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Posted on Feb 9, 2026
Guest User
The hotel environment is fantastic, with a strong sense of design. The room is very clean, and the bed linen is made of a non-pilling fabric, which is rare in Egypt. Overall, the quality feels a bit higher than what you'd find back home. The room provides various disposable amenities, the slippers are of good quality, and the toiletries come in small bottles.
I lost my water bottle by the pool the day before, and two staff members helped me search for a long time the next day. My two kids were overjoyed to get it back. As we were leaving, they even gave us two turtle plush toys as gifts, which we greatly appreciated!
The staff by the pool were incredibly kind and always greeted us warmly. When my little one fell and scraped their knee, they immediately took them to get iodine and a plaster. Service is truly top-notch.
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Price per night fromPLN 790
Posted on Jul 2, 2023
MounirMina
If I can rate this hotel more than 5 stars, I will do so.
Those people are hospitality gurus, the way they treated me and my family made us all overwhelmingly happy. Every single detail was taken into consideration and exceeded my expectations.
-Once in the restaurant my son was hesitant and in seconds the chef made him a special order that suits his taste.
-Snacks and pizzas are so yummy.
-The hotel is nice and cozy.
-The views are relaxing.
-Super clean Rooms, Pools and restaurants.
-The main restaurant served seafood several times. However, It was never smelly and this is a plus.
-Access was available to Jaz Casa Del Mar's lovely sandy beach.
Words won't express my feelings when the hotel sent me a complimentary birthday cake on my birthday and another compliment was sent the next day (fruit platter, nuts and maccarons😋😋)
Special thanks to reception team members (Mohamed for his close follow up on any issue, Ibrahim for his complement and Philopater for receiving us).
Special Thanks to the pool bar men (Abd El Salam and Mina) they served delicious coctails 😉👌
-Special thanks to Ali Barakat in the Snacks bar
-Special thanks to Ali & Hamdoun in the main restaurant.
-Special thanks to Mohamed from the room service team.
-Special thanks to Fares at the beach.
-Special thanks to Sentido's team for making our vacation an unforgettable one.
Will be back again soon ISA
All the best...
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Price per night fromPLN 606
Posted on Dec 30, 2023
Jamie Hutton
Hotel is really nice and clean. Lots of restaurants with a good choice of food.
When checking in Ahmed Mazhar and Mostafa
were amazing and made me feel right at home. Sorted my room and managed to get my family close to me as I was here to surprise them. 5⭐️ service and definitely an asset to the hotel. Thank you again to you both.
The pool is one of the cleanest pools I’ve ever seen. Entertainment staff really nice and helpful. Lack of things on during the day is the only thing I would say.
Mohammed the housekeeper went above and beyond always to make sure we had everything we needed.
Whilst all in all the hotel was great there are some things that let it down.
In general all staff were helpful and happy, however as always there were a few that weren’t and wouldn’t do anything to help.
Soft drinks are all bottles so it’s fine if you order a drink and it’s a fresh bottle but sometimes you get a bottle and it’s flat.
Snack bar is poor and not much selection between the hours of 10am-1pm and 3pm-7pm there isn’t anywhere you can get a light bite. The marina serves some things but is very far away and not convenient if you’re at the pool.
No chips or french fries anywhere. This was really disappointing, my mum and auntie loves chips so had to order them in the restaurant for $3 per portion. Not what you expect at an all inclusive.
As I mentioned all in all we had a very good stay, I would return to this hotel definitely and had the potential to be an outstanding hotel.
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Price per night fromPLN 878
Posted on Feb 25, 2026
Guest UserThe location and the beach at Sheraton Soma Bay are truly beautiful, and the welcome upon arrival was friendly and attentive. The property is well maintained, but overall it feels quite outdated and somewhat old-fashioned.
Unfortunately, we experienced several service and organizational issues during our stay. At the beach bar, we ordered a milkshake but were served a juice instead without being asked — we were later told there was an issue with the ice. Instead of informing us, the staff simply replaced the drink without consultation.
At dinner, incorrect dishes were brought to our table, and when we pointed it out, we were told the mistake was due to our ordering. One evening, a staff member pressured us to pay immediately and insisted on accompanying us to the reception to clarify the charge, even though we explained that we wanted to charge it to the room. At reception, we were told that charging to the room was perfectly fine. At check-out, we also discovered that one dinner had been charged twice. In addition, our room key stopped working several times on the day of departure — even though we had paid extra for a late check-out.
The food and beverage offering is disappointing. The selection is very limited, especially for non-all-inclusive guests, with very few healthy options. The bar menus — both at the beach bar and the main bar — are closer to snack-bar level than to a hotel of this category. All-inclusive wine is served from cartons, and plastic water bottles are placed on the dinner tables. At breakfast, fresh juices often ran out quickly and were not refilled.
The restaurant is frequently overcrowded, making it difficult to find a table. Compared to other hotels in Soma Bay, this property offers noticeably less atmosphere, entertainment, and overall quality.
In Conclusion: Beautiful location and beach, but service, organization, and overall standards unfortunately do not meet expectations for a hotel in this category. There are clearly better alternatives in Soma Bay.
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Price per night fromPLN 496
Posted on Feb 25, 2026
Guest User
Even though it's an older hotel, the facilities aren't dated. The bedding was a bit pilled but very clean. The front desk staff were great; they upgraded us to a sea-view room when we checked in at 1 AM, and the bellhop helped with our luggage without expecting a tip. Check-out is at noon, and you can store your luggage. The sea view was much better than expected – you could easily spend a whole day just relaxing there without going out. The meals were a bit 'Western' fare, but the omelets at breakfast were delicious, and dinner included sea prawns and fish.
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Price per night fromPLN 453
Posted on Apr 12, 2025
Marawan
We stayed in Jaz hotel for 4 days in early April in a deluxe pool-view queen room.
Positives:
- The hotel is situated in a very convenient location, on the touristic promenade and quite close to the airport.
- The pools are great, the hotels has in total 6 pools and even though we sometimes had difficulty finding an empty spot to sit at the main pool, we could always find a spot on the other pools where the atmosphere was equally amazing and very relaxing.
- The restaurant quality is top notch, one of the best culinary experiences I have ever had anywhere, with a big variety across the different days, along with a focus on egyptian food and seafood, which i appreciated. The restaurant’s head chef himself supervised the dinner serving and gave us daily recommendations.
Negatives:
- The staff is helpful but not as overtly friendly and willing to help as we had experienced in other hotels. Service can sometimes be quite slow.
- The room furniture, even though it’s modern, looks a bit used and is not very well maintained.
- The rooms are clean, but again not at the same level of cleanliness you would expect at this price level.
- Internet speed is quite low (2-3 Mbps), so no streaming possible
- There are daily nightly entertainment programs, however, they are not as varied or extensive as other hotels i had experienced. I got the impression that the hotel is more targeted towards older travelers who prefer the peace and quiet and don’t care about nightly activities, but it may be because of the time of the year I visited in.
Overall, it was a good experience and the negatives I listed can be considered nitpicky, but honestly, at this price level, I would expect a flawless experience and I have had better experiences at this price level in Hurghada. The only clear positive for Jaz is the quality of the restaurant.
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Price per night fromPLN 1,317
Posted on Aug 5, 2024
Rimelissa
We chose a location close to the main building, which is very convenient for dining. We stayed here twice. The overall feeling was very casual and unrestrained. The service was also very enthusiastic. There was even a scoring mechanism to rate each department when checking out.
The fish in the seafood restaurant is more delicious than the buffet restaurant. I highly recommend it. The Moroccan restaurant is also very distinctive. The only drawback is that there is only one place in the hotel where you can get ice cream, and the opening hours are limited.
Lightning rod: The taxi in the hotel lobby is extremely expensive. It is recommended to use the app to take a taxi yourself. The owner of the small shop in the deepest part of the north side of the hotel lobby quoted a price of 600 pounds for a black tea of 100 pounds, which shocked us.
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Price per night fromPLN 812
Posted on Nov 19, 2025
M440560****
The check-in process at the front desk was incredibly slow; I waited over ten minutes, only to be given a room completely different from the sea-view room I booked—it faced a wall! I had to get angry before they finally switched me to a room with a sea view. It’s best to double-check everything at the front desk when checking in, especially since the rooms are quite a distance from the front desk, and the restaurant is across from the front desk, requiring a walk from the beach.
This hotel's pool and beach don't prohibit Muslim swimwear, but the cleanliness felt average, and the facilities are a bit old. A particular note for parents: the pool under the children's play area is very deep. Even though there are lifeguards, parents should definitely accompany their children.
The food is typical Egyptian quality, with freshly cut fruit and two dishes prepared live daily. The location is quite good, right in the middle of a lively area and very close to the city pier. However, be cautious of the small Egyptian souvenir shops to the left of the main entrance; I don't recommend them. If you really want to shop there, go with a group.
The hotel also has its own pier for direct sea excursions, but be sure to choose your boat captain carefully. The hotel's landscaping is well-maintained with many cats, and the beach water is crystal clear, perfect for spotting small fish and water birds. There's morning yoga by the sea and evening entertainment. There are many hotels in this area, so you might consider staying at a few to get a different experience.
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Price per night fromPLN 331
Posted on Sep 13, 2024
Guest User
泄湖景完全是來搞笑的,所謂泄湖就是個小水泡,陽臺中間還隔着一段距離和樹擋着,跟其他評論一樣,存在一定的歧視,但是大部份工作人員還是挺友善的,雖然這本來就是他們應該做的。中間想加錢升級海景,帶我們去看的也還是一個稍微大一點的水泡而已,工作人員告訴我這已經是最好的海景房了,最後並沒有升級,泳池開放時間特別晚關閉時間卻很早,如果要出海這家酒店完全沒必要,吃的甚至不如國內100塊錢人民幣的自助餐,基本都靠吃麪包吃飽的,我們拿行李小費給了一美金態度還可以,同行的另一對沒有零錢了給了10埃磅態度就很差,對於一家五星級酒店這種事不應該發生,還是建議加錢選擇更好的全包酒店,或者普通的全包,想省錢或者出海沒有時間在酒店那就市區選擇一家便宜的就好了,這邊出行也並不方便,最後,我們check out的時候工作人員態度非常好,忘記問他的名字了,當看到我們自己拿行李過來了一直在向我道歉,告訴我他們應該安排擺渡車過來接我們的,海邊和泳池邊工作人員也很好,太陽下山後我們想去游泳,海邊的工作人員告訴我太陽下山後海里很危險,並且開玩笑説會有鯊魚,泳池邊的工作人員很耐心的告訴我泳池關閉了,要消毒,會傷眼睛,總的來説,真的不值這個價
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Price per night fromPLN 452
Posted on Mar 12, 2020
ЕFor the third time at this hotel. and every time pleasantly surprise. Despite the fact that the old hotel was always cleaned, the main restaurant was cleaned. They cook deliciously ... especially delicious beef and fish. Variously. Cleaning every day. drinking water in the room. the beach is clean, clean. Nice and polite staff.
For 3 *** it’s quite worthy ... and I know what I'm writing about.
If you need relaxation inexpensively, you can safely book
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Price per night fromPLN 142