Naha Luxury Hotels

"I had a great stay at Hyatt. Everything was excellent, especially the buffet breakfast, which offered a wide variety of delicious choices. The service and overall experience were very satisfying. The only issue I would like to highlight is that the toilet had a noticeable urine smell, which affected the comfort of the room. I hope the hotel can look into improving the cleanliness and ventilation of the bathroom. Overall, it was still a pleasant stay, and I appreciate the great hospitality."

"The location and the fact that the hotel was new and clean were definitely the standout points. One area that could be improved is the parking process. I had to repeatedly keep and present the same parking slip multiple times just to park and retrieve the car. It felt unnecessarily cumbersome - ideally, there should only be a single verification at the car park lift, rather than additional checks at the driveway or again at reception during check-out. In terms of amenities, the hotel is good overall, but it could be even better with the addition of a coin-operated laundry area. I may have been slightly spoiled by the hotel I stayed at earlier in Chatan, where each room came with its own washing machine and even included two packets of laundry detergent."

"Location The hotel is conveniently situated on a side street just off the main road. It’s a quiet spot but offers easy access to nearby restaurants. Service Issues • Poor Communication: I arrived an hour before the 3:00 PM check-in time. While I understood that early check-in wasn't available, the staff directed me to a small, uncomfortable bench at entrance of restaurant to wait. It was pouring rain outside, and the seating was so poor I eventually chose to go out into the rain just to kill time. I later discovered a proper reception area with comfortable seating on the 11th floor—I wish the staff had directed me there instead of the hallway. • Misleading Incentives: The hotel provides an information card stating that guests receive a 1,000 credits for skipping room cleaning. I opted out twice during my first stay but never received the credit. When I returned for a second stay and inquired about it, the receptionist told me that since I had already checked out, there was ”no proof” the room wasn't cleaned no credit can be provided. It’s small, but the lack of accountability felt deceptive. Room Quality On a positive note, the rooms are very spacious, which made the physical stay quite comfortable"

"First, let's talk about the location: If you're using Naha city as a transit hub and plan to travel around Okinawa by public transportation, I highly recommend staying near the Naha Bus Terminal. 1. Many express long-distance buses depart from here. 2. It's also where Asahibashi Station for the Yui Rail (monorail) is located within Naha city. The Yui Rail is punctual and convenient, taking you to places like the museum, Shuri Castle, and more. 3. You can also walk directly to Naminoue Shrine, and it's not far from Kokusai Street (both about a 15-minute walk). It's also very close to the Don Quijote in Tsubogawa. One more thing: there are many hotels around Asahibashi Station, all sharing a covered pedestrian bridge that connects the bus terminal and Yui Rail station. So, there isn't much difference in terms of location. I chose this particular hotel based on room size. Now, about the hotel itself: You can access the hotel elevators on both the first and second floors, taking you directly to the 14th-floor front desk. Check-in at the front desk was thorough but a bit slow. At the front desk, you can pick up daily amenities like bath salts, sunscreen, shower gel, face masks, makeup remover, etc. There's also that blue herbal tea... On the 14th floor, you have to switch elevators to reach the guest room floors. Whenever I hung the 'please clean' sign when going out, the room was always tidied up and looked brand new upon my return, with daily consumables replenished. Oh, and I really loved the sencha coffee machine in the room; I'd have a cup or two every day after coming back. I even watched a Norway vs. England World Cup match on NHK BS 4K on the TV. There are many supermarkets downstairs, and various dining options like izakayas and Okinawan restaurants are all within walking distance. I stayed for 4 days and was very satisfied overall."

"The hotel's location is a bit average. Although it's about a 10-15 minute walk to Kokusai Dori, the uphill and downhill sections can be a bit tiring. The hotel itself is quite old; even after renovation, it still doesn't feel new. The value for money is just okay. The dining options within the hotel are a little pricey."

"This hotel is nowhere near the 5-star standard advertised on Trip.com and is, at best, a 3-star property. The facility hours are very limited, especially for a hotel claiming to be luxury. The rooftop bar closes at 9 pm, which is far too early, and we were also told at check-in that access to the infinity pool costs extra at around JPY 1,100 per adult. Charges like this should be made clear upfront, not casually mentioned on arrival. Breakfast was decent enough, with an adequate selection, but the process was unnecessarily frustrating. Guests had to register in advance for a roughly 45-minute timeslot, and during our visit we were asked to provide a QR code. It felt overly complicated and poorly managed when they could simply have checked our room number and names instead. The only real positive was the reception staff, who were friendly, welcoming, and helpful with our requests. Unfortunately, good staff alone cannot make up for the limited facilities, extra charges, and inconvenient procedures. Overall, this hotel does not deliver a 5-star experience and feels misleadingly advertised."

"Food: Breakfast offered both Japanese and Western options. Personally, I preferred the Japanese choices, as the Western selection was a bit limited. Both of the hotel's on-site restaurants were decent, especially the Spanish one, which served delicious food at reasonable prices. Stay: The room was very clean and tidy. Although the hotel felt a bit dated, the facilities were comprehensive. My only minor complaint was that the air conditioning unit was somewhat noisy. Location: The location was incredibly convenient for getting around. It's very close to Kokusai Dori, supermarkets, and shopping malls, making it easy to pop out for a drink at an izakaya in the evening."

"One of the best hotels we have stayed at during our trip. The staff are very attentive and the room is spacious. The location is good, close to shopping and eatery. 10 out of 10."