Name: InterContinental Hotels SHENZHEN WECC by IHG
Address: Shenzhen, China
Rating: 9.7

China

Shanghai

United Arab Emirates

Dubai

Shenzhen

Japan

Tokyo

Saudi Arabia

Medina

Qatar

Doha

The InterContinental Jing'an is like a 'safe haven' for family trips – hassle-free, comfortable, and just right. I especially want to commend Chime; his smile is as warm as sunshine. When my child was a bit fussy during check-in, he immediately brought over a small toy to entertain them, and even proactively helped us take our luggage to the room and adjusted the AC temperature. Every time we saw him afterward, he'd remember to ask, 'Did the little one have fun today?', which felt so thoughtful and genuine. You need a key card to access the guest floors, which made us feel very secure. The beds were neither too soft nor too hard, perfect for both adults and children to sleep well. No frills, just a place that makes you want to come back. I love it here, and I especially love the warmth of people like Chime.

Considering the sheer crowds at major attractions across the country during the May 1st holiday, we decided to take it easy in Shanghai. We chose the InterContinental National Exhibition and Convention Center as our base for two days of dining and entertainment, largely because its holiday rates were surprisingly affordable (unlike other hotels, this InterContinental tends to be incredibly cheap during holidays!). Compared to the bustling crowds during exhibition periods, this InterContinental offered a welcome tranquility. Like all InterContinentals, the lobby was grand and impressive, and the service was exactly what you'd expect from the brand. The room was clean and well-arranged. The breakfast buffet was upscale, and the dinner was a lobster-themed buffet – absolutely delicious! For lunch, we drove to Hongqiao Tiandi, which felt very convenient!

Facilities: The hotel's facilities are incredibly modern and user-friendly, greatly enhancing my experience. The Bluetooth speaker is a standout – unlike any other hotel, you don't have to pay to listen to music. The bathtub fills up quickly, and the moment you enter, there's a lovely sense of ceremony, with wine and fruit adding a romantic touch; the little fish were like something out of a fairytale. Having three restrooms and two refrigerators was perfect for me, as I'm a foodie who loves to stock up. The toiletries suited my sensitive skin, and the hairdryer was just like the one I have at home. Overall, it felt like my own home, very relaxing.

Cleanliness: The hotel's cleaning was efficient and well-organized, putting my mind at ease. I could walk barefoot in the room without finding any stains, and the balcony was spotless.

Environment: The hotel lobby and restaurant were elegantly comfortable, like a tranquil haven. The sophisticated decor made me feel right at home. The hotel's unique pit design and the double balconies in the room provided a relaxing and comfortable atmosphere. Surrounded by flowerbeds and lush greenery, it felt like being in a garden. The interior decoration was luxurious and refined, exuding an air of quality throughout.

Service:
My butler, Bruce, took meticulous care of me from the moment I arrived until I left. Every detail was handled perfectly, truly impeccable. He anticipated my needs, and his smile was incredibly comforting and warm. His professionalism and service attitude were outstanding. At the Mother's Day breakfast, there was also a young man with glasses in the restaurant who took a photo with my mother. Throughout the service, I felt immense sincerity and professionalism. He proved what it means to truly maximize customer emotional and spiritual value.

The hotel's Yiqi Travel Photography team, including the photographer and travel partners, did an amazing job with something seemingly simple. Their professional team, meeting every need, was truly impressive ✌️. Making my mom happy on Mother's Day was the top priority, and their dedication was off the charts. The staff's attitude and efficiency were both excellent.

We also had a national-level flyboarding coach at the hotel. Every step was meticulously cared for. The coach was incredibly professional, giving detailed guidance on every move to me, a non-swimmer, allowing me to quickly master the techniques.

Completely charmed by this old-school hotel!

Came for a staycation to celebrate our anniversary, and Olive at the front desk was amazing! She helped us with an upgrade and even arranged some decorations. The emotional value was off the charts! Huge thanks to her! 😊

Although the InterContinental Tomson is a bit older, it has a unique charm. The faint classical music in the hallways is so relaxing – perhaps that's the allure of an old-school hotel!

And this open-plan suite is just beautiful! 🤩 My friend hilariously commented: ”It feels like the kind of place a former Greater China CEO would stay on a business trip.” It was a very comfortable stay overall. The purple sofa is particularly lovely, and I also adored the bathtub and the surprisingly cool rotating TV.

My only complaint was the scent of the toiletries, especially the hand soap which had a strange, lingering fragrance. 😓

An incredibly satisfying experience! I've often come here for the buffet before, and this time I decided to try an executive room. At check-in, the front desk upgraded me to a presidential suite (it was a loft with only skylights, but very spacious) and allowed for an early check-in. 

Executive Perks: It's rare to encounter so many staff members with genuine personality. Especially all the ladies working the morning shift today (May 5th) in the Executive Lounge – they interacted with the kids so charmingly. I didn't catch everyone's name, but there was an Amy. Thank you all! The lounge's breakfast and dinner are basically the best value for money at this price point in the country. 
During the May Day holiday, there was also a wagashi making workshop, and the pastry chef from Xinyuan Restaurant taught us really well.

Environment: Absolutely loved it! When we checked in, the security guard who drove the shuttle told us there were 17 cats, who had just been spayed. The lawns were full of weddings, creating a wonderful atmosphere! The heated pool in the gym was perfectly warm and very comfortable.

Facilities: This was the only minor drawback. I understand that many things are difficult to update, but for executive suites, things like hair dryers could definitely be upgraded to Dyson, for example. 
I'll definitely be back!

I'm currently abroad for work and couldn't be there to celebrate with her, so I remotely booked a room night plus a double dinner deal at this hotel. I wanted them to experience a local staycation, and the entire process exceeded my expectations in a delightful way!

Service: Due to the time difference, and being worried my parents might encounter issues during check-in, I contacted the sales representative, Jennie, in advance. She was incredibly patient and meticulous throughout, answering all my questions, often even on weekend evenings. We had to adjust the check-in date and dinner choice, and she helped communicate everything immediately and seamlessly. A huge shoutout and thank you to Jennie here!

My parents mentioned that the staff in other departments, from the front desk to the restaurant, were all polite and professional, especially friendly towards older guests. Check-in was smooth, and since it wasn't busy, they even got a slightly extended check-out time.

Ambiance: My parents loved it! The room was spacious and comfortable, and fortunately, they were upgraded to a river view, which made it even more open and expansive.

Dining: In the end, my parents chose the Western buffet. They enjoyed an amazing variety of seafood – they ate so much they 'had to be wheeled in and out' (a playful way of saying they ate until they were stuffed!) even at 70 years old 😂.

The surrounding scenery is also beautiful, perfect for a leisurely stroll after dinner.

When I used to work in Shanghai, I'd occasionally come here for international conferences, so it's suitable for various scenarios and different types of guests.

I took advantage of the weekend to unwind in Shanghai's Lingang area and finally stayed at the highly anticipated InterContinental Shanghai Dishui Lake. The overall experience far exceeded my expectations, truly making it a 'hidden gem' for a getaway near Shanghai!

Stunning Location and Design
The hotel uniquely occupies the southern island of Dishui Lake. From the moment I stepped in, I was captivated by its distinctive design. The entire building resembles a peach blossom blooming on the lake. The nearly 20-meter high, sun-drenched dome is bright and airy, perfectly blending elements of the ocean and the lake, as if I'd instantly traveled to a 'Shangri-La' far from the city's hustle and bustle.

Comfortable and Cozy Rooms
The deluxe lake-view room I stayed in was very spacious with a well-thought-out layout. The most pleasant surprise was the enormous scenic balcony, offering panoramic views of Dishui Lake's picturesque scenery right from the bed. The in-room amenities were top-notch, with soft and comfortable bedding. The bathroom featured a wet/dry separation and was equipped with high-quality toiletries and a capsule coffee machine, showcasing luxury and thoughtfulness in every detail.

Last weekend I stayed at InterContinental Dubai Festival City with my family, where we had booked two rooms. Overall, the experience was pleasant, and the hotel’s location is excellent.  Especially its direct connection to Dubai Festival City Mall, which made dining and shopping very convenient.

However, the check-in process was quite disappointing. It took over two hours to receive our room keys, which was frustrating . Given that we had booked two rooms, it would have been reasonable to at least provide one room key while we wait for the other room. This delay suggested a lack of efficiency and experience at the front desk, which was unexpected for a hotel of this standard.

On a positive note, the breakfast was excellent, with a great variety and quality that we truly enjoyed. Aside from the check-in issue, the rest of our stay was very comfortable. The facilities, ambiance, and overall hospitality were all commendable.

The hotel is located at a good location, close to JBR and there a few restaurants and supermarkets located within walking distance! 
 
Most of the staff are very nice and helpful, other than the lady who checked us in! She talked us into upgrading our room to the resident side with a balcony but failed to mention without a bath tub! She didn’t tell us until we already paid for! Now we are stuck into waiting for the whole refund process! 


As for the room we stayed in… the junior suite! The view is still very nice, still can see part of the marina! However, the room is very very dark! It doesn’t have enough lights! 
I can barely do my makeup at night even with all the lights on in the room!  

The bed was too soft for us but apparently you can ask the housekeeping staff to remove some topper to make it more comfortable! However, I do suggest you to bring your own pillows if you want decent sleep! They are way too soft! 

The hotel itself have very limited restaurants! One is the main restaurant located at the lobby! Breakfast options are decent! Another one is located at the 1st floor, is an Italian restaurant called Papa’s the food are amazing and delicious! However it is not part of the restaurant group!

I recently stayed at intercontinental residence suit for four nights and overall, it was a delightful experience. The hotel is a bit far from major attractions and public transport, but if you rent a car (which you most probably would) it's not an issue.

The staff at were friendly and accommodating, always ready to assist with a smile. Check-in and check-out processes were smooth and efficient, adding to the hassle-free experience.

The room was clean. The bed was exceptionally comfortable, ensuring a good night's sleep. Amenities such as the flat-screen TV, mini-fridge, and complimentary Wi-Fi were much appreciated. However, the Wi-Fi was rather slow and there were no electrical outlets near the beds, so we had to ask the front desk for an extension cord, which they kindly provided.

One of the highlights was the hotel's on-site restaurant. The breakfast buffet offered a wide variety of delicious options, catering to different tastes and dietary needs. The dinner menu was equally impressive, with high-quality dishes that showcased the chef's skill.

However, there were a few areas where the hotel could improve.The bathroom was very spacious, but the toilet was very close to the wall. The bathtub had a huge margins which made getting in and out very difficult and dangerous, since there was no handle to hold. The shower also was so close to the wall which considering the huge margin of the tub and the slope of the tub made taking a shower an unpleasant experience.

The hotel's common areas, including the lobby and pool, were well-maintained and inviting. The pool area, in particular, was a great place to relax, though it did get quite crowded at times.

In summary, intercontinental residence suit offers a solid 4-star experience with excellent service, comfortable accommodations, and a convenient location. With a few minor improvements, it has the potential to be outstanding. I would definitely consider staying here again on my next visit to the city.

I regret not being able to see the inside of Burj Khalifa when I traveled to Dubai 6 years ago, so I came back. The location is not bad, but the design of the vehicle entrance and exit is strange, so drivers have a hard time finding it. Also, I asked for extra ketchup after ordering room dining, and it took an hour, but other than that, it was fine.

The rooms were very clean and tidy, and the facilities were quite comprehensive, except for the lack of a small shop, which was a minor drawback. Otherwise, everything was great! Whether it's for hair washing, fitness, or spa treatments, it caters to everyone from adults to children and seniors.

The pirate ship and beach area for the little ones are also excellent. Even though the weather is cool right now, both the indoor and outdoor pools have constant temperature water, which is a thoughtful touch.

The breakfast time is also very convenient, extending until 11:30 AM, so you don't feel rushed.

The hotel staff's service mindset and overall atmosphere are excellent. For example, my room didn't have a balcony, and I'm used to staying in rooms with terraces, so it felt a bit unfamiliar. I inquired about changing rooms, and it was possible, but I ultimately decided against it as it seemed like too much hassle at the time.

Dameisha Ququ Island | Kids & Family Activities: The environment is fantastic, and it's a one-stop shop for families with kids! My child didn't want to leave after two days and one night! It's truly a great place for a holiday! I'll definitely go again when the weather is nice! 
Service: The butler service was very attentive. 
Cleanliness: It was very clean and fresh, and even being by the sea, the room wasn't damp. 
Facilities: There's a street with everything you need for food, drinks, and entertainment, and it's also very convenient for going out and shopping!

Traveling with kids to Snow World, I booked two rooms at the InterContinental half a month in advance after comparing numerous hotels nearby.

**Facilities:** The overall facilities are excellent, and the hotel is quite new. The 'Little Continent Fun Park' and the pool were a huge hit with the kids. Upon check-in, we received a room upgrade. The room size was perfect, and the separate wet and dry areas were a great touch. The only minor drawback was that the toilet flush was a bit loud.

**Hygiene:** The public areas were very clean. Despite the large crowds during the May Day holiday, there were no noticeable stains. We stayed for two nights, and the housekeeping staff was very prompt, cleaning our rooms before we even left for the day.

**Environment:** It's very close to Huafa Snow World, just a 5-minute taxi ride, and the hotel's shuttle service is also very convenient. For our family trip, they even arranged an additional business van to take us to Snow World, which was incredibly thoughtful.

**Service:** Since there were no rooms available on the same floor upon check-in, they went above and beyond by giving us access to two different floors – super awesome! I asked multiple questions during our stay, and Linda was always quick to respond. Sherry was also incredibly kind and provided excellent service. Thumbs up!👍👍

Overall, the hotel exceeded our expectations and offers great value for money. Highly recommended!

InterContinental

Columbus

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