Name: Hyatt Regency London Albert Embankment
Address: London, United Kingdom
Rating: 8

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Booked a room for Christmas Eve, and Kevin and Claire were very thoughtful in upgrading our room type. Later, when we wanted to upgrade again, communication was smooth. They really put themselves in the customer's shoes, offered great suggestions, and quickly resolved any issues. The service was exceptional, very satisfied!

We had an amazing stay that genuinely surprised us. Given the reasonable pricing, our expectations were modest, but the hotel far exceeded them. The staff were exceptionally friendly, and the location was perfect for easily getting around. As a family with fussy eaters, we were particularly impressed by the diverse and thoughtful selection of food at both breakfast and dinner; there was truly something for everyone. We are already planning a return visit for a longer stay and would not hesitate to recommend this hotel. Thank you making our stay so memorable.

Braving the high temperatures, my friends and I took a city walk in Songjiang, having pre-booked our stay at the Hyatt.
Upon arriving at the hotel lobby after parking, it was around 1 PM, and my friend's child was feeling a bit unwell from the heat. Fortunately, we encountered a lovely and compassionate staff member, Ms. Xiao Song, at the front desk. When she heard the child was uncomfortable, she immediately arranged for a room for us to rest in, even though official check-in was after 3 PM (we had booked two rooms). She also kindly walked us through the dining options and parking procedures. Her professionalism and meticulousness were truly impressive.
The hotel's overall ambiance was also good. Although the facilities were a bit dated, the service was still exceptional. Definitely worth recommending!

Very nice hotel with modern facilities and a great views of the lake. It is convenient to the airport and great for someone who doesn't want the crowded feel of the city center. Plenty of places to eat not far from the hotel and it will only get better with many new places being built around.

It's a legit pet-friendly hotel. Our Dog 🐶 have a wonder full experience and the swimming pool it's clean and the water is clear and properly maintain. We will definitely going back to Hyatt Renessance Chongming. Maybe next time make the breakfast a little more western like added some cheese

The experience is amazing for a few reasons:

1. The hotel service is top notch professional - I lost my camera on a taxi back to hotel, and the hotel manager, Mr. Adnan, helped me get it back! He volunteered to check the security footage to track the taxi car plate, and taught me to go to RTA to register Lost and Found. He helped me contact the taxi driver, and 9 hours later - my lost camera is back! Suuuuuper helpful and world class professional!

2. The hotel is connected to a pharmacy. We had a family member who got stomachache on arrival, and thanks to the pharmacy, we got the right medicine right away. The pharmacy opens 8am to 12am!

3. The lounge offers both breakfast AND DINNER

4. The hotel has a Chinese restuarant called Summer Palace. It is FANTASTIC AUTHEMTIC Chinese food. The manager is from Iran but speaks perfect native Chinese.

This hotel is full of surprises and beyond just a five star hotel - it provides one stop solution to all the problems we might have in our trip. Bravo!

Absolutely gorgeous hotel!!! We were given the apartment on the 27th floor and we thoroughly enjoyed the views. The hotel got its own mall, where they had saloon, cafe, Japanese and continental restaurants, clothing, mobile shops, supermarket and a stunning ice skating rink. Gold souk market is nearby. With Train Station nearby(few minutes walk to the station), easily navigate to the places around and cabs always flooded in this hotel for cozy users. Our apartment was quite old but perfectly renowned and maintained. I would definitely recommend anyone(specially families)

Outstanding Stay – Highly Recommended! ⭐⭐⭐⭐⭐
From the moment I arrived, I was impressed by the warmth and professionalism of the staff. Check-in was smooth, and I was welcomed with genuine hospitality that set the tone for the entire stay.
The room was  spacious,and beautifully designed, with all the amenities thoughtfully provided for comfort and convenience. Housekeeping maintained it perfectly throughout my stay. The bed was exceptionally comfortable, ensuring a restful night’s sleep.
What truly stood out was the attention to detail and the staff’s eagerness to go above and beyond to make my stay enjoyable. Every interaction felt personal and caring, which made me feel valued as a guest.
I highly recommend this hotel to anyone looking for a blend of comfort, quality, and outstanding service. I look forward to returning on my next visit.

The whole apartment was huge with plenty of space for kids to run! The rooms were big too! We enjoyed our stay there! Bottles were provided in plenty upon everytime we request. Location is in a quiet area and have to take taxi to all the attraction but I would definitely want to stay here again. Highly recommended for big families.

We had a fantastic stay. The location of the Hyatt Regency Stratford is brilliant. Although not in the traditional city centre, the transport links are second to none. The direct connection to Heathrow via the Elizabeth Line is a game-changer for travelers. We also found it incredibly easy to explore all of London thanks to the well-connected Stratford station (Central Line, Jubilee Line, DLR, etc.). Being surrounded by the Westfield shopping mall and countless dining options was a huge convenience. A truly great experience—highly recommended and we will certainly be back on our next London visit

The hotel is very new, and the location is good—it's very close to Blackfriar station. The service quality is good, especially the front desk staff, who was very helpful. Surprisingly, the dinners at two restaurants were very good, and the breakfast was of Hyatt Regency's standard quality.

Old hotel, good location, convenient for shopping nearby. The room facilities are a little old, but the exterior is OK. There is a Cantonese restaurant nearby, the taste is good, recommended.

The location is not absolutely central, and the tube station was 10 minutes walk, but was convenient and quiet. There were two pubs nearby for food and drinks. 
The hotel reception was efficient and friendly. It was not the usual Hyatt Regency with limited facilities. The room I requested with a view of the Big Ben was amazing. However, it had a relatively small bed. The shower facilities were good and modern.

Hyatt Regency

Columbus

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