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9.0/10
Great
DDAnsteyI stayed there with my toddler. This was our second visit, as we chose it for a staycation escape from the long winter. The rooms did not have air purifiers or humidifiers, which made the air extremely dry. Both my child and I experienced constant static in our hair throughout our stay. We also suffered from dry nasal congestion, including blood streaks in the mucus. Another factor that may have contributed to the dryness was the carpeting. The carpets did not appear clean, as winter snow and mud had left visible footprints.
GGuest UserGood and clean hotel. While it's rated as 5-star, I would give it a high international 4-star rating. Staff are helpful and their English is very good. Location overlooks the main square of UB - this is a plus and minus. If there are a lot of activities/celebrations going on while you're in UB and you're facing the square, you'll hear ALL OF IT. If you're looking to go the main business area just north of the Shangri-la Mall, then it's about a casual 15-minute walk.
AAnonymous UserThe location of the hotel is by walking distance to attraction such as Chinggis Khan museum,Sukhbaatar square, Government Palace. Room is very spacious. Bathroom’s rainshower and headshower are excellent with strong water pressure. Highly recommended to stay at this hotel. Hotel staffs are polite and kind. Great view from the room overlooking a big local temple and houses on the hill.
CCatherine AnnThis hotel was not as grand as we remembered of Kempinski Hotels, and in fact felt a little dated. Especially the twin-bed room which had an odd layout. But it was comfortable and had all the amenities you could need. Staff were very helpful and professional. We ate one night in the hotel and food was good.
The hotel is about 2km from the square. You can walk it (about 30 mins) but it is also to get a UBcab anywhere using the app.
DDuerjiaThe hotel is very clean, nicely decorated, and its location is great. Many city attractions are within walking distance. Breakfast was decent, and the views were excellent. However, I was a bit disappointed that the hotel had a separate breakfast area exclusively for Korean guests, and others weren't allowed in. I would have really liked to try it.
GGuest UserI would highly recommend this hotel, it is well located near the city centre and its staff are very friendly and helpful. They arranged a car to pick us up from the airport when we arrived and helped us check the time and location of the show we wanted to see. When we arrived they upgraded our room, which was beautiful, spacious and very clean.
GGuest UserThe Novotel in Ulaanbaatar, Mongolia, provides a modern, comfortable, and consistent international hotel experience with a central location, making it easy to walk to popular spots. Key features include friendly, English-speaking staff, spacious and well-equipped rooms, and a good gym and pool area.
LlkjidmBefore coming here, I was a little nervous after reading the reviews, worried that there would be various problems, but now I can say with confidence that this is a hotel that you can stay in with confidence.
The price is not high in Ulaanbaatar, and the location is relatively superior. There is a shopping mall under construction across the street, and it is a 20-minute walk from the central city. The hotel also has its own cafe on the first floor, where you can rest for a while. It is more conspicuous from a distance, but it is a bit winding when walking, and it is not so easy to find. There is a sign of a Korean restaurant on the first floor, which is confusing. There are other high-rise buildings near the hotel, but they do not block the view seriously.
It is 4km away from the train station, about 40 minutes walk. When we arrived at around 10:30, the hotel was very considerate and checked in in advance. The room is large and refreshing, the bed is soft, there is 24h hot water (not necessarily available in Mongolian hotels), a large bathtub, comfortable towels, and the quality of the shower gel provided is also good.
The problem is that there are too few sockets. There are two in the whole room, and one is in the bathroom...not very convenient. One is that there is no room service. Because I only stayed for two nights and communication was inconvenient, I did not ask for cleaning.
But overall, it is a good choice for staying in Ulaanbaatar.
DDiver MikelI have been to the hotel for many years, however, it changed somehow and it’s not to the good!
This morning I went to the breakfast at 9am and there was literally nothing left. I just had a coffee and Joghurt. It is said the service ends at 10. When I asked the waitress she nodded and nothing happened. At 9:30 all the cutlery was moved away.
If you book for several days no one comes to clean up the room.
For a free water you shall ask at the front desk.
The size of the lobby area and restaurant area was reduced to half for a strange „VIP“ room. So I liked the old hotel arrangement much more … Hope? At least the service can improve a bit!
MM275613****The hotel is very unique and in a good location. The front desk guy is very friendly and can speak some simple Chinese. The room is clean and tidy, and the bed is very comfortable. Overall it's OK.
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