Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.6

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi Town

Japan

Osaka

We had a wonderful stay here! The room was spacious and comfortable. The check in staff was very kind to inform us that the bunk bed was designed for kids and offered to let us change the room if we found it unsuitable after our check in. But it served our needs well and we enjoyed the room nonetheless.

The pool facilities were amazing (even though we only used it for a short while). While we did not use all the facilities, but there seems to be lots of activities and facilities to try around the resort, you don't even need to step out to have a good time!

I must compliment the staff for their warm and friendly service. Kudos to Harry and the concierge staff, and Jezzi the check in team. And housekeeping staff who responded to our night call to help with the toilet. Their service was the highlight of our stay.

The location is great, just a short walk to Karon beach. Convenient stores and minimarts nearby, some restaurants/food stalls available as well.

I highly recommend Centara Karon and would come back again if I am in Phuket!

Pros: Excellent location, close to the beach, nice hotel environment, with children's entertainment facilities, and a rich breakfast.

Cons: The hardware facilities are a bit old, the lobby is quite low-end and very hot. There were no welcome drinks or towels upon check-in, instead, they had a Starbucks where you had to buy your own. For a family-friendly hotel, it's not very accommodating to children; we were charged an additional 4200 Thai Baht for 4 nights for a child not occupying a bed (whereas many other hotels in Phuket offer free stays for children). Furthermore, the hotel doesn't offer Chinese-speaking service. The check-in time is late and check-out time is early (3 PM check-in, 11 AM check-out), which goes against international norms.

The location is excellent. The balcony overlooks the entire Karon Beach. There were a few drawbacks that might bother some people, such as outdated furniture and a noisy air conditioner. The garage bar played live music until midnight, but we actually enjoyed sitting on the balcony and listening. The kids slept peacefully.

Iv booked one of the best room with the best view in centara. Room 403
The view was breath taking.  It’s peaceful with lush vegetation and tranquility.  Enjoyed every bit but one thing really disturbing was fisherman’s right in front of our room. It ruined our privacy and had to call the reception why they are there everyday and this includes late night too. It was centaras private beach and I had to ask why and who is actually catching fish. Was it outsiders or was it staff? ￼The receptionist couldn’t answer my question and this didn’t feel right because it didn’t stop. 
I hope this wont repeat to the future guests.  Though this happened I really enjoyed my 5 nights at centara I would highly recommend this place specially the rooms with swimming pool.

The hotel is good overall, and the staff were very friendly and helpful. However, there were a few issues during my stay. The washbasin in the room had some problems, which was a bit inconvenient. Also, the room was located far from the reception area, and I had to take a shuttle bus to get there, which made it less convenient when going back and forth. With a few improvements, this could be a great place to stay.

Отдыхали семьёй 2 взрослых и ребенок 3 года на вилле, она была чудесной! Сразу видно, что они недавно их открыли, в номере ещё пахнет чистотой и новой мебелью) все очень красивое, просторное, удобно, что у родителей отдельная комната)
Сервис на высоте, все работники улыбчивые, услужливые, несколько раз в день убирались в номере, приносили вкусные комплименты)
Предлагают завтраки по меню в ресторане только для жителей вилл и ещё можете пользоваться всей инфраструктурой отеля, завтраками в том числе из главного ресторана. Мы завтракали по меню, нам было достаточно. Там на выбор что-то из тайской кухни и стандартные вроде : авокадо тост, Бенедикт, блинчики, омлет, гранола. И ещё можно выбрать небольшие закуски на шведском столе.
С 17:30 до 19 гостям вилл предлагают бесплатные коктейли так же со вкусными закусками. Кофе/чай в неограниченном количестве.
Для деток есть игровая комната, большой бассейн с горками, лейками, ведрами и детская площадка) сын был в восторге ☺️
Наверное, из единственных недочетов, отмечу, что при заселении берут депозит 5000 батт (об этом никто не предупреждал, но нас смутило не это, а то, что депозит возвращают при выезде и у нас был ранний вылет, по просту не было бы возможности потратить тайские батты в таком количестве, но пошли навстречу и вернули депозит накануне, вечером)
До пляжа карон минут 10 пешком, рядом куча магазинов, 7/11, кафешки, массажки и всё всё всё. Уезжать не хотелось, вы молодцы. Надеюсь, уровень будете поддерживать.

Everything else was perfect, but I gave the 'environment' a 4.5 because non-hotel guests can use the same elevator as hotel guests to access the sky restaurant on the 55th floor. This is a huge security concern, and I hope the hotel addresses it.

Now for the positives: I booked a standard room, but the handsome young man at the front desk upgraded me to a suite for free! The comfort level was instantly maxed out. Located on the 49th floor, the room was incredibly spacious, with a separate walk-in closet and a bathtub.

Regarding breakfast, there wasn't a huge variety, but they had fresh squeezed orange juice and delicious bread that was crispy, not too sweet, and not greasy. The bacon was also peppery and fragrant. I ate so much in the morning that I wasn't hungry even after shopping all afternoon.

Also, the hotel's sky bar is definitely worth a visit. They gave us three experience coupons. I ordered red wine, and the other two drinks were non-alcoholic. It had a great vibe, you can see from the photos.

Overall, the hotel's service, facilities, and breakfast were all very good. However, the elevator issue needs to be resolved quickly, as it poses a significant safety hazard.

Overall service and experience with this hotel is excellent. Receive welcome from lobby staff upon arrival. Luggage were send to your room, while you proceed to reception to check-in. Room was tiny and clean. Lighting was good and sufficient. Toilet was clean, only issue was the water leaking out of the bath area after bathing. Can leave luggage at recep for storage after 12pm checkout. Ground staff was friendly and even follow up if your grab ride has arrived or not and chat with you. Whole 3d2n stay was good. I'm quite picky on hotel stays so i do recommend this hotel for everyone.

Hotel Centara Ladprao is a comfortable and well-located hotel in Bangkok, ideal for both business and leisure travelers. The rooms are clean, spacious, and well maintained, offering a relaxing stay after a busy day. Staff are polite, professional, and always ready to help, which makes the experience pleasant. The hotel has good facilities, including a swimming pool, fitness center, and several dining options with tasty food. Its direct connection to Central Plaza Ladprao mall and proximity to BTS/MRT stations make getting around very convenient. Overall, it offers great value, comfort, and accessibility for visitors to Bangkok.

The whole stay was great. The rooms are clean and the bed is comfortable. We just only had a problem with the bathroom door as it keeps getting stuck when we open and close it and there’s a gap which is gave us some privacy concerns but overall we ha d a great stay. Their breakfast is also really good with lots of options to choose from. We enjoyed the pool, too! Will come to stay here again.

Convenient for visa extension as directly connected to Government complex (Immigration) under one roof.  Front desk, housekeeping efficient and friendly.  Parking guard Gf was the opposite.  Told us to turn inside the building though we have informed him we booked into the hotel and made us going around for the first 2 floors only to find out all parking lots have been permanently blocked off.  Upon our distressed   final approach, we were told to go to 4f where bridged directly to the hotel building.  Otherwise, could have been a comfortable stay.

Centara is good hotel with good gym and good view from windows, room looks fine and wide. Hotel far away from beach side. Restaurant  is expensive, no choice for poor vegetarians… They provide shuttle  bus drop to the beach every hour, thanks.
We stay one week without hot water in shower, reception  know about this problem , but nobody help, doesn’t matter how many times I call.
Fist time in my life I stay in 4****star hotel without good cleaning service, lots of insects on walls,
blankets and pillows very dirty !!!
There is nice swimming pool and garden inside with lots of trees and flowers. 
In this hotel they respect animals much more than humans, so they proud to show on the board lots pictures  with cats and dogs. 
Nearby restaurant  1 vending machine swallow money, but give no snacks, hotel said they not responsible.
Service should be better, need to find a manager with modern education to run this beautiful hotel with prosperity. My opinion if hotel gets money from international clients is better to teach stuff how to communicate with customers on American/English way, perhaps is right way to run business. Stuff is tired and boring all day long.

Our stay was truly wonderful, marked by comfortable beds and spacious, well-appointed rooms that perfectly suited my family’s needs. We especially appreciated the attentive service and thoughtful amenities provided throughout our visit. A special thank you to Shan, whose warm hospitality and prompt assistance made our experience even more enjoyable and comfortable.

Older hotel in a quiet location, good location if you’re mainly going to soi 6. Still close enough to city center with a short ride. Minibar in the room is nice.

Centara

Columbus

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