Hotels near LAX Area, Los Angeles

Same with all the reviews the shuttle service guys were really good. They deserve every tip. The food service is not good i always order in room dining which they serve in take out containers and not in proper dining tray like most of the hilton property and food isn't really good and its not hot as serve. I order buffalo wings and ribs. The room also dont have micowave to heat it up. Although they have a small coffee maker with few coffee and tea I also need to call for complimentary water as I arrive. The reception mentioned they really dont offer it saying they are not the usual hilton hotel. But they gave me 2 bottle free saying thats it. Imagine having coffee brewer without water. So should i use the bathroom water?? Well i stayed there 4 days and 3 nights and even paid $40 for early check in at 10am regardless my early check out on the last day still i have to pay. Among all hilton around the world ive been with, well this one fail to satisfy my experience

Arrived at noon and asked the front desk if we could store our luggage and check in at 3 PM. The staff checked and said a room was available for immediate check-in! We were very touched and grateful! The restaurant on the first floor also offers dishes suitable for Asian palates. The swimming pool is beautiful, comfortable, and self-service. The shuttle bus to the airport runs almost every ten minutes, which is very convenient, but it's still advisable to allow an extra half an hour as the shuttle bus gets very stuck once it reaches the departure level at the airport.

The rooms facing the highway can be quite noisy, but those overlooking the parking lot are quieter. It's a good place for an overnight stay given its proximity to the airport. However, the hotel shuttle service to and from the airport is an issue. They claim it runs hourly, but I waited at the airport from 11:30 AM until 2:30 PM before a shuttle finally arrived. When I called the hotel during my wait, they just told me to keep waiting. Upon arrival, I asked the front desk why there was no shuttle for three hours, and they said they didn't know.

This was an excellent accommodation very close to lax airport The room was very nice accommodation with comfortable bed coffee machine for your morning coffee. Overall a nice room. The staff was above and beyond the nicest you would ever hope to expect. They were office y friendly and very accommodating and helpful. I would give this hotel a 10 out of 10 stars

Arrived late at night . Picked up by airport shuttle. On arrival was greeted by very friendly staff who where very helpful and was able to book late checkout. Rooms spacious with king size very comfortable bed . Great rest after long journey, recommend this as ticked all boxes for us.

The hotel location is convenient for LAX, and the room itself was acceptable. However, I experienced a billing issue during my stay. Although my reservation was fully prepaid through Trip.com, the hotel incorrectly charged my credit card for the room again at check-out. Resolving this issue was quite inconvenient. I had to contact the hotel multiple times on my own, and due to the 15-hour time difference between Thailand and the U.S., I could only reach the appropriate department late at night. While the hotel eventually processed the refund, the amount was returned in USD, which resulted in a small loss due to currency exchange. I hope the hotel can improve internal communication and billing accuracy to prevent this from happening to future guests.

This review based on mainly on my check-in experience and first impressions of the room. After 2 flights traveling from Shanghai to Los Angeles, including a 12-hour flight, I arrived exhausted and ready to check in. I was aware of the required USD $100 deposit and had no issue paying it. However, upon arrival I was informed that cash deposits are not accepted. This information was not stated on the booking platform I used (Trip.com), nor was it made clear in advance in any correspondence from the hotel. As a result, I was left waiting over 30 minutes in the lobby while staff contacted a manager and discussed making a “one-time exception.” To be clear, this situation should never have occurred. If a hotel does not accept cash deposits, that policy must be clearly and explicitly stated on all booking platforms, not just the hotel’s own website, which the manager on duty reiterated, that it was on the hotel’s website. Guests should not be made to feel as though they are asking for special treatment when the lack of transparency on a specific policy is not their fault. I had already prepaid for two nights online, yet due to the hotel’s failure to update its information, I was left embarrassed, inconvenienced, and forced to wait in the lobby after an exhausting international journey. I want to emphasize that I am not blaming the front desk staff personally, nor the manager on duty, as they are likely following the rules given to them. However, situations like this must be handled with far greater care and professionalism. Paying guests, especially those who are respectful and simply trying to check in should be treated with dignity and understanding. While the manager on duty appeared to try to assist, by that point I was already too annoyed and too exhausted to engage in further discussion on an issue that was not my problem. Being told that a “one-time exception” would be made did not feel helpful, because I was not asking for a favor; I was simply trying to check into a room I had already paid for. Unfortunately, the room itself did not improve my first impression. Basic expectations typically associated with this brand were missing, no complimentary water, minimal toiletries, and nothing that made the stay feel welcoming after such a long journey. Having stayed at Holiday Inn and IHG properties across the world, this is easily one of the poorest first impressions I have experienced in hotel stays. I was extremely dissatisfied with both the check-in service and the overall initial experience. Clear communication, professionalism, and basic hospitality standards matter to all customers, especially for tired international travelers. Based on this experience, I would not choose to stay at this property again. All the other staff I encountered during my were lovely though, especially the restaurant/kitchen staff and the security officer.

The room had a Western cowboy feel. The stylistic elements reminded me of ”House of Rising Sun,” like a desert and an oasis. Personally, I think it's better than some three-star hotels in San Jose. I suggested they convert the lobby into a movie theater to show Westerns. However, they only accepted the suggestion and didn't seem interested in offering me a business opportunity there. I really wanted to be involved.

The hotel shuttle waits at the designated pick-up area on the third floor of the terminal, stopping at every terminal. Within a 100-200 meter walk from the hotel, there are convenient stores like In-N-Out, a supermarket, and Starbucks, so you won't go hungry. The room amenities are complete, and breakfast is basic. Overall, it's very convenient.

The room design was pretty good, and the shower head was fixed with strong water pressure, but it sprayed in a straight line which made showering uncomfortable. The hotel offers a shuttle bus to the airport, but it gets very congested in the mornings, so I recommend leaving 2 hours early; I almost missed my flight. There's no complimentary water in the room, only Evian for $5 a bottle. Also, when we got on the bus, the driver asked if we were hotel guests, but he only asked us.