4-Star Hotels in Shaanxi, China

The room was clean, tidy, and offered a great view. The breakfast was delicious with a good variety of options. The service was warm and welcoming, and the front desk guy even gave us a free room upgrade. Overall, it was a wonderful stay. The surrounding area is very convenient for transportation. Awesome!

The hotel environment isn't luxurious, but it is very clean. The rooms are spacious and comfortable, offering free laundry service, complimentary sweet soup (dessert), and a free shuttle to the Terracotta Army. However, these aren't even the hotel's most outstanding features. What satisfied me the most was how wonderful every single staff member is. Whether I remember their names or not (Baozi, Mango, and maybe Peach, Orange, Apple, Tangyuan... 🤭), every single staff member was extremely sincere, patient, and warm-hearted. It was that sense of warmth that touched me and my family. On the night before we left, my parents were tired from sightseeing and wanted to dine in the room. I ordered a portion of rice and asked for three pairs of chopsticks. The restaurant attendant brought up a bowl of rice along with two empty bowls—she deduced from my request for three pairs of chopsticks that three people were dining, and proactively provided two extra empty bowls. I hadn't even thought of that myself, but the attendant did. I was deeply touched. The staff at Yunhe Hotel not only anticipate the guests' needs, but they even think of things the guests haven't thought of yet. After returning home, I kept talking to my family about how much I love Xi'an's culture, and the attitude of all the staff at Yunhe Hotel is one of the reasons I love Xi'an. Next time I need a hotel, I think I will look for Yunhe's chain hotels in other cities first.

I am extremely satisfied with my stay at this hotel. The reception staff were very attentive, friendly, and thoughtful. I really appreciated the small details they provided for guests, such as complimentary traditional outfits for taking photos with the Bell Tower, as well as a lovely souvenir before we left. The hotel was very clean and well maintained. The breakfast was delicious, and most importantly, the bed was incredibly comfortable. I slept very well throughout my stay. Overall, this hotel exceeded my expectations. The excellent service, cleanliness, thoughtful touches, and comfortable stay made my experience truly wonderful. I would definitely stay here again and highly recommend this hotel to anyone visiting Xi’an.

This hotel is conveniently located near my child's school, has a great atmosphere, and offers a wide variety of breakfast options. We've stayed here before for exam prep during junior high, and for the Gaokao (college entrance exam), we booked a room directly. The front desk staff were incredibly thoughtful and attentive. They even upgraded our room specifically for the Gaokao candidate and provided welcome fruits, earplugs, eye masks, and other small gifts. When my child was tired from studying at night, they even offered a late-night bowl of noodles. We were extremely satisfied with our three-day stay!

This hotel’s location is great. Cleaning service is good. We arrived after 2 am and found the room’s AC was not working. It was very hot in the room. We were told maintenance would fix it when they came in. We were told it was fixed. It was not. Let them 2nd time. The maintenance lady (not very friendly) said about main switch was turned off and she switched it back on. It was not fixed. To make the long story short. We were offered to move to another room on our last day. We refused. That was crazy. They finally fixed on our last day. There is absolutely no follow-up and mind you I do speak mandarin. They put us upstairs that we (2 seniors) had to climb up and down slippery wood stairs (they have a warning note on the wall in Chinese only. Their washer/dryer combo - we didn’t know we had to wait for it to cool off before we could open its door. A simple instruction on the wall in both Chinese and English would have helped. This is by far a hotel that I will not return and definitely NOT recommend. Lack of customer services is bad for hotel business.

We had a fantastic stay! The location is excellent, right next to the Drum Tower. We were delighted to discover that our room even had a partial view of it! The room was beautiful, spotlessly clean and tastefully decorated, with daily housekeeping. The free self-service laundry facilities were also very convenient. Breakfast was delicious, and we particularly appreciated that knives and forks were available. This made things much easier for my elderly mother, who cannot use chopsticks. The staff were incredibly kind, welcoming and helpful throughout our stay. If I return to Xi’an, I will definitely stay here again, and I will happily recommend this hotel to friends and family!

The room was okay, but the staff gave off a sluggish, exhausted vibe. When I asked for housekeeping, they forgot about it, though once I called again, the cleaning lady arrived very quickly. The absolute worst part, however, was the breakfast. Seriously, it was way too vegetarian—strictly all-veg! A little past 8 AM, and they were too stingy to refill anything, bringing things out in tiny portions. There was no yogurt, and not a single speck of meat the whole time. It didn't even have to be beef; they could've just fried up some sausages or bacon. By 8-something, the dishes were gone, there was no soy milk, no regular milk, and no bread—we actually had to ask for them. It was ridiculous. Oh, wait, I take that back—the steamed bun actually had meat in it.

The hotel is conveniently located about 6 minutes walk from Metro station. Also it is surrounded by different tourist attractions including a walking street about 100meters away and loads of restaurants and fooddrink shops, also there's a number of shopping malls nearby! The room was very good size and the air conditioned. Staff are very friendly and try to accommodate all guest needs, excellent customer service provided by front desk! There's also a very clean and professional massage place in the building separate from the hotel! Breakfast buffet is very good and variety of food is very good from boiled eggs and milk and soya milk to freshly prepared noodles and fried eggs and bao and dumplings to different salads and fried noodles all are served. Highly recommend it to everyone who is going to the beautiful city of Xian.

The location of Manxyn Bell Tower is fantastic—just a 5-minute walk to the Bell Tower, offering a quiet retreat in the bustling city center. It's only 3 to 5 minutes away from both the Bell Tower and Beidajie subway stations, making transportation to major attractions extremely convenient. The complimentary airport pickup provided by the hotel is a very thoughtful touch. The front desk staff are all warm and welcoming, and the breakfast has all the essentials, including local Xi'an specialty noodles. Choosing Manxyn was definitely the right decision for our trip to Xi'an!

First of all, I must say this was an exceptionally satisfying stay. Traveling alone to Xi'an with a three-year-old toddler, the overall experience at this hotel really elevated my impression of the entire city. The hotel is located in a quiet spot amidst the hustle and bustle, blending ancient cultural vibes with modern technology quite seamlessly. What impressed me the most wasn't the hardware facilities, but the service throughout—from the lobby and guest rooms to the restaurant. Since it happened to rain and turn cold, my child caught a cold and ran a fever. The front desk inquired via WeChat and proactively offered medication. The cleaning lady in the restaurant also warmly reminded us of what foods the sick child should avoid. When we got back from the Terracotta Army and the child fell asleep in my arms, a lobby staff member helped me with my belongings and accompanied me to the room. Because my hands were full and it was hard to get the room card, a housekeeping room attendant proactively opened the door, turned down the duvet, and arranged the pillows. Because the child was sick and our itinerary changed, requiring a late check-out, the front desk team actively accommodated and cooperated with our needs. All these thoughtful details made me feel the warmth of this city and the heartfelt, genuine hospitality of the hotel staff. If I visit Xi'an again, I will definitely stay here without a second thought. Giving this a five-star review! I was in such a rush when leaving that I didn't take any hotel photos, but I'm attaching a snapshot of my baby playing in the lobby instead. Thank you once again to all the hotel staff for their kind assistance.