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Excellent place to relax. Plenty of space for two. Clean, cozy, and quiet. There's a fan and air conditioning, two sets of toothbrushes and toothpaste, two bottles of water, and two packs of biscuits. The beds and pillows are comfortable and soft. There's even a TV. The restroom is a straight 100 meters away. No other tourists on the floor, so it's quiet. We slept and rested wonderfully. Yes, it's not cheap. But it's an airport hotel. Definitely recommend it, we really enjoyed our stay :))

Really great place to stay that we booked it twice- first night in hanoi and 2 more nights after we xame back from sapa. Close to old quarter and walking distancw to some temples and sites you can visit. Very friendly staffs especially Vinh! Very accomodating. We had some issue with the AC but they fixed it RIGHT AWAY! I woupd definitely recommend this Hostel to everyone

One of the worst customer services we have had in more than 6 months in Asia. Upon arrival, the receptionist assigned us two upper beds, despite us arriving at 6:00 AM and having booked weeks in advance. Politely, using both English and a translator, we asked to change to bottom beds, as we noticed upon entering the room that out of the 6 beds, only the two of us had checked in, and we asked if we could be near each other since we are a couple. Her response? ”Impossible! We are fully booked! The system does not allow changes.” Repeatedly. We innocently thought it was a system problem. Since we had a second consecutive reservation, we managed to get her to agree to change us for the second booking. When the day arrived, she moved us to another room, much worse, with bottom beds but separated. We complained to stay in the same room, negotiating for just one bottom bed since it seemed ”impossible” to have both, even though it was 9:00 AM and almost all the beds had been vacated by guests! At first, once again ”impossible,” but after insisting, she agreed to only one bottom bed. When asking to change the top bed because it was right next to the door—which rattled and practically didn't let me sleep for two nights—again: NO, IMPOSSIBLE. After having to ask her several times, she reluctantly agreed and did both changes in ONE minute. Was it THAT difficult? And also, clearly it was NOT a system issue in the end, which was very dissapointing. The beds are comfortable, but if you have a bed in room 3A next to the door, the door mechanism does not cushion the impact and the door makes the entire wall next to your head in the cubicle rattle VERY loudly. They should have a way to muffle the door noise. A LOT of street noise comes in through the balcony door. If you are a light sleeper, better look for another option. The cleaning staff makes a great effort to keep everything clean, as it is a hostel where they don't give you ”slippers”; therefore, all the dirt from the street comes in with your shoes, and when stepping on the wet bathroom floor from the shower, it gets spread everywhere. They give you clean towels every day, which is an interesting plus. In the end, it was a mixed experience, with a very dissapointing aftertaste because of the receptionist treatment. If you are looking for cheap facilities for a short stay, it is good. If you have problem with noise, be careful of room 3A. Location and neighborhood is nice.

I had a pleasant stay at Urban Slumber. The price was very affordable, which made it a great option for budget travelers. I honestly didn’t expect much at first, but I was surprised by how clean the place was. The room and shared areas were well-maintained and comfortable. The staff were friendly and helpful, making the check-in process smooth. The facilities were simple but sufficient for a short stay. Overall, it offered great value for money. I would definitely recommend Urban Slumber to anyone looking for a cheap but clean and comfortable place to stay.

It was my first time to experience a youth hostel. The experience of spending New Year's Eve alone was very unique. The hotel is in a unique location, very close to West Lake, and the room is clean, tidy and safe. The owner speaks very good English and is very enthusiastic. Overall, it gave me a great experience. I stayed there for another night after the first day. I still recommend it!

I noticed almost imperceptible sweat stains on the pillow. The shampoo and shower gel bottles were almost empty. The air conditioning had a musty smell. However, the room was spacious, the bed comfortable, and the bathroom was also good. The taxi service was reasonably priced, even cheaper than Grab, but the SIM card was much more expensive than what you could buy in the city. The owner is very friendly.

It was a great location, though a bit difficult to find since the place name is different from the one listed here. It’s perfect for backpackers, especially since the hostel doesn’t have an elevator. I am not sure about the AC, but it wasn't working that time. Perfect for budget traveler. The receptionist was very helpful. I availed of the airport transfer in the morning, and they picked me up on time.

Can trip.com help this hotel improve when it comes to cleanliness so that no one will be a victim of insects and at least what we paid for is worth it. I cant imagine myself on my stay in this hotel that I jumped out from my bed because the rat pass near my forehead while I was just resting and because of this I was awake until morning. They transfer me to another room but cant still sleep due the noise near my room. They transfer me again for the 3rd room,but I just really survived on my 3rd day because I get tired of telling them. On the third room,there is a fly, ants and other small insects. I dont know how they clean. So traumatic experience with the mouse,in my whole life,first time I experience rat crawling near my forehead and even the rat enjoy big bite on my bread that I place in my bag. Please trip.com,help this hotel improve if possible because I like to book hotels and flights thru trip.com.I was not able to take photos of the rat because of my nervousness that time.

Everything was great. Quite often the owners won’t be at the “reception”, just wait a bit and ask some people, they will eventually com

I stayed here for three nights in a mixed dorm. The location is pretty good — close to public transport, some cafés, and a few bars. That said, the area gets noisy at night, so light sleepers should bring earplugs. The hostel itself is okay. Check-in was smooth, and the staff at the front desk were friendly enough, though they seemed a bit disorganized during busy hours. The common room is small but has a few couches and a TV. It’s a decent place to meet other travelers, but there’s no real social atmosphere unless someone starts something. The beds are basic — thin mattress, clean sheets, but the pillows are flat. Each bed has a reading light and one power outlet, which worked fine. Lockers are available, but bring your own padlock. Cleanliness is average: the dorm was swept daily, but the bathroom floors stayed wet, and the shower drain was slow. Breakfast is simple (bread, jam, instant coffee). Free Wi-Fi works in common areas but not great in the dorms.