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9.7/10
Amazing
CCallum TAn overall enjoyable stay at the Ritz-Carlton Amman, but there’s certainly room for improvement.
Pros:
- Rooms are enormous, and incredibly comfortable, with a good modern TV that allows streaming from your phone and a lovely rain shower. This really is the major highlight.
- Legend’s bar is very fun. Cocktails may be a bit lacklustre, but the massive screens, live music, and golf and racing simulators more than make it a great bar.
- The Lebanese restaurant was delicious, and definitely a great choice for dinner.
- Breakfast when available is very solid but not amazing (see the cons for more info).
- Hotel location is far from downtown, but next to all the other major hotels with good access to restaurants.
- Staff are courteous and helpful for the most part.
Cons:
- The breakfast restaurant is far too small for the size of the hotel. I had breakfast paid for, but missed it twice due to the restaurant being full. This really needs to be amended because the hotel itself was not even full. If you cannot attend the capacity of your hotel, this is a deep issue. Breakfast was solid, but still it was small compared to other 5 star establishments.
- New Year’s Eve was due to be the highlight of our stay, but we were left massively underwhelmed. We booked a table at Roberto’s, but despite being seated by 22:20, it took until 23:00 to get our appetisers, and we had not even had our main courses by the time the New Year came. This is unacceptable.
- A small but necessary point, in general the cleaning was fine, but one day we returned to the hotel at 16:40 to find we still had not had our room made up. We had to request this. I expect far more from a 5 star establishment, and the fact that I’m not sure we would have received a cleaning without our request is concerning.
Overall, I’m happy with my stay. I still think the Ritz-Carlton Amman is probably the best hotel choice in Amman, but it leaves a lot to be desired. My review and rating reflects how I feel based on competing hotels in the area.
GGuest UserThe staff were cheerful, the service was great, and the cleanliness was excellent. The rooms were comfortable. The breakfast was excellent and delicious. Thank you for a wonderful stay. The only minor inconvenience was having the sink in the room instead of the bathroom, which wasn't very comfortable or practical.
GGuest UserThe hotel is amazing , very clean everywhere , I disliked that they don’t have reserved areas for smokers everybody smokes anywhere they feel is a good spot for it , not thinking in people that we don’t smoke including little kids , it will be nice if they enforce smokers to smoke on designated areas and not inside restaurants and bars , I ate at 5 de mayo restaurant ( as a good Mexican lol ) not well convenced that I was going to find good Mexican food , I was wrong I gave my congratulations to the stuff and chef the food was amazing and so the drinks , I drank a Paloma a typical Mexican drink base with tequila , squirt ,grapefruit juice , lime juice over salty ring glass , Tequila used on my drinks was Don Julio , All stuff from valet parking to receptionists and in general were super friendly I definably recommend this hotel if you are visiting Amman Jordan or
GGuest User🍪 “Warm Welcome & Comfort at DoubleTree by Hilton Amman” 🏨
I stayed at DoubleTree by Hilton Amman from Wednesday to Thursday, and it was a short but truly pleasant experience.
Right from check-in, the staff made me feel welcome with their signature warm chocolate chip cookie 🍪 — such a simple touch, but it set the tone for a great stay.
🛏️ The room was spacious, clean, and very comfortable, with everything I needed for a relaxing stay. The bed was especially cozy after a long day, and the overall atmosphere was quiet and restful.
🍽️ I had the chance to try the breakfast buffet, which offered a wide variety of local and international choices. Fresh, flavorful, and plenty of options to start the day right.
📍 The location is convenient — close to restaurants, shops, and a good base to explore Amman.
Most importantly, the hospitality of the staff stood out. Everyone I interacted with was friendly, attentive, and made sure my short stay was enjoyable.
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🌟 Highlights:
• Signature warm cookie at check-in 🍪
• Clean, spacious, and comfortable room 🛌
• Delicious breakfast buffet with variety 🍳
• Friendly and professional staff 🤝
• Convenient central location 📍
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Overall, DoubleTree by Hilton Amman made my quick stay in the city very comfortable and welcoming. I’d definitely come back for a longer visit next time!
#DoubleTreeAmman #HiltonHospitality #AmmanStay
CChasing_Horizons_868Hotel is good value with immaculate common area and a great gym. Staff is very friendly and helpful. Style of the room was a bit dated, especially the bathroom - although very clean.
HHalah AlsultanOur trip was for a surgery. The hotel's location was excellent, close to everything, and their service was outstanding. The room was warm and comfortable, and all the staff were very respectful. I will definitely visit this hotel again.
GGuest UserThe hotel itself is outdated and needs renovations. It's not that bad for a short stay. The only thing that really bothered me is the music sounds that kep pumping till morning from the next building club (disco). It was so bad that I had to call reception around 3:30AM. The reception manager was very apologetic and tried to help as much as he could, but it's not in his hand. He offered me a different room but it was already nearly 4AM and there was no point to move all my stuff to another room that will also be the same or slightly better.
Other than the noise it was not bad, but definitely not worth the price. In my long experience of rating hotels and apartments, I'd give this place a 5/10. I don't thing I'll book there again unless the noise issue is fixed.
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