Name: One&Only Cape Town
Address: Cape Town, South Africa
Rating: 9.4

United Arab Emirates

Dubai

Montenegro

Kumbor

South Africa

Cape Town

Mauritius

Greece

Glyfada

Maldives

Reethi Rah

Very well designed hotel - great attention to details - fantastic restaurants onsite - breakfast was good, spa minimal and with expensive services but also well designed - the only con is that there's so many elevators and hard to find your way around 

The staff were outstanding and the pool was excellent. The buffet breakfast at the Arabian Court was impressive, though the one at the Palace fell below expectations. The dinner buffet did not feel worth the price, and the pool bar was disappointing. Cleanliness across the property could also be improved.

Facilities: The room is spacious, well-equipped, hygienic and quiet. The bed is very comfortable and the quilt cover and sheets are of good quality.
Service: A home away from home experience. Every staff member responds with a warm smile and can recognize you and greet you by name.
He is very professional in dealing with people, maintains just the right sense of boundaries and distance, and pays attention to the needs of guests without intrusion.
Environment: So beautiful. It feels like you are in a southern French wine estate. Every step is romantic. The trees and flowers are lush, the birds are singing happily, and the little rabbits are eating grass cutely. You can overlook the landscape of the modern city in the distance.
The quality of the food is also great. The restaurant deserves its two Michelin stars.
The resort is run with great care and provides an unforgettable and satisfying stay.

Seven years ago, I visited Montenegro and stayed at an Aman hotel. With fond memories, I returned and stayed at One&Only, but unfortunately, I was generally disappointed.

First, the advantages: the rooms were relatively large, the sea view was beautiful, the swimming pool was nice, and the breakfast service was good—all meeting the standards of a hotel of this level, but nothing particularly surprising or unexpected. Also, because the hotel is located within a mixed-use real estate development, privacy was lacking.

As a top-tier luxury hotel brand, this hotel completely failed to meet standards in service and dining. Firstly, there were no welcome drinks at check-in. I saw that the group of guests before us had them, but apparently, our group didn't. The next day, I saw other guests without welcome drinks either, indicating a very casual service.

The concierge service was extremely unprofessional. When I inquired about available itineraries, the staff seemed unfamiliar with the business and had no idea how to recommend suitable itineraries. They simply answered my questions, rushed to provide quotes, and spoke curtly. The next day, when I went to book airport transfer, another staff member was very impatient, completely lacking the professionalism expected of a concierge.

We arrived quite late on the first day and ordered room service. The steamed rice they delivered had a puddle of water at the bottom of the bowl – completely unacceptable! Lacking confidence in the hotel's food, we didn't eat dinner at the hotel restaurant afterwards. There's a pretty good Rock Fish restaurant in a nearby neighborhood; we ate there two nights in a row. It cost about 80 euros per person, and the seafood soup was incredibly delicious.

In short, this One&Only hotel didn't offer the personalized, high-end service of a top-tier luxury hotel at all; everything was quite ordinary.

This trip to Montenegro was beautiful, but also filled with regrets. Montenegrin Airlines even lost our checked luggage when we left, and we still haven't found it.

In Cape Town, The One & Only is the ”One & Only” hotel to choose. 

OK, its not the cheapest, but from the welcome at the moment you arrive to when you come to leave the friendliness and service from the team members is exceptional. Great location with direct access to the waterfront and V&A, safe, lovely rooms and nice bars / restaurants with great atmosphere.

Overall a great customer / guest experience is provided.

Been before, will go again

One&Only

Columbus

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