Name: The Land Of Legends Nickelodeon Hotels & Resorts Antalya
Address: Serik, Türkiye
Rating: 9.4

Türkiye

Istanbul

Egypt

Sharm El Sheikh

Serik

Hurghada

Qesm Sharm Ash Sheikh

Kazakhstan

Astana

Unfortunately, my impression of the hotel was ruined even before check-in. We had requested an early check-in for 11:00 AM via the app beforehand, and it was confirmed. We had an overnight flight, arriving around 7 AM and reaching the hotel by approximately 8 AM. We understood that a room might not be immediately available at 8 AM, but we expected to be able to check in at the confirmed time of 11:00 AM.

However, upon arrival, the reception told us that check-in was only at 3:00 PM because no rooms were available. After an overnight flight, we were extremely tired and ended up spending about 7 hours in the lobby. We kept dozing off on the sofa; at one point, we were woken up and told that a room would be ready soon, but then we waited another hour with no change. We fell asleep again and were once more woken up and told that sleeping in the lobby was not allowed.

The most unpleasant part wasn't the wait itself, but the attitude and lack of proper communication. We weren't offered any solutions: no place to rest comfortably after our overnight flight, no estimated time for when the room would be ready, and no compensation for the inconvenience. Meanwhile, we saw guests checking out that morning, so it's hard to believe that not a single room could be prepared between 9 AM and 3 PM.

We didn't expect to check in right at 8 AM, but if the hotel confirms an early check-in for 11:00 AM, it should be honored. Spending 7 hours in the lobby after an overnight flight, without the ability to properly rest, was a very unpleasant experience. The service at the front desk was disappointing, and I have no desire to return to this hotel.

The check-in situation was also extremely frustrating. We noticed that other guests who arrived after us were checking in earlier, while we were made to wait until the very end. The staff repeatedly stated that the delay was due to room cleaning. However, given that others were being checked in, it felt unfair and left a very negative impression of their guest relations.

We could have just as easily booked connecting flights, spent two hours at the airport, and continued our journey. However, because the hotel had confirmed our early check-in for 11:00 AM in advance, we decided to stay in Istanbul and rest before our next flight. In the end, the confirmed early check-in was not provided, and instead of resting after an overnight flight, we were forced to spend several hours in the lobby.

Rixos, are you serious?????? You've turned into a 3-star hotel, and not even one with a good rating!!!!!!!! The building itself and the view from it are genuinely 5-star, requiring no special effort. Everything else is just not Rixos! The card doesn't work in the elevator to get it to the right floor!

We stayed in a room with a Golden Horn view. The room was small, but since the building is old, that wasn't a concern. Everything in the room was very old, and the pillows were uncomfortable – one was large and very firm, making your head lie too high, while the small one was very thin, impossible to combine – we ended up sleeping without pillows)))). Toilet: no body lotion, old waffle cotton bathrobes, not even terry cloth. The towels had a yellow tint, incredibly worn out and thin. The shower was something else entirely; the sealant was applied in a huge layer to prevent water from spilling out, but it still spilled out)))) No matter how you stood in the shower. Mold had started to grow on the edges due to humidity – you can see it in the photos. The door handle was falling off, photo attached.

They charged extra for bottled water, and coffee for the coffee machine was also chargeable🙈!!! 170 lira!!!!! I simply cannot understand this; a 5-star hotel charging for water and in-room coffee?????????

The money paid definitely does NOT match the service, comfort, or quality of the provided amenities!!!!! Only the location and the building itself live up to expectations!!!

I do not recommend staying at this hotel!!!

I had a disappointing experience at Rixos Hotel. The food quality was poor and did not meet the standards expected from a hotel of this level. The staff attitude felt very rigid and unwelcoming, more like dealing with the army than hospitality professionals. Overall, the experience was not good value for the money paid, and I expected much better for a luxury brand like Rixos

I had trouble when I arrived at the hotel, had payed 3000 dollars. But had to pay 1600 to reception at arrival. After 3 short phone calls, trip.com transfer the money I payed extra. Even before I got back to Norway. Easy and Good service. Had great food and Junior Suite, can recommend. Both the Hotel, Egypt and Trip.com.

Room service was subpar, and the cleaning wasn't thorough. My bedding wasn't changed daily, and slippers weren't provided. Also, some toiletries were missing. The food selection was vast and varied, but honestly, it wasn't very tasty. On my last day, I actually got food poisoning, and I only ate and drank at the hotel. For the price and a 5-star rating, this hotel definitely doesn't deliver.

Nice hotel, new! The guys are trying hard. But still, staying more than two nights gets boring. Be prepared that the large room with a separate living room on the lower floors has a view of the wall. 🤣, photo attached. )))) Naturally, the enterprising guys initially tried to put us in a worse room, which spoiled the initial impression a bit, but after relaxing at dinner (by the way, everything was very tasty) and going on the slides, we got over it. A surprise awaited us in another room: the air conditioner in the bedroom didn't work, my husband slept in the living room... 
It took them 24 hours to fix it. 🤦🏻♀️ Instead of riding the slides, I sat with the repairmen in the room, explaining five times what needed to be done... When they brought a fan, I honestly laughed out loud. The room was just decently priced, not cheap. But if you're positive, nothing will spoil your vacation. 💪. I took off a star for the view of the wall, and for the sleepless night in the heat, and for the next day wasted repairing their air conditioner)))

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