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9.2/10
Great
MMia0307Practical location, but disappointing breakfast and service
We stayed here the night before an early morning flight, and the location couldn’t be more convenient – just a short walk to the terminal. The rooms are clean and functionally furnished. However, the staff could be more welcoming; the service feels very transactional, as if guests are just passing through.
What really disappointed us was the breakfast. While it’s a paid extra, the early breakfast offering (from 4 AM) was extremely minimal – even less than what you’d expect from a basic Holiday Inn Express. It felt like cost-saving was the main priority, not guest satisfaction.
A convenient place to sleep before a flight, but don’t expect much beyond that.
Hotel near Edinburgh Airport, Ingliston 7% of visitors choose this area
Price per night fromS$ 142
9.0/10
Great
AAnna E AdamsFantastic location being so close to the Castle, old and new town. Rooms are beautifully designed, clean and cosy. It’s so handy having a kitchen in the room to self cater when needed. We’ve loved visiting Edinburgh and will definitely book to stay here again.
Hotel near Edinburgh Old Town, Edinburgh 14.1% of visitors choose this area
Price per night fromS$ 127
8.9/10
Very Good
MManuel Neuer 01Overall, it was very good. The location is right in the city center, so you can walk directly to the castle and the Elephant House café.
Hotel near Edinburgh Old Town, Edinburgh 14.1% of visitors choose this area
Price per night fromS$ 134
8.8/10
Very Good
AAlison J BrownLocation fantastic and service was great. However, for the price it was extremely disappointing. Window view onto scaffolding opposite with workmen looking in the next morning. The room was very cold and despite maintenance coming to look at the AC it never warmed up. Had to get an extra heater later. Breakfast was great but went to the toilet and my breakfast was cleared away so had to start again even though I'd left things on the table. I wouldn't go again for the price.
GGuest UserMy recent hotel stay was a bit of a mixed experience. While the hotel was clean and well-equipped, there were several issues that detracted from my overall satisfaction.
Before arriving, I had communicated with the hotel via email and was told that they could be reached via WhatsApp. However, upon arrival, I was unable to get a response from the hotel on WhatsApp. Additionally, there was no reception area, and check-in had to be done over the phone, which required multiple long-distance phone calls and extra fees.
The day before check-in, I received a last-minute email from the hotel requesting a deposit, but they did not provide any information on how to make the payment. Not all of the staff were willing to provide assistance, but the last person I spoke to was patient and helpful, which allowed me to check in smoothly.
One major safety concern was that there was a step outside the bathroom, but the floor was not marked, making it easy to trip and fall. Another hazard was the transparent coffee table in the living room, which caused several stumbling incidents that could have led to injuries.
Overall, while the hotel was clean and well-maintained, the issues with communication, extra fees, and safety hazards detracted from my experience.
GGuest UserThe rooms are extremely compact but adequately equipped with the essential amenities, making them suitable for a one-night stay or, at most, a two-night stay.
Regrettably, I experienced an extremely unpleasant and concerning incident involving a staff member at the coffee house during breakfast. The Caucasian female staff member appeared to display discriminatory behaviour by repeatedly asking me to leave, while allowing white guests to remain.
I find this conduct unacceptable and deeply troubling. The matter has been reported to hotel management, and I trust that a thorough investigation will be conducted and appropriate corrective action taken to prevent such incidents in the future.
GGuest UserThe hotel is located close to the train station, about a 20-minute walk away. The facilities are quite complete, including a washing machine, induction cooker, and oven, and the room is quite spacious. We checked in our luggage in advance, and the service was quite good.
PPeter 佛系游客Good points: The location is perfect, city centre. Service is above average. We had the breakfasts, not buffet style but actually v good. Al carte style, not easy to over eat.walking distance to a lot of attractions and starting points of local tours.
Staff at reception were helpful and friendly. Above average.
Check in. Check out smooth.
Although my family of 4 while in UK, would book 2 rooms, recently, probably for the fun of the booking staff (definitely felt intentional) or the inadequacy of the computers, our family would be placed in 2 rooms in different floors, this time it DID NOT HAPPEN. So special thanks to W hotel for making this normal request come true.
Not good points: Although nothing wrong with artificial friendliness, however, when all our luggage was delayed by British Airway, and there was a reasonable line in check in. The reception staff maybe could cut down the chatting with the guests and focused in doing the job and checking us in quicker.
House keeping was below average, dirty glasses were not cleaned or replaced for TWO days. However this was not uncommon in UK in general.
Breakfast ordering in the restaurant, orders were missed twice but actually above average in UK.
Reminder: The hotel slippers were nice. Available on request, they would pretend the slippers were in the rooms, they would be available when requested Free.
Thanks.
NNickRZLoved the breakfasts! Normal fry up one day, haggis the next! We had an early start to go to the Highlands, but breakfast was all ready at 630am. Were even allowed to take some fruit and pastries away for the trip. Staff helpful, ordered our taxi. They were not too clued up on getting the transport into the city, this would be helpful as we are easily 30 minutes away from the centre.
I would avoid getting the tram in and out of the city as the distance to the Gateway or Gyle Centre stop is a little far and unless you know where the hotel actually is, then it gets frustrating going the wrong way to get there. TIP:- From Gateway go under the bridge (well lit) and turn left to go up some steps (not ideal with suitcases) to get onto Glasgow Road, head past B&M then you can see the hotel. From Gyle Centre head towards Glasgow Road (dont try to navigate around the shopping centre just head to Morrisons and the main road - the other way you are trapped with no access to cross the railway line!) - go up the stairs and head towards B&M.
If you are lucky enough to read this, then I have saved you 40 minutes and 2 miles of frustration! Some buses are cheaper than others (X38 was 1 quid for adults, kids were free)(100 is the airport bus - expensive)(31 was similar to tram price 2.20gbp for adults, 1.10gbp for kids).
GGuest UserThe room was much better than expected, clean and comfortable. Self-service check-in and check-out were quick and convenient. If you don't know how to use it, you can call and ask for patient guidance. If you don't know how to use the access control, you can ask the staff. The location is far from the city center and various attractions, about 30 minutes walk, but you can take the bus.
In summary, it is still a good choice. After all, hotels in Edinburgh are crazy expensive. I will stay in this hotel again.
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