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Posted on May 30, 2026
Guest UserStaff very friendly and welcoming. Hotel room was alright considering we stayed for couple nights only. Me and my daughter came back to hotel late in the evening. It is only 10 minutes walk from the railway station but we took a taxi as one area near hotel didn't feel completely safe as there is a spot where some homeless people spend their time. I wouldn't expect anything extra from budget hotel.
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Price per night fromCAD 114
Posted on Apr 21, 2026
Jaime NC
The hotel was very good, quiet, located on a university campus, and the staff were very friendly. The gym only had cardio equipment, but the pool, sauna, and Turkish bath were all excellent.
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Price per night fromCAD 92
Posted on Apr 26, 2026
Guest UserThis hotel was absolutely perfect! Me and my daughter booked this hotel to see Louis Tomlinson at the Utilita. It was perfect location. 10 minutes from the train station, 5-10 minutes from the arena. There is also a lot of night life so we managed to find a nice place just across the road to have some food and drinks. The room was lovely too! We had two double beds so we managed to sleep very well after the concert! Will definitely stay again if we have another trip to Birmingham!
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Price per night fromCAD 125
Posted on May 22, 2026
Guest UserI recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay.
Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving.
I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning.
Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead.
Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable.
Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating.
As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable.
What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit.
I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations.
Kind regards,
Karolina
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Price per night fromCAD 211
Posted on Apr 2, 2026
Pipixiahouhou
It was an average experience. The hotel is quite old, but considering the price in Europe, it's understandable. Slippers and toothbrushes can be delivered to your room if you call the front desk, which was a nice touch. It's very close to the train station.
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Price per night fromCAD 145
Posted on Sep 9, 2024|Signature Double Room
LavishLifestyleNice hotel,stayed here couple of times ,clean from top to bottom,nice view from my room,will book it again
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Price per night fromCAD 127
Posted on Dec 25, 2025|Twin Room
MingweinideyichangyuThe hotel's location isn't great. You have to go through a park, and it's quite out of the way, so it's best to take an Uber. However, the environment is decent, and it's a chain hotel, so it's pretty well-managed. The bed is quite comfortable, and the cleanliness is good.
The overall space is a bit small. Luggage storage is very insecure; it's just a pile in a storage room with no labels and no one watching over it. The air conditioning in the room blows directly onto your head, which is a bit uncomfortable, and there's no outlet next to the bed for charging. Overall, besides being clean and tidy, everything else is just so-so. I booked it to save some money, but now I think I should have just booked a place near New Street Station.
Birmingham, though, is a nice city. It's not too expensive, and there are plenty of places to explore.
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Price per night fromCAD 93
Posted on Jun 29, 2026
M Ali J
Spacious Rooms: The rooms are very large, offering plenty of space to unpack and relax.
Great Kitchen Amenities: The room is equipped with fantastic amenities, specifically the dishwasher, hob, and microwave, which made the stay very convenient.
Amazing Location: Perfectly situated with numerous restaurants, attractions, and public transport links right on the doorstep, plus plenty of convenience stores nearby.
Exceptional Staff: The entire team was amazing, from the welcoming reception to the room service staff.
Air Conditioning: Having proper AC was a huge bonus and a lifesaver during the hot days.
Needs improvement
Tiny Washroom: The bathroom is incredibly cramped. It is so small that you have to awkwardly shuffle around just to manage closing the door.
Uncomfortable Bed Setup: Instead of an actual double bed, the hotel pushed two single beds together. This created a hollow, sinking gap in the middle of the mattresses, which was quite uncomfortable.
Infrequent Housekeeping: We only received room cleaning once during our entire 11-day stay. Even considering it is an aparthotel, the lack of daily or more frequent room service was disappointing for a trip of that length.
No In-Room Washing Machine: Despite having a kitchen setup, there was no washing machine inside the room, which would have been very helpful for a longer stay.
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Price per night fromCAD 139
Posted on May 28, 2026
Guest UserI stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.
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Price per night fromCAD 126
Posted on Nov 28, 2025
Guest User
5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.
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Price per night fromCAD 75