very professional and attentive staff. The property shows some signs of age and could use a refresh, at least on the outside. The only downside was the complete lack of soundproofing in our room (a suite, no less); it faced the street, and the incessant traffic noise could be heard late into the night. In fact, noise from the hotel's common areas was audible as well. This is unacceptable given the hotel's overall presentation! Hotel molto grande, personale molto professionale e attento. Struttura con qualche segno del tempo che passa, avrebbe bisogno di una rinfrescata almeno esternamente. Unica nota negativa la TOTALE mancanza d’insonorizzazione della nostra stanza (una suite tra l’altro) era affacciata sul lato strada e i rumori del traffico incessante si sentivano fino a tarda notte. A dire il vero si sentivano anche i rumori delle zone comuni dell’hotel. Inaccettabile per come si presenta l’hotel!

Great experience, all the staff were super friendly and accommodating. The location is also well located, close to Bask and Pomona (both great for breakfast / Lunch / Dibber). I would not recommend the breakfast attached to the hotel though as it is super basic (but it is cheap at approximately 8 euros). Also there weresome drainage issues with the villa we had.

I requested a room with one large bed instead of two singles when I booked, and again at check-in. They nodded at reception and then ignored it, even though half the hotel was empty. Everywhere, they try to force extra commissions on you when you order anything in the restaurant. The menu should always show the final price; all costs (taxes and so on) should be included. For example, I take a ready-made coffee to go for $4, and they try to tack on a service charge... What service? I'm taking it out, they're not cleaning my table, not giving me a massage. They don't provide an answer. We're not buying coffee beans that they need to prepare and turn into coffee with a service, are we? Let's then charge a land tax, the chef's health insurance, and a disposal fee for the toilet. Are you kidding me? I've visited several cafes in Bali, and nowhere was this the case! One time I encountered it, I called the police and they immediately cancelled all extra charges! Keep this in mind. It's not about the money, but deception is unacceptable.

Really loved the character of the staff. They're so polite courteous and very friendly. Some may be just in training, but they worked very hard to satisfy your needs. And the location is brilliant, especially if you're a surfer - 5 mins walk from your room, and you're just a 2 min paddle to a class reef break. There's also good reef snorkeling just in front of the hotel. And the hotel's grounds are spacious and well maintained. The downside... 1) The rooms are showing their age, and sound proofing is non existent (so, go for the bungalows for more privacy). 2) The breakfast restaurant struggles when the hotel is busy. They only have one coffee machine serving ~30 - 40 tables, or ~100 diners! Consequently, a good coffee can take time to arrive. Meanwhile, the food in the warmers is more often than not cold. However, on the positive side, there's a wide range of food options for bfast.

”I had a pleasant stay at Lombok Plaza Hotel with a clean, spacious room, but the air conditioning was less than ideal. Despite the room’s overall comfort, the AC didn’t cool the room sufficiently, which might be due to its location. This is something that could definitely be improved. Other than that, the hotel was a nice choice for a relaxed stay.

This is the sweetest and friendliest hotel! Every single staff member is ready to help you at a moment's notice. I had an accident, and the kindest employees at this hotel, every last one of them, helped and participated in repairing my motorcycle and provided me with assistance and support. The rooms are clean and tidy, and housekeeping comes every day. Breakfast was sometimes buffet style, sometimes à la carte. Everything was delicious. The location is superb. But what I'll remember most is the kindness and love from everyone.