Hyatt Regency Naha, Okinawa

The hotel is good and comfortable. Staff very friendly. Location is okay but not perfectly convenient (better have train station nearby) Breakfast is fine not with lots of choices.

Very poor parking service!!! At the first day, we’ve told the staff we need the parking the following day. The staff confirmed us and told us about the parking fee. The second day, we would like to park the car but another staff asked us if we have the parking ticket. Surely we didn’t have since no one announced us. The staff said because our car is a big car (Noah) and there are no space for us to park. (He said there are 6 big car parking space only) and they are first come first serve. While I asked if I can park behide the car in front of the hotel (see the attached picture as there was one black car) the staff said No and only can park One car there. So we had to find the other parking space by ourselves. Surely, the other nights we also could not get the parking. However, the space in front of the hotel which the staff said can only park one car, I saw there were Two cars on the third night, Three cars on the fourth day. How come!! On the last night, we finally got the parking since when we came back still have some parking space. But the staff asked us a lot of questions and some of them seems don’t allow us to park. The staff really unhelpful and we are very disappointed!!

The reception was welcoming. Breakfast was delicious. Counter staff were most helpful and attentive to our queries. Will definitely recommend the stay here :)

location was great. near to the shopping district. room is decent sized able to open 2large luggage. toilet was small. and wished there is more area to hang towel however upon request for clothes rack it was available. need a basket to collect used towels though