Hotels with balcony in Mile

"During the Chinese New Year, most hotels significantly inflate their prices, but this hotel's rates didn't seem to surge too drastically in comparison. The staff here are all quite enthusiastic. We booked two rooms, and one of them wasn't ready when we checked in (this might have been a slip-up due to the overwhelming number of guests during CNY). However, the manager personally came to apologize and explain the situation. A nice touch is that the hotel provides complimentary fruit and milk daily. The location is also very convenient; there's a delicious braised chicken rice noodle snack shop right downstairs. It's a great spot for families with kids."

"Facilities: clean and tidy; Hygienic: clean in time, the room is very refreshing and quiet; Environment: The location is particularly good, next to the Huquan Ecological Park, Qianwangmen Honghe Water Town is just a stroll away, the surrounding bus to Maitreya is very convenient, there are many restaurants and snack bars around; Service: The boss is very enthusiastic and honest, and everything is fine. The hotel has kitchenware, a platform for drying clothes, and a parking lot."

"Upon checking in, I found quite a few hairs under the sheets. I immediately contacted the front desk, hoping the duty manager would handle the complaint. The front desk initially sent housekeeping, but no manager followed up at the time, and I was told the duty manager had already left for the day. I then reached out to my dedicated Ctrip customer service representative, who helped me get in touch with the duty manager. After that, the manager arranged for the front desk to address the issue, and the hotel also offered a bottle of red wine as compensation. Overall, although the initial handling wasn't prompt enough, I was satisfied with the final resolution. There were also a few minor issues with the hotel: the sink drain had an unpleasant odor; even with the 'do not disturb' mode activated, staff still knocked on the door to deliver fruit. Additionally, the hotel advertised daily afternoon tea, but I was informed it was actually just a welcome drink at the front desk, which was a bit different from what I expected. The elevator displayed the wrong time, and the room number on the TV was also incorrect. These small details could definitely be improved. However, after I provided feedback, the staff were quite responsive to my requests, which is commendable. The hot spring tub in the room filled up quickly and was very convenient to use, and the hotel also provided special bubble bath products, making for a good experience. Despite a few hiccups during this stay, my overall trip was quite satisfying. Considering the hotel isn't in a major city and isn't a highly standardized chain hotel, many aspects might still be in the process of being perfected. Therefore, I'm giving it a 4-star rating as encouragement, hoping the hotel will continue to improve in areas like hygiene checks, complaint handling procedures, and attention to detail, and become even better in the future."