Genting Grand Hotel

The location is excellent, right above the ski rental hall. The staff were incredibly friendly. A light in my room wasn't working, and I thought it was broken. The staff quickly arranged for maintenance, and the engineering department even came to explain that it was a spare light. The facilities are also very comprehensive. If I had to mention a downside, it would be that the hot water pressure is a bit low, but everything else was great. The lighting in the room is quite soft, not ideal for writing, but perfect for relaxing. Overall, highly recommended.

This hotel offers incredible value for money! We stayed for four days with our kids, and every day was a joy. The dining options were convenient, and the accommodations were very comfortable. We were satisfied with every aspect. We'll definitely be back next winter season. I love the Genting Grand Hotel. The staff at the Blue Lake Restaurant were exceptional, always smiling and ready to answer any questions. The front desk service was also great, resolving issues quickly. The cleaning staff were very diligent and polite. My only unpleasant experience, and why I can't give a perfect score, was at the ski resort's ticket exchange counter. The first time, I accidentally handed over my driver's license instead of the correct ID, and the staff member immediately looked annoyed and unhappy. Then, on the morning of January 20th, I went to exchange tickets again. I wasn't sure if I should use the same card or get a new one, so I simply asked. The woman at the first window suddenly started shouting, "I'll give you two new cards!" It startled me so much that I was speechless for a while. I've never experienced such service at a five-star hotel. After that, I discovered a lovely and kind young lady with a bob haircut at window 3, and I made sure to go to her every time. She always had a sweet smile and chatted with me a bit.