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Posted on May 14, 2026
Anonymous User
They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors.
Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!
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Price per night fromUS$565
Posted on Jun 8, 2026
Guest UserThe hotel is really easy to find and super convenient for transportation. It's close to Chinatown, which is great for picking up souvenirs, and the transport hub makes getting to the airport or anywhere else a breeze. The facilities are good, and they offer a lot of activities. The overall cleanliness is also quite good. Roommates depend, 99% are pretty nice (some can be a bit noisy).
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Price per night fromUS$29
Posted on Apr 29, 2026
Gumayusi7The room was clean and tidy, with all facilities well-maintained and functional. The bedding was comfortable, ensuring a good night's sleep. The location is excellent, making travel convenient, and there are plenty of dining options nearby. The front desk staff were warm and attentive, handling check-in and check-out efficiently. It offers great value for money and a very pleasant experience. I would definitely choose this hotel again next time!
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Price per night fromUS$90
Posted on Jun 1, 2026
Anonymous UserWe had a wonderful 3-night stay at W Sydney. Overall, it was a great experience. The room was clean, modern, and well-maintained, and we were fortunate to be assigned a room on the 27th floor with a fantastic view of Darling Harbour.
One thoughtful touch was the umbrella provided in the room, which came in very handy as the weather was rainy during our first two days in Sydney. The staff were also friendly, welcoming, and always willing to assist whenever needed.
The combination of excellent service, comfortable accommodation, and stunning harbour views made our stay very enjoyable. We would definitely consider staying here again on our next visit to Sydney.
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Price per night fromUS$253
Posted on Jun 12, 2026
Guest UserThe hotel is very new with top-notch facilities and spacious rooms. The service during check-in was just average, but the staff were very friendly during check-out. I hope the service can be more consistent. Also, the hotel windows need a good cleaning; the view outside is beautiful, but the dirty glass really spoils the experience.
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Price per night fromUS$323
Posted on Feb 23, 2026
xiaoshumelExcellent location just a couple mins walk from Town Hall station. Also has a Woolworth conveniently nearby and QVB is just across the road. Room was clean, room service was excellent and towels were replaced daily. Mini fridge and iron too in the room if needed. Bathroom is spacious enough and concierge is very friendly.
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Price per night fromUS$88
Posted on May 30, 2026
JoceryThe room was quite new, and the location is excellent, right in Chinatown, making it super convenient to get anywhere. It was also very clean, and the front desk staff were friendly. The price was also much more reasonable compared to other hotels in the city center!
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Price per night fromUS$140
Posted on Mar 11, 2026
Anonymous User
The hotel's location is excellent, very close to St James station, and right next to Westfield and QVB. The room was also quite spacious and comfortable. We opted for a quiet room, but the slight inconvenience was having to take an elevator to the front desk, then walk up stairs to another elevator, which was a bit awkward with luggage.
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Price per night fromUS$124
Posted on Apr 2, 2025
Guest User
The overall stay experience of this hotel is very good. First of all, the hotel is in a prime location, close to major attractions, with convenient transportation and very convenient travel. The front desk service is warm and friendly, and the check-in procedure is quick, which leaves a good first impression.
The room is well-equipped, clean and tidy, and the bed is comfortable, which can ensure good sleep quality. Both the bathroom equipment and the air-conditioning system work well, providing a satisfactory living experience. The hotel's breakfast is rich in variety and delicious, which makes the whole day full of energy.
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Price per night fromUS$112
Posted on Jul 30, 2025
Guest User
We had a brilliant experience at the Langham for our wedding anniversary! I forgot how much I like the Langham brand. From the pink ribbon around the toilet paper to the sleep ammenities (we asked for the sleep pillow mist and the room diffuser) to the suggested third eye massage technique and the chamomile tea before bedtime, we felt totally pampered and taken care of. Reservation was made for our celebratory dinner with fine steak dinner over the fantastic view of the Opera House. In room breakfast was delivered on time and the quantity copious. The Spanish bell boy was helpful and friendly. We were also upgraded to a harbour view room to our delight. Location was convenient to walk either to Barangaroo or the Rocks, for ferry ride or metro. Very pleased to have chosen The Langham, it was absolutely the right decision for us!
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Price per night fromUS$238