Hyatt Regency Changchun

This was my second stay at Hyatt Regency Changchun, which I rebooked in a heartbeat. The room, staff, cleanliness, location were all excellent. Both times I stayed, my room was quiet and had a very nice view of the city. The butler Hero was helpful and proactive without being intrusive. He offered handy info about the hotel and tips on food and places to go within specified distances from the hotel. The fitness center was great too. The hotel is next to a metro station, opposite an upscale mall, walkable to Guilin Rd with tons of food and generally near enough to places while still tranquil.

Very nice and clean hotel with great staff who welcomed us warmly, delicious breakfast and perfect views on the tall buildingsfrom our window 😊 the location is also perfect. We will visit definitely again!

We stayed here a few nights on our way back from a ski trip in Songhua Lake Resort. The hotel is nice and clean, located just next to a metro station. The playground in the breakfast area was very handy with young kids.

My wife and I enjoyed staying in this hotel very much. Room is spacious, modern, clean and nicely equipped. MTR is just at the hotel doorway which makes in town travel extremely convenient. Breakfast food is plentiful. Staff are friendly, polite and forthcoming. Special thanks is given to Erik, the hotel’s room director. Despite his busy schedule, he always spares time to stay in the reception area to meet hotel guests. He is very helpful and resourceful, always stand ready to offer help and even travel advice. We told him our room was a bit hot due to the heated air conditioning and before long, he solved our problem by arranging one of our small windows to open for fresh air. We said we would take high speed train to leave the city at 2:30pm 2 days after and he immediately offered to extend our checkout time to 1pm. He also advised us to take MTR to go to the high speed train station instead of taking a taxi. We took his advice when checked out and the trip really turned out to be more convenient and faster.

There are couple of things that I love about this hotel and some things that they can be improve. 1. Hotel is nice, bed is comfy as expected 2 . Very near to the mall, where there are tons of delicious food/ restaurants there 3. There is subway just beside the hotel which is very convenient if you choose to take subway 4. Breakfast is varies from Chinese to western which is great. I usually have omelette, toasted bread, coffee and juices. We had issue with the air purifier, and asked for someone to fix it then seems it couldn’t be fixed, then they keep coming back coz after 5 mins of use it’s broken again. We asked to change to another one, at first they keep saying that no way that it’s broken, but it is broken. Finally they changed, but they wasted our time, we wanted to sleep early instead having them in the room with us. This kind service should be improved. They should just take it away and fixed it somewhere else and not to disturb guests.

Great service at front desk. Special thanks to James and another 2 ladies who attended to me. It is a pity that I did not note down their names. And also a big thank you to the staff on duty at the gym/pool, her name is Ms Jiang, who helped picked up my mobile phone which I have misplaced. She kept it for me until I returned to search for it.