5-Star Hotels in Honolulu

This was my second stay there after a 8-year hiatus. Perhaps due to the influence of the SDGs, the amenities had been significantly reduced. There were only toothbrushes and mouthwash, and hand soap, shampoo, conditioner, and body soap were provided in the room. What's more, the mouthwash had its cap open before I even used it, so I was afraid to use it. For now, all the food, drinks, and souvenirs were very expensive at Aura prices... However, the kids had a great time, so I'd like to go again. 

First of all, the scenery is so perfect. The beach in front of the hotel is good, and the view from the pool is so beautiful. Maybe it was because the old resort was acquired from Ritz-Carlton, but I saw a lot of regrets. 1. Cleanliness - The grass and hair in the room towels came out and it was difficult to use, so the pool towels felt rather clean. 2. Toilet - The shower room is too narrow and attached to the toilet, so it is very inconvenient to go back and forth. I think it's probably an old room feature even if it's remodeled. 3. Friendly staff - I've been to Ritz-Carlton, another city, and it's the first time I've been to a place that's not as friendly as here. Maybe it's because it's Asian, but when you check in, you don't explain the facilities well, and you don't check the details before you ask for a receipt when you check out. At the beach house restaurant, it's called Walk-In Welcome, but there's no seat. It may not have been, but even if I came on time for the reservation, I was guided to the corner. (Even though it was the end of dinner time, it was a reservation seat and there was no other table) The natural scenery and lobby were good, but considering the price or the expectations for the Ritz-Carlton brand, the attitude and cleanliness of the staff are unfortunate.

Except that the price is a bit expensive, everything else is satisfactory! Since it is a timeshare vacation club hotel, the suites basically come with a kitchen and all Western cooking utensils, everything you need! There is also a washing machine and dryer. The seaside environment is beautiful, the climate is pleasant, and the scenery is everywhere. The hotel faces its own lagoon (lagoon), which is very comfortable for swimming, sunbathing, and snorkeling (the sea water is a bit cold now, so you need a little courage when you first go into the sea! It will be fine in a while!). The three outdoor swimming pools are suitable for children to the elderly to play and swim, and are equipped with hot water massage pools and saunas (dry steam, wet steam). In short, this hotel is very suitable for couples, couples, second and third generations to travel together! In addition, there is a difference between sea view rooms and mountain view rooms, but they can also be balanced by spending more time outdoors. It is recommended that friends who have been to Waikiki Beach in Honolulu give this place a try, you will definitely have a different feeling!

My stay didn't live up to expectations. When I went for breakfast in the morning, I was told it wasn't included, even though I'd specifically confirmed it was when booking. That immediately soured my mood. Thankfully, I contacted the platform's customer service, and they resolved it quickly and offered compensation. The hotel's incredible sea view made up for the shortcomings. I really hope the platform and the hotel, especially one with such a rich history, can avoid such communication errors in the future to ensure a truly excellent guest experience.