Southwest Grand Hotel

The great service, great food, great location, great lounge, great room, we have been visit Southwest grand hotel for the second times! 5 star recommended!!

This hotel might seem a lot more expensive than other Naha city hotels, but it worth every penny & being one of our best stay in Okinawa. The large room does feel like a suite with the comfy sofa area equipped with a giant TV. We also enjoyed the large modern bathroom. The room deco & amenities are all sophisticatedly design. The hotel dining is top notch, make sure you book with their breakfast please! It turns out to be one of our best hotel breakfast in Japan. Not only they offer chef menu of sashimi rice bowl, the quality of buffet options are crazy, honey dripping from actual honey comb, 3 options of miso from different origins to make your own soup, wide spread of veggies, breads & teas… we skipped lunch after. We also had birthday dinner in “The Long Vocation” restaurant and we were quite impressed by their food & drink and service. We stayed over typhoon, & we were very glad to have chosen to stay in Southwest Grand which offer late check out, indoor pool & good variety of food. The location is gold, the only little issue is they don’t have car park on site and the closest paid one requires 1-2 mins walk outdoor. It maybe a little hectic during some weather condition. Big shout out to the 2 lady staffs who help guests with luggages at the entrance frighting over strong wind & heavy rain, they were amazing! We missed our stay already and do hope to stay at this hotel again when we revisit Naha, hope to able to use their outdoor pool in a better weather. Overall highly highly recommended!

Location The hotel is conveniently situated on a side street just off the main road. It’s a quiet spot but offers easy access to nearby restaurants. Service Issues • Poor Communication: I arrived an hour before the 3:00 PM check-in time. While I understood that early check-in wasn't available, the staff directed me to a small, uncomfortable bench at entrance of restaurant to wait. It was pouring rain outside, and the seating was so poor I eventually chose to go out into the rain just to kill time. I later discovered a proper reception area with comfortable seating on the 11th floor—I wish the staff had directed me there instead of the hallway. • Misleading Incentives: The hotel provides an information card stating that guests receive a 1,000 credits for skipping room cleaning. I opted out twice during my first stay but never received the credit. When I returned for a second stay and inquired about it, the receptionist told me that since I had already checked out, there was "no proof" the room wasn't cleaned no credit can be provided. It’s small, but the lack of accountability felt deceptive. Room Quality On a positive note, the rooms are very spacious, which made the physical stay quite comfortable

Very nice design hotel. The location is great and the stay was very pleasant highly recommended.

Located in an alley right off Okinawa's Kokusai-dori, this hotel offers relatively large rooms and is one of the top five-star accommodations in that area. The rooms are very clean and the service is excellent. The hotel provides two type of parking; Parking directly adjacent to the hotel cost 1,600 yen per day, but if you are willing to walk for 5 minutes, parking is free. The breakfast was quite repetitive, with the same food served every day. We stayed for three nights, and for two of those days, the coffee machine was broken, so only basic coffee was provided. A five-star hotel should not have these issues. Additionally, the seafood bowl (Kaisendon) must be ordered separately as a special à la carte item.