Hotel near Galleria,Houston16% of visitors choose this area
GGuest User2024.12.31
The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
Hotel near Texas Medical Center,Houston24% of visitors choose this area
郭郭2019.06.26
The hotel's literary atmosphere is very strong! The tables in the hall are big drums, free coffee and sweets in the morning and afternoon, and the front desk and foyer are good. What I want to say is that the customer service service has not been called for fifteen minutes. Later, I can't wait for their service and go to sleep. Hotel breakfast is not self-help, I also have a good point, can eat! The hotel bed is relatively small, the two adults with a child will be very crowded, the bed is also super soft, the children are lying down and pressing a pit, the waist is not good enough to pay attention. The location is superb, the art gallery is one minute opposite, and the natural science museum is worth three or five minutes. However, the Marriott Hotel in the Museum District where I stayed the night before was also very good. I went out to the subway. I didn't have to go up and down the underground passage. I went to the art gallery area three times and got off at the front of the hotel.
The room was spacious and the service attitude was good. Thank you for being helpful. The location was also very convenient. The customer service was very good every day. I would choose this place again when I come to Dallas.
It’s an old hotel with some tons of renewed. Is a good hotel. Stuff very friendly. The thing is my check in supposed to be at 4pm nas I get there 5pm and had to wait almost an hour to provide a room for me. It was PACK.
The Riverwalk Plaza is located near other bars and food places. It is great for families, in their lounge they have movies, chess and other family games. On the other side you will find the Gavel. Good bar and great atmosphere, did not try any food but their drinks were on point.
Extremely friendly service. Clean rooms. I was nervous about staying near a busy area, but it was pretty quiet. Super convenient to walk to and from rangers games. Pool was nice, and had a park area nearby to take my dog to potty. Hotel provided my dog a bag with bowls, tag, treats, and poop bags. Would love to stay here again!
Hotel near Texas Medical Center,Houston24% of visitors choose this area
GGuest User2023.11.08
This Westin is very cost-effective. Another Oak Westin in downtown Houston is $100 more expensive. It only costs 12 yuan to take an Uber from this hotel to the Garlley luxury store in the city center. It takes 3 minutes to walk to Rice University. I will continue to stay here next time I come to Houston. You can choose to have breakfast in the hotel lobby restaurant. There are set menu options for about 20 US dollars.
Overall, the hotel is quite good. The staff are very friendly, and there's also an outdoor swimming pool. The only catch is that overnight parking costs $25 and is located in the lot across the street from the hotel.
The service, the hotel room, the hotel staff, the hotel grounds, the food, the view was all spectacular! Everything was worth the price. Next time we will bring our own wine because of the price of alcohol is too much. We had breakfast included in our hotel bill and it was worth it. We, the two of us, had $40 credit to use for breakfast. We bought the Classic egg Benedict meal and it is so tasty! I would love to stay here again!!
We noticed on first morning after first nights stay on our credit card a charge for 253$, when I called the desk, I was treated as if I was lying, the clerk began asking if we had eaten steak and salmon, I said no we ate at Troys. We had two drinks at the bar, but we used our credit card, nothing charged to our room. She told me an investigation would be done.
Of course later she called back stating it was a server error.
I would never stay here again, customer service is poor, and quality improvement is needed.
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105 reviews
9.5/10
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8.7/10
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GGuest UserReturning to this awesome Hotel for a second time. It's walking distance to the Baseball stadium. They offer valet parking and everyone is always so nice. Love that you need to a key card to get in and use the elevator!! The rooms are so nice and kept fresh. Decor gives an away from home feeling but simple enough and to theme. We will of course be returning in the future.
GGuest UserThe hotel is in a good location, very close to the mall. Parking is not free, and you have to pay every day. The facilities are old, and the ice machines on each floor are broken. The breakfast is OK.
GGuest UserMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
GGuest UserThe room was very nice and updated. Location was excellent and within walking distance to the Kid Rock concert. It was on the waterway, so it made the walk enjoyable....close to restaurants too. Parking at the guest garage was affordable at $17 for 24 hours. Hotel staff was very friendly.
GguitaristEverything was decent: the bed, bathroom facilities, and breakfast. It's about a 10-minute walk from the train station, which is directly connected to the airport. For 15,000 yen a night, I'd say it's good value. It's not the hotel's fault, but the surrounding area isn't very safe, so I recommend avoiding going out at night.
AAnonymous UserThe decoration of the hotel is very artistic and artistic, the room facilities are average, the comfort level is average, and the air conditioner is very noisy. The breakfast is pretty good, there are many varieties, parking is free, and travel is convenient.
MMr. Paul YangGreat location, Uber rides to nearby eateries are under 10 yuan, and it's only about a dozen US dollars to Downtown. The room was good and very clean, but there was a slight musty smell, probably because the hotel is a bit old.
GGuest UserThe hotel was nice. The only complaint I have it that I had my Do Not Enter/ Do Not Disturb (not sure which it said) hanging on the door when I went to the store. They entered anyway! I had money left out on the counter and other valuables that I didn’t have put in the safe bc I didn’t have time to throw it in there. They shouldn’t have entered if I put the sign on the door that said don’t smh
GGuest UserThe experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
GGuest UserWhen visiting Dallas, I chose this Sheraton. The hotel is very good in all aspects, with warm service, rich and varied breakfast, complete facilities, and clean rooms. It would be perfect if the windows in the room could be cleaned. Living on the 36th floor, I originally had a good view of downtown, but it was a pity that the view was blurry because of the window.