5-Star Hotels in Hebei, China

It was already noon when we arrived, and the front desk kindly allowed us to check in early. They also prepared the extra bed rail and mineral water we requested. The chaise lounge in the room was incredibly useful for me; my child could play, sleep, and watch TV on it easily. 🍚 Breakfast: For children over 1.2m, there's an extra charge of 40 yuan. The variety was decent, mostly cold cuts or processed sausages for meat, with plenty of carbs, vegetables, and fruits. They also offered a savory milk tea, which was quite good. 🛝 The hotel has a small game room with a mini slide and trampoline, suitable for toddlers. It's a nice touch. 🏊 The pool costs 10 yuan per person for guests, and it's also open to the public. We participated in a promotional event that waived the fee. The changing rooms were clean. The pool isn't huge but sufficient, and there's a small mushroom pool with a higher temperature than the main pool, which was great. My little one had a lot of fun, and you can see the mountains and cable car from outside the pool area, offering nice views. Areas for improvement: We stayed on the 3rd floor. There might have been an odor from the sink, and the bathroom didn't have an exhaust fan, so the air felt stuffy. We kept the windows and doors open, but thankfully, there were no mosquitoes. Overall, I feel we chose the right hotel. After looking around, it seems much better than the Crowne Plaza.

Staying at the Ximei Wuzhou Hotel in Shijiazhuang was an absolutely fantastic experience. The lobby is grand and stylish, and the room has excellent natural light with expansive views from the floor-to-ceiling windows. The bathroom has a separate wet and dry area, and the toiletries are of good quality. We even received complimentary welcome fruit and yogurt upon check-in. A major highlight is the 27th-floor infinity-edge constant temperature pool; the water is crystal clear, and the ambiance is incredible. The gym is well-equipped. The breakfast offers a wide selection of both Chinese and Western dishes, including local specialties. The service is thoughtful and meticulous, with turn-down service offered in the evenings. The surrounding area has plenty of dining, entertainment, and shopping options. Plus, there's free indoor parking. It's perfectly suited whether you're traveling or just need a temporary stay. Highly recommended!

My recent stay at Aranya The Horizon Hotel was thoroughly satisfying and easily deserves a five-star recommendation. Located in Phase 10 of Aranya near the North 1 Gate, the hotel is set slightly away from the bustling main street, offering a wonderfully quiet and resort-like atmosphere. They provide a 24-hour shuttle service—just coordinate with your butler in advance, and getting to either the North or South Coast is a breeze. The hotel features a stylish industrial design, with a sophisticated black and gray color palette that makes for fantastic photos. Rooms start at a generous 40 square meters, and thoughtful touches like smart curtains and Bluetooth speakers really add to the experience. The service was the absolute highlight of my stay. The butler service was prompt, attentive yet unobtrusive, and the shuttle was always arranged on time. I will definitely choose to stay here again next time I visit Aranya, and I highly recommend it to anyone who appreciates peace and quiet, great design, and top-notch service.

Compared to the bustling Thaiwoo Ski Resort, I much preferred the tranquility of Genting Secret Garden Hotel. The design aesthetic was dark and minimalist, with a subtle Jurlique fragrance lingering in the air. Opening the curtains, I could gaze out at the distant Yushiliang Peak. I was so glad I arrived a few days before the Spartan race, allowing me to quietly soak in the beauty of the place. It was only a 500-meter walk to the main race venue, and after finishing, it was a quick 5-minute stroll back to the hotel for a hot shower! I'd definitely come back here for skiing in winter. The only downside was the lack of air conditioning in summer, which my husband complained about for all four nights. I'd suggest the hotel install AC units in the rooms for the summer months! Minor incident: After checking out, we had already driven to Zhangbei Grassland when my husband realized he'd left his headphones at the hotel. We called the hotel, hoping for the best. The lovely lady from the reservations department contacted housekeeping to search for the lost headphones and immediately arranged for them to be sent via SF Express. Five-star service, truly!!!

The room was spacious with a sea view, and both the front desk and room service staff were excellent. The hotel's biggest highlight is the direct access to the beach from the garden, which is incredibly convenient. The facilities are comprehensive, including children's play areas, and we even saw a wedding taking place on the lawn during our stay. The breakfast had a good variety, though nothing particularly outstanding. Overall, it was a very pleasant stay, and I would definitely consider returning.

## Facilities: I stayed in the North Wing, and the room was spacious and didn't feel cramped at all. All the amenities were new, and the user experience was great. ## Hygiene: The room was clean and fresh, and the hotel's public areas were also very well-maintained. Even though it's the off-season right now, housekeeping still cleans daily. You can tell the hotel is getting ready for the upcoming snow season in an organized manner. ## Environment: The overall environment is pleasant. The cable car is affordable, and a stroll at the top of the mountain to enjoy the autumn scenery is truly unique. ## Service: The staff at the front desk, restaurant, and housekeeping were all attentive and provided thoughtful responses.

I usually stay at one of two hotels when I'm on business in Cangzhou: the Golden Lion Hotel or the Arcadia. The front desk staff, especially Li Huize, provided excellent and thoughtful service, even preparing welcome gifts and drinks. First, about the room: it was clean, but the facilities were outdated. There wasn't even a USB port in the room, which I suggest the hotel updates. Next, the service: there was no doorman at the entrance to open the car door or help with luggage upon arrival. The service felt impersonal. This is definitely something the hotel should learn from the Golden Lion Hotel, where the service is much more welcoming and enthusiastic. Furthermore, the hotel's room service staff were not very warm; they seemed rather aloof. And the hallway had a pervasive musty smell. Finally, the hotel breakfast: the variety was not as good as the Golden Lion. The ham sausages were not pure meat, but starchy, and the bacon also looked pale and not like pure meat. There were no desserts, and the lamb intestine soup wasn't freshly prepared. When I called for ice to my room, it was brought in a large ramen-style bowl, not an ice bucket. This really felt out of place for a five-star hotel.

I stayed at the Intercontinental for a few days while visiting Shijiazhuang. I have to say, the facilities are a bit old, and maintenance is just so-so. The bedside phone in the room had some issues, occasionally not connecting when trying to dial out. I stayed for two nights and didn't use the bathing facilities, so I can't comment on those. Let's talk mainly about the service. For a five-star hotel, service can compensate for aging facilities. Unfortunately, the Intercontinental's service was not great. As I was driving, the doorman at the hotel entrance wasn't very proactive. It took them a while to even help open the car door after looking at me. Once I parked and walked towards the entrance with my luggage, the doorman still made no move to assist. I observed the doormen whenever I entered and exited the hotel, and indeed, their service wasn't proactive enough. The front desk staff, however, had no issues. They were responsive, provided good service, and clearly explained everything. For the restaurant, I didn't book breakfast. Ctrip offered a complimentary voucher for consecutive stays, which my child mostly used, so I'm not sure about the variety of items. The restaurant staff were very enthusiastic. The lobby was quite disappointing. I had an item delivered to the hotel from JD.com, and when I returned, I asked a lobby staff member about my package. The lobby staff was leaning against the front desk counter, engrossed in their phone. When I asked my question, they simply gestured towards the front desk with their hand still holding the phone, implying I should ask the front desk staff. I've basically never encountered such service. I don't need overly enthusiastic service, but when a guest asks a question, one should at least have a proper attitude. This left a very bad impression. Other points: The hotel parking lot generally has enough spaces, though it gets a bit crowded at night. The hotel has about 10 charging piles, but they are all 7kW slow chargers, and the price isn't cheap, around 2 yuan. This isn't very friendly for electric vehicles. There are many fast-charging options nearby which can compensate. It's very close to Wanda Plaza, making dining and shopping convenient. Next to the hotel is Locomotive Street, which can be a bit noisy at night, but it's very convenient for finding food. The guest rooms offer traditional hotel services; the minibar is not free, but there's complimentary bottled water in the elevator lobby, which is very helpful for families traveling. That's all I have to say. I hope they improve their service. With the development of Shijiazhuang, many new hotels are opening. If they don't improve, this prime location and the Intercontinental brand will be wasted.

The environment and facilities meet traditional five-star standards, which was as expected. However, the overall service level falls far short of a five-star rating. There was no security guard at the hotel entrance, and no bellhop to assist when we arrived. My wife was left alone with our older child and carrying the baby while I went to park the car. When I checked in at the lobby, perhaps because I was wearing a T-shirt and shorts, a staff member eyed me suspiciously from head to toe before asking, ”Are you checking in?” In the morning, our eldest didn't want to get up, so I wanted to pack some food for her, but we were only given two breakfast vouchers. I happened to be on the first floor and asked the front desk if I needed to pay extra if I wanted to pack an additional breakfast. A young woman stammered, unsure how to respond, and then asked a female colleague next to her, who had been looking down the entire time. This woman, without even lifting her head, said impatiently, ”Just ask them in the restaurant.” A hotel staff member who lacks basic respect, etiquette, and polite language. I hope the hotel can genuinely focus on serving its guests and achieve a five-star standard in both hardware and software.

This is our go-to hotel every year. It's really easy to find, and this year we happened to check in right on my child's birthday! The hotel even gave us a birthday cake. The buffet downstairs is also very rich and varied! We'll definitely be back again next year!