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Posted on Sep 15, 2026|Premier Twin Room
Guest User
The hotel itself truly embodies the Capella brand, a renovated old building in Sydney. It seamlessly blends modern design with local culture, doing an excellent job of integrating with its surroundings, making it a benchmark for luxury hotels. We were upgraded to a Skyline Suite, but to be honest, it wasn't as stunning as expected. The suite felt a bit small for a suite, and due to its location, the buildings are quite close together, so privacy might be slightly compromised. Breakfast was decent, nothing extraordinary. Overall, it still maintains the distinct Capella vibe.
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Price per night fromBRL 3,808
Posted on Aug 22, 2026|Superior King Room
Davina CheeA disgraceful failure of hospitality
We travel extensively and can genuinely say that, although our check-in was pleasant and the rooms are quite nice, the standard of hospitality we experienced at The Porter House was disgraceful.
We arrived at Lee Ho Fook at its advertised opening time of 5:30 pm, hoping to have dinner. The restaurant was completely empty. Despite this, we stood waiting for approximately ten minutes without being acknowledged while staff continued talking among themselves. Eventually, we were told the restaurant was fully booked.
We fully understand that a restaurant may be booked for later reservations. What we do not understand is why two guests arriving at opening could not be greeted promptly, treated courteously or even offered an explanation without first being left standing in an entirely empty restaurant for ten minutes.
We then went downstairs to The Porter Room, where no one acknowledged us at all. With seemingly no interest in serving hotel guests at either venue, we returned to our room and tried to order in-room dining. The telephone was answered only on our second attempt with an abrupt “hello,” rather than any professional greeting or identification of the department.
Unfortunately, the food was even worse than the service. My steak was specifically ordered well done, yet arrived sliced open and visibly red, so there was no possibility that the incorrect cooking could have been missed before it left the kitchen. Both the steak and chips were closer to cold than lukewarm. The salad consisted of a pile of wilted lettuce with a few pieces of tomato and cucumber, accompanied by sauce in a plastic takeaway container.
To complete the experience, our room-service tray was still sitting in the hallway the following morning.
This was not one unfortunate interaction or an isolated kitchen error. We encountered indifference or neglect at every dining touchpoint: Lee Ho Fook, The Porter Room and in-room dining. The most striking element was the complete absence of basic hospitality, no welcome, no acknowledgment, no care and apparently no meaningful quality control.
In fairness, the lady who checked us out the following morning was very understanding and professional. She listened to what had happened and did not charge us for dinner. Her response was the only example of genuine hospitality we experienced after checking in, and we appreciated the way she handled the situation.
However, one considerate staff member at checkout cannot undo an entire evening of poor service and unacceptable food. For a hotel presenting itself as a luxury property, this standard is simply not good enough. Pleasant rooms and interiors cannot compensate for guests being made to feel invisible or for food that arrives cold, carelessly presented and incorrectly cooked.
We travel far too often to spend our time and money somewhere that treats its guests with such indifference. Despite the friendly check-in, the quality of the room and the kindness of the lady who checked us out, we will not stay at The Porter House Sydney again.
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Price per night fromBRL 1,065
Posted on Aug 18, 2026|Veriu Suite - Accessible
madam SThe location is excellent—it's very close to the Metro. Walking to Macquarie Centre only takes around 11 minutes as well. The surrounding area is a low-density commercial district, which makes the environment very comfortable. Service is generally good: the front desk staff are friendly and were able to resolve my issues promptly.
Because I selected the wrong room type, the staff kindly arranged for my final three nights in another room. Even though there was a difference in price, it was only about AUD 10 per day. What surprised me most was that the room came equipped with a fridge, a washer-dryer, an induction cooktop, an oven, dishwasher and a coffee machine. For tourists, I think it’s a 10/10 experience—next time, I would definitely choose to stay here again.
The only drawback is that no one cleans on Sundays. There are always small oversights with housekeeping. One night, there was a dirty cloth left in my room. After I reported it, the front desk staff handled it promptly. These are small issues, and I hope the hotel can improve housekeeping so everything stays consistent.
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Price per night fromBRL 712
Posted on Oct 9, 2026|Bed In 4-Bed Female Dormitory Room
Anonymous User
Surprisingly good! It’s super convenient to get here from the airport, train station, or by bus—no matter how you travel. The light rail station is just a few meters from the front door, taking you straight anywhere. The cleanliness is top-notch. I asked the front desk for a quiet lower bunk, and they did their best to accommodate me. My roommates were also very considerate and quiet. Aside from it being a bit warm and the mattress a bit too soft, everything was great. For luggage storage, there are both paid and free options; the free lockers allow you to use your own small padlock, which made me feel very secure both in the room and at the storage area. A hairdryer can be borrowed from the front desk by registering, to be returned within half an hour. I only stayed for one night, but I never had to wait in line for the shower or toilet—I could go whenever I needed, which was fantastic. They also screen movies every night, creating a great atmosphere. I didn't try the food here, but everything looked very well-organized. A thoroughly pleasant night!
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Price per night fromBRL 192
Posted on Oct 2, 2026|Standard Room, 2 Double, City View
Guest UserThe kids loved the W Hotel, but unfortunately, at 3 AM, my card was charged three times in AUD, which led to a call from my bank's fraud monitoring and woke me up. It was very frustrating, and the hotel didn't provide any explanation, just said the staff made a mistake.
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Price per night fromBRL 1,461
Posted on Aug 25, 2026|Deluxe Two Double Room
WanshijiehaoThe location is very convenient, and the view is excellent. Overall, the stay was fantastic. The room was clean and tidy, and the facilities were well-maintained. The front desk service was enthusiastic and efficient, making check-in and check-out quick. The geographical location is superior, making travel convenient, and the bedding was very comfortable to sleep in. I would choose to stay here again next time, highly recommended!
It was a very good stay. The rooms were quiet and clean, and the staff were polite and friendly. The facilities were comprehensive, and the value for money was great. Everything exceeded expectations, highly recommended.
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Price per night fromBRL 919
Posted on Aug 7, 2026|Family Room
Anonymous User
Booked a family room. The room was spacious and clean. The location is excellent, and transportation is very convenient. Stayed in Sydney for four nights, and it was easy to get everywhere. We tried all sorts of transportation methods. If I have the chance to visit Sydney again, I would definitely consider staying at Vibe again! 👍🏻
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Price per night fromBRL 934
Posted on Feb 26, 2026
DrewVision
I don’t usually go out of my way to give hotel reviews. Postive or negative. However I must for this hotel.
I was recommended this hotel by someone I am having a meeting with in the area. It was shockingly expensive, but I figured it would be worth it due to location and it was recommended by my contact. I don’t always stay in 5star, but when staying in 5star, and super expensive, I absolutely expect 5star service.
1. Having being dropped off at the hotel there was zero bell boy to help with my luggage. I did all myself. After going inside the hotel I was asked if I would like help with my bags, but replied I already had them… again I already go it myself.
2. At every single hotel I stay in the world it’s common when you ask at reception, how is my room, do I have a good view or location they check and my change it a little for better location or room type if they have vacancies. I was replied to by the girl in reception in a somewhat arrogant manner, sir you have the standard room… with zero intent to look to see if there was better option. In countless years and counties I’ve never had this response. At lease some carding or trying, even if they were full but not just arrogant cold “you have standard”.
3. The sauna advertised is NOT free. It’s paid extra and you need to book. Why would a hotel advertise sauna when it’s an additional cost. In addition it closes at 7:30pm. In all my years I’ve never been to a hotel where it closes so early. How can one have meetings and get back to have a sauna in time. When I complained about this also I was met with coke arrogant smiles.
4. The last day on check out in morning there was no body at the front desk. Zero. Very strange. Never have I been in a hotel there was no body in reception. Even more so strange for such an expensive hotel.
I would never recommend this hotel to anyone. I would in fact go, and have done put my way to NOT recommend. Not even a 1 star. For the price this is ridiculously over priced. The arrive is a lousy 1 star budge hotel. In fact a 1 star would have friendlier and better authentic service.
On one positive note. The gym is amazing. The gym is a 5star as it’s not a “hotel gym” but a membership gym part of hotel. My overall rating therefore is a 2 star for the gym alone. Hotel for the price they charge and the well below average service zero!
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Price per night fromBRL 1,328
Posted on Aug 19, 2026|Premier King
Guest UserThe location is not bad for getting around by train, especially since it's halfway between Central and Town Hall, and you can take a tram. All the staff are friendly. I booked breakfast for two even though I was traveling alone because there wasn't a single-person option. It was clean and good, but the menu rarely changed, so I felt it was a bit overpriced. There was a washing machine on the 3rd floor, but I couldn't find a dryer, which was a shame (though I might have just missed it). It was also disappointing that I couldn't open the windows in clean-aired Sydney. Nevertheless, for expensive Sydney, I think I booked a good quality hotel at a relatively affordable price. If I go again, I'd be willing to stay here. I hope the areas for improvement can be addressed!
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Price per night fromBRL 776
Posted on Dec 16, 2024|Deluxe Two Double Room with City View
Guest UserBeautiful hotel to visit in the city and staffs are very kind and nice. Very short distance to Barangaroo reserve, perfect place to stroll after dinner.
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Price per night fromBRL 1,716