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8.9/10
Very Good
GGuest UserThe hotel is very clean, heard it’s one of the best in the city. There are many selections of breakfast, staff were very responsive to any needs and questions I had, location is great close to convenience stores and Gobi store and other stores. Taking a taxi is not easy in Mongolia, but staff can call it for you.
Also they have a good restaurant called Grill in the building with live music on at night maybe around 9/10pm, it was great experience overall.
DDAnsteyI stayed there with my toddler. This was our second visit, as we chose it for a staycation escape from the long winter. The rooms did not have air purifiers or humidifiers, which made the air extremely dry. Both my child and I experienced constant static in our hair throughout our stay. We also suffered from dry nasal congestion, including blood streaks in the mucus. Another factor that may have contributed to the dryness was the carpeting. The carpets did not appear clean, as winter snow and mud had left visible footprints.
AAnonymous UserThe location of the hotel is by walking distance to attraction such as Chinggis Khan museum,Sukhbaatar square, Government Palace. Room is very spacious. Bathroom’s rainshower and headshower are excellent with strong water pressure. Highly recommended to stay at this hotel. Hotel staffs are polite and kind. Great view from the room overlooking a big local temple and houses on the hill.
CCatherine AnnThis hotel was not as grand as we remembered of Kempinski Hotels, and in fact felt a little dated. Especially the twin-bed room which had an odd layout. But it was comfortable and had all the amenities you could need. Staff were very helpful and professional. We ate one night in the hotel and food was good.
The hotel is about 2km from the square. You can walk it (about 30 mins) but it is also to get a UBcab anywhere using the app.
AAnonymous UserThis hotel is located in an office building, occupying several floors. There's a convenience store and a coffee shop on the ground floor.
Check-in was brilliant! The first at reception spoke some English and checked me in at 7.30 in the morning without a problem. My room was spacious, the bed was large, although on the hard side. At this point the good things about the hotel come to an end.
Unfortunately, all the rest is quite bad. The lighting system is broken and you can't turn off the light above the bed unless you take out the key card, but then power outlets go off, so you can't sleep and charge your phone at the same time. Furniture knobs are falling apart, so does the knob on the shower. WiFi was down 2 times during my stay, including a very frustrating 12+ hour outage. Housekeeping doesn't seem to know what a Do Not Disturb sign means, entering the room regardless. Toiletries are the cheapest possible, not corresponding to the hotel name (e.g. Premium), lol.
All in all, price/quality ratio was underwhelming. I will not stay here again.
DDuerjiaThe hotel is very clean, nicely decorated, and its location is great. Many city attractions are within walking distance. Breakfast was decent, and the views were excellent. However, I was a bit disappointed that the hotel had a separate breakfast area exclusively for Korean guests, and others weren't allowed in. I would have really liked to try it.
GGuest UserThe Novotel in Ulaanbaatar, Mongolia, provides a modern, comfortable, and consistent international hotel experience with a central location, making it easy to walk to popular spots. Key features include friendly, English-speaking staff, spacious and well-equipped rooms, and a good gym and pool area.
Rravil65I liked the hotel. It is located not far from the city center. There is a bus stop next to the hotel, you can get to the train station and bus station. The room is clean, there is a kettle, a refrigerator. TV with different channels. The room is not new, but clean. We did not eat in the restaurant, there is a store next to the hotel where you can buy food. The prices are not high.
DDiver MikelI have been to the hotel for many years, however, it changed somehow and it’s not to the good!
This morning I went to the breakfast at 9am and there was literally nothing left. I just had a coffee and Joghurt. It is said the service ends at 10. When I asked the waitress she nodded and nothing happened. At 9:30 all the cutlery was moved away.
If you book for several days no one comes to clean up the room.
For a free water you shall ask at the front desk.
The size of the lobby area and restaurant area was reduced to half for a strange „VIP“ room. So I liked the old hotel arrangement much more … Hope? At least the service can improve a bit!
MM275613****The hotel is very unique and in a good location. The front desk guy is very friendly and can speak some simple Chinese. The room is clean and tidy, and the bed is very comfortable. Overall it's OK.
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