4-Star Hotels in County Durham, United Kingdom

Was a romantic get away, found that the drinks are expensive inside the hotel. we never ate at the hotel, as there is a couple of nice pubs close by. the staff were friendly, THe place is a bit of a maze but cool. they do run daily tours but its best if you book up in advance as when we tried to do day of the tour no availability. it is run via a 3rd party not the hotel itself.

We enjoyed our stay, the location of our room was good. The only few ******* that we had, was that although the room was clean, it smelt a little bit smokey, it was too hot, we tried turning the radiator down a little but it wouldn't stay down, we did open the window, and the pillows were too hard for me. But for the 1 night we stayed it was ok.

A lovely traditional country house hotel. The public rooms were just what you expected, old world charm, the food excellent but the best asset  was the friendly and helpful staff. Unable to comment on bedrooms as we were in an accessible room which wasn’t great, good parking though. Needs attention to basic customer requirements, overall a great few days

Just your average hotel, decor seemed outdated. The bathrooms were clean and looked new however they really needed a new door which was battered and the door handle and towel hook were falling apart. Luckily only there for one night so didn't bother complaining. Also on arrival the parking at the hotel was completely taken.

The size of the room is specious with sufficient space for storing luggage, and the floor is very clean and comfortable to walk on with bare feet, so feel free to leave your shoe by the door. As for the bed, it is very large and comfortable, providing you the high quality of sleeping without any problems. In the bathroom, it is not only very elegant and clean, but also provides unlimited hot water with satisfying water pressure from two types of shower heads. Moreover, there is a mini fridge placed in the lower closet near the wardrobe, feel free to drink the two bottles of spring water prepared by the host or store your own drinks or unfinished meals. In addition, there is a small safe above the fridge for depositing your valuables. In terms of the amenities on the ground floor, there is a high-end restaurant serving traditional English breakfast (e.g. egg benedict) in the morning, and the taste is fine. However, I am not a big fan of their lunch or dinner when you can have better options in nearby restaurants. Furthermore, there is a small bar just outside the restaurant. The Gym, coffee room and reception are at the LG level, and you will receive a 10% discount in the coffee room after check-in. The location is very close to the city center, train station and several main attractions such as the cathedral and castle. Overall, I enjoy my two-day stay very much, the price of the hotel is very cost-effective in terms of the four-star standards, providing an unforgettable experience for both tourists and business travelers.

Overall good, quiet and tidy, breakfast is delicious, the bar is good, snacks and wine are very good, the room has a particularly large shower, there is no small shower that can be taken down, but the water is great, we are a family trip, give me Ma Ma took a good-looking photo, the front desk lady is also very enthusiastic~

Nice hotel and good location berkfast english good view swimming pool cl an and suana

At 4 PM, during peak check-in time, I wasn't allowed priority for luggage retrieval. I was told to queue with everyone checking in, and the staff's attitude was extremely arrogant, making me feel discriminated against! My Uber was five minutes away, and I had a 4:40 PM train to London; waiting in line for luggage would definitely make me miss it! I waited for the front desk to finish with their current guest and then tried to explain my situation. However, the front desk disregarded the circumstances and insisted I queue up. I don't know if this lack of understanding is part of British culture; if so, I apologize (I hadn't considered 4 PM as peak check-in). If not, the hotel should apologize to me! In the end, even the British people queuing for check-in couldn't stand it. After consulting with a few people behind them, they let me cut in line. Retrieving my luggage took only about 30 seconds. Thankfully, I made my train, phew.

Came to Darlington to visit.friends. The staff we're fantastic upon arrival and during the stay. The room had a few issues which were reported to the staff and the hotel itself could do with a face-lift as a bannatyne hotel. Again I will stress the staff we're amazing.