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Posted on Dec 16, 2025|Deluxe Mountain View Double Bed
BiyanThe rooms are fine, clean, and offer great views of the pool, Mount Salak, and city lights from rooms 901-915. For a direct view of the middle of the pool, room 904 is ideal, but for a wider panoramic view when the hotel is full, rooms 905-912 are better.
The kids' play area currently only has a slide and a swing; it would be great if more options could be added.
For the buffet, children aged 7-10 pay 90k, while those over 10 are charged 180k, the same as adults. It's a bit disappointing that for that price, the menu variety is still quite limited.
The parking lot is spacious. This place is still new, and the service is good, friendly, and efficient.
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Price per night fromMXN$536
Posted on Nov 21, 2025
Guest User
One of a kind experience, the road coming there was a little rough, and we had to go through a very narrow road. The parking area was a bit sketchy but well-coordinated. The environment, the overall vibe, and facilities were amazing however, I think it'd be best to have more than one staff that handle the reception. When we came there at around 6.30 pm, the receptionist was gone and we were waiting in the dark and uncertainty for 20 minutes until the 'host' helped us with our luggage and showing us to our cabin. The cabin was clean, good storage space, have hot water, beautiful smart-facilities. In the morning, we were greeted with a warm jamu service, the high canopies and green surrounding environment made an overall fun and zen environment that anyone can enjoy. All in all, I would highly recommend coming here at least once and it is a good experience if you want to escape from all the hustle and bustle of city life.
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Price per night fromMXN$451
Posted on Apr 21, 2025|Deluxe Room Pool Access
Guest UserThe hotel is really nice. The rooms are spacious and clean with large bathroom space and cozy terrace to lay back and watch the pool view. The pool is the main attraction, it stretches midway between two curving blocks of rooms, looks refreshing and clean. The restaurant is not big, but not small either, the food is quite decent, they serve the usual breakfast options like, fried rice, chicken, eggs, noodles, cereals, soto, pastries, toasts, porridges, Indomie, salad and fruits. It's a convenient hotel for family staycation. I may return here when I have the chance.
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Price per night fromMXN$1,002
Posted on Jul 7, 2026
Guest UserGetting the room key took forever. We arrived and registered at 9 AM, then explored the whole place, and had to wait until 3 PM. At 3 PM, I asked again for the second time about the key, and only then was it given to me. Oh my goodness, it was really tough with three small kids. So all the guests and their belongings were piled up in the lobby, making it super crowded like a market. It's so different from other 5-star hotels where if you arrive early, the room is provided sooner, so guests don't pile up in the lobby. And once we finally got a room, it was at the very end, with a really creepy backyard, and the front of the room was dirty. I was so shocked and disappointed, completely below my expectations. The staff managing the WhatsApp chat also seemed unfriendly when answering messages, unlike the direct hotel staff who were very friendly. The food at Damar is delicious and a must-try when swimming. Breakfast was also good, and there are many play areas for kids, and you can even feed animals. I hope Pullman Ciawi can improve in the future.
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Price per night fromMXN$1,483
Posted on May 3, 2026
Mochamad Rulli MunajatI would like to express my sincere appreciation to Mr. Dede, the Front Office Manager in charge, for handling situations that should not have occurred with great professionalism. Overall, my stay at Hotel Nemuru was a memorable experience for me and my family.
That said, there are a few points that may be worth considering for future improvement:
Room type accuracy – Kindly ensure that the room types displayed and communicated through online travel agents (such as Trip) accurately reflect the actual room conditions.
Breakfast variety – Considering the room rates ranging from IDR 800,000++ to IDR 1,500,000++, a wider selection of breakfast options would be expected, especially during long holiday periods.
Front office service – Further training for front office staff would be beneficial to improve how information is communicated and how guests are assisted during their stay.
Thank you for the hospitality, and I hope these suggestions can support further improvements
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Price per night fromMXN$409
Posted on May 27, 2026
Guest Userpositif review : very good view, fresh air, free from vehicles polution, room very clean, service very good,
food in the restaurant is also very delicious, their speciality is indonesian food and arabian food. oxtail soup very tender and tasty, arabian desert i very good too.
room with bath tub is also very nice because we can see starry skies. just like bath in nature.
need improvement: hot water run out so quickly.
overall so good, will definitely come back.
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Price per night fromMXN$922
Posted on Nov 8, 2025
Dna777
Facility is clean. Room is very clean and compliment with bottled water, etc the usual amenities. Room sleeper a little bit uncomfortable as it made with hard plastic. It is open hotel design, so the heat from daytime temperature immediate hit your face whenever you get out of room. Parking is a bit of challange as it is not enough if it is full occupancy. It is a bit far from places, such as mall, etc. The entrance to hotel also a bit chaotic as it is right on the crisscross from 2 road into 1 road.
Honestly it is a bit pricey for the location and room/hotel design. Swimming pool is in the middle of hotel so privacy is non existance. Other than that, I slept soundly in my room and enjoyed my stay. Check in fast and no drama. The only small concern is everybody can access each floor through elevator as it doesnt required room key to access each floor.
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Price per night fromMXN$708
Posted on Apr 22, 2026
Fanshiro84
We stayed for 3d 2n and we feel happy because the hotel is clean and cozy. As requested before we got early check in and a good view (pool view). Room is quite big for 4 of us (family room) and have balcony which is great. The swimming pool is big, and have canoes which the kids love to play everyday. Breakfast ok, standard.
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Price per night fromMXN$507
Posted on May 17, 2026
Y.sinHad a great stay! The room was clean, tidy, and well-equipped. The location is excellent, making it super convenient for getting around and shopping. The staff were all really friendly and attentive. Definitely great value for money, and I'd choose to stay here again on my next trip.
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Price per night fromMXN$425
Posted on Jun 5, 2023
Shofa
Overall okay, tapi oh tapi gada sinyal + wifi lemah. Sad betttt. Kayanya better kalo kesini jangan pas holiday seasons yaa biar bisa hikmat healingnyaa wkwkw🫶🏻
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Price per night fromMXN$572