5-Star Hotels in Jilin, China

Our family came to Changbai Mountain to escape the summer heat during the summer vacation and stayed in a two-bedroom suite at Jinhua. The layout is very well-designed, with a separate living room and bedrooms. The resort has complete facilities for dining, entertainment, and shopping. Unfortunately, it rained continuously during our stay, so we couldn't use some of the facilities. A special shout-out to our butler, Haha, who was incredibly attentive! Any issues we had were communicated and resolved promptly, and they kept us updated on the status of activities within the resort. Communication was effective throughout, messages were replied to very quickly, and they even kindly reminded us about precautions for traveling in the mountains during the rain. The bedding in the room was dry and comfortable, and all facilities were well-maintained.

The apartment is exactly as shown in the pictures, very clean and cozy, ensuring a great night's sleep. Communication was prompt and helpful, and it offers excellent value for money, making it a great choice for accommodation. It's also very convenient for visiting Changbai Mountain. The hotel even includes a complimentary hot spring experience. The hotel's surroundings are fantastic, with a wooden boardwalk leading into the forest. Special shout-out to Front Office Manager Zhang Yongping, who was incredibly welcoming and immediately sent over important information!

Right from the start, the service at this hotel felt uncomfortable. When checking in at the front desk, the staff member took my ID, then turned around to chat with a colleague, leaving me waiting. I had to ask twice before he finally said they were done chatting and proceeded with my check-in. The male front desk staff was full of arrogance! Sure enough, upon entering the room, a slipper left by the previous guest was prominently displayed on the floor! Dust and paper scraps were clearly visible in the corners. It was unbearable, so I requested a re-cleaning. Throughout it all, the hotel offered no apology whatsoever. For 2000 a night, it was a truly miserable stay!

Five-star review! Jianshuihe Hot Spring Hotel is absolutely worth staying at. The hot spring water quality is excellent, and the rooms are clean and spacious. The private hot spring design is a huge plus. The service is warm and attentive, and the breakfast is abundant. Right outside, you'll find the beautiful '美人松' (a type of pine tree, likely a local landmark), and transportation to all the Changbai Mountain attractions is convenient. Soaking in the hot springs after hiking is incredibly relaxing – it's definitely my top choice for accommodation, highly recommended!

I arrived by train on the 13th, and it was pouring rain on the way to the hotel, getting even heavier by the time I pulled in. The front desk handed me the room cards. When I asked for directions to the villa area, they told me to ask a staff member at the entrance. But it was chaos out there, with the heavy rain, numerous tourists, and hotel staff all mixed together. I immediately WeChat messaged the concierge. She offered to send a staff member to guide us. I said it was too messy right then and asked for the villa address so I could drive myself, also asking if there was a reception at the villa area. She confirmed there was a reception on the first floor. When we found our villa, there was no attendant on the first floor. Since I was on the second floor, I had to carry my own luggage up. I contacted the concierge again, and she replied, 'We just don't have attendants on the first floor here!' I reminded her that she had told me there would be one, which was why I came. Eventually, she sent a bellhop to help me with the bags. The bedding was only for two people; nothing was prepared for the child. So, I had to bother the hotel again to send another set of bedding. The blanket and pillow they brought were wet and covered in mud. I took photos and sent them to the concierge, who replied that it was because of the rain and their staff were all wet. The soundproofing in the villa rooms was terrible; I could hear the neighbors chatting all night. The next day, we moved to the apartment area, and still, there was no bedding for the child. When I asked the concierge, she said, 'All the rooms are full now, so we really don't have any more bedding. If we did, I would definitely give it to you.' I was stunned and asked how my child was supposed to sleep. She then offered two duvet covers and suggested turning up the heating. She insisted there was absolutely nothing else. Out of options, I contacted Ctrip to explain the situation. Ctrip then contacted the hotel, and soon after, the concierge called, saying she had found a blanket from another hotel and that I should just contact her directly for anything in the future. I can't imagine if Ctrip hadn't intervened, would the hotel have just not provided a blanket? The service quality was really subpar. We had to ask about the hotel's restaurant locations ourselves; no one told us during check-in. On the first day, I asked the concierge about dining options, and she recommended a 'iron pot stew' place that was a 5-minute drive away. It wasn't far, but the road had no streetlights and was pitch black. Later, I discovered there was a commercial street right next to the main hotel building with another 'iron pot stew' place and barbecue. Turns out the hotel must have some connection to that first 'iron pot stew' restaurant!

Facilities: It's an old hotel with outdated facilities. They even used grout to patch gaps in the elevator, which looked really bad. The toilet paper holder in the room was loose and wobbly. Hygiene: The hygiene was maintained quite well. Service: The welcome snacks and drinks included with the booking weren't delivered to the room. I had to call and ask for them two or three hours later, which was a minus. Food: The Chinese food was disappointing. The daily soup was bland and watery – can you believe a 68-yuan soup only had one piece of pork rib? Just one, that's pretty wild. Breakfast was decent, nothing special, nothing bad.

The Park Hyatt Changbaishan offers an absolutely amazing resort experience 🌿. The hotel is nestled deep within the resort area, providing excellent privacy. Its overall style is a understated yet elegant New Chinese design, creating a wonderful ambiance. The room was incredibly spacious, the bedding comfortable, and the balcony offered distant views of the mountains and forests. I absolutely loved the room's aesthetic. The breakfast selection was rich and high-quality, featuring both Western and Chinese options. The staff were warm and polite, check-in was efficient, and they were responsive without being overly enthusiastic. Getting around the resort area was convenient, and the environment was quiet and serene, perfectly embodying a relaxing vacation vibe. It's definitely my top choice for a Changbaishan getaway, and I'm very satisfied overall. Highly recommend staying here!

This was by far the most satisfying hotel of our trip! First off, the service was exceptional. They reminded us in advance to book attraction tickets and the butler even arranged high-speed rail pick-up and drop-off. Since the attraction was closed on our first day, they even helped us snag tickets for the next day, which we greatly appreciated. Secondly, the perks for staying two nights were excellent. We enjoyed a leisurely stroll through the volcanic stone forest, dug up some ginseng, and then cooled off with spring water coffee and chilled watermelon at the ice spring. It was all very relaxing and pleasant. The off-road vehicle ride was a blast, though the cable car was just a standard ski resort one, nothing special. We finally made it up the mountain today and saw Tianchi Lake; the view was absolutely stunning. So happy! The hotel environment is lovely, complete with deer, bunnies, and alpacas. The volcanic hot springs really made my skin feel smooth afterwards, and I even felt my shoulder pain ease up quite a bit. Such great value!

The location is central, but using the back entrance makes everything easily accessible, and it's not right on the food street, so it feels very quiet. Taking the back exit near the lollipops in the hotel lobby, and then the path in front of the big lawn, is even closer and more convenient. The overall service was excellent; every guest gets a hotel assistant. Our assistant, 7-Up, sent messages beforehand with reminders, weather forecasts, and patiently answered all our questions. We booked a deluxe twin room and got one with a mountain view. From the room, you could see the lawn, cable car, etc., offering great views. Food: Breakfast was a standard hotel buffet. The dinner buffet had grilled skewers, hot pots, and other decent options. Resort-wide benefits: They included access to the slide, cable car, water park, hot springs, and more. Everything was great, except for the long wait times for the slide. The hotel facilities are quite old, but they are clean, which is a plus. Overall, it was a good experience.

The hotel boasts an excellent location, directly across the river from the famous Floating Market and adjacent to People's Park. The lobby is grand, and you need to swipe your room card to access the guest floors. The breakfast restaurant on the 24th floor offers a wide variety of options, with fresh sushi and omelets made to order. They even have original and red date/longan flavored soy milk. Enjoying breakfast while admiring the cityscape of Yanji feels fantastic! 👍 The hotel owner is Korean, so there are many Korean tour groups – about six large groups during my stay. The room amenities are well thought out: the curtains automatically close when you leave and the power turns off, which helps maintain the room temperature. The toilet only flushes *after* you stand up. Why do I specifically mention this? Because on my road trips along the 331 highway in Northeast China last year and this year, some hotels had toilets that flushed when you sat down and again when you stood up, which felt unhygienic and wasteful. This hotel's equipment is properly adjusted from the start. The faucets are also extended; if you've done renovations, you'd know these extended spouts are specially chosen. The benefit is that when washing hands or clothes, the spout is centered in the sink, so you don't have to bend over awkwardly. The mattress is also comfortable; I didn't check the brand, but a mattress that feels this good would cost around 10,000 RMB for home use. The tatami mat is particularly noteworthy – perfectly fine for one person to sleep on. The entire room is simply and comfortably decorated. My two-day stay was pleasant and relaxing. When I checked out, the hotel manager even gave me a small gift. If the hotel wants to improve further, I think the quality of your bath products could be upgraded. The black packaging looks a bit low-end, and I preferred to use my own products because yours weren't appealing. Exiting the hotel, turn left and walk uphill for about 5 minutes, and you'll reach the North Gate of People's Park. The hotel's first-floor restaurant, Ban Dao Xue Niu (Peninsula Snow Beef), is worth trying, and you get a 10% discount with your room card.