5-Star Hotels in Lisbon

The hygiene is good, and they offer valet parking. However, the suite wasn't much larger than a standard room. The location is excellent. There are complimentary snacks and drinks available at the front desk and in the hallways, and the in-room minibar is free, along with tasty chips and cookies. The free tour was also great. On the downside, there isn't enough storage space in the room, the soundproofing is average, and the air conditioning doesn't provide heat. Also, unrelated to the hotel, the Sichuan restaurant ”里斯本的老房子川菜” in Lisbon is truly terrible! Just for your information.

The room had a nice, relaxing atmosphere. I had requested a room with a bathtub, and had checked in advance which rooms had a bathtub, but unfortunately there were none available on the day, so I ended up with just a shower, which was disappointing. Other than that, it was very good.

The location is excellent, the reception, hygiene and services are all very good, except that the room is slightly small. It's very convenient to go out and walk around. There is French Veal downstairs, so it's best to make a reservation in advance. The dessert shop in the hotel is also delicious, not too sweet, and is worth a try. Breakfast is a la carte and very rich. Staying for two days can save a lot of money.

This is the second time I have stayed in this hotel. The time difference between the first time and the first time is quite long, because the time difference is only eight days. When I came back, the room was smaller and I had to stay on the 1st floor. The attitude was average and the sanitary products in the room were often forgotten to be updated. I stayed there for five days and had to ask every day if I had forgotten to change the sanitary equipment. Because I often forget to ask for a taxi before I leave, there is no helper to take my luggage to the taxi. I will not stay in this hotel again next time!

It was simply incredible! Best hotel and service ever. And I've traveled a lot. Thank you and keep up the excellent work.

Every aspect of our time was stellar at the palace! The extraordinary service began with Maria at the front desk and Luke helping us ladies get settled with all of our bags. Our rooms had views of the manicured gardens with mosaic walking paths. We opened our window for the cool breeze and was serenaded by a multitude of birdsong. Lunch was unique and flavorful at the Lake House. Dinner was in the bar lounge with the most decadent, flavorful brownie in the world! Morning breakfast in the parlor has so many delightful choices to fit the palates and dietary needs of any guest. Sarah provided a personal tour of the palace. She was full of historical facts and knowledge of the family dynasty. Sarah and other staff also excelled as a hosts and concierge. A shout out is deserved to all staff who worked tirelessly to make such a stay effortless by providing comfortable accomodations and pampers each guest.

We had a great stay at Sheraton Lisboa! The location is super convenient—just a short drive from the airport and within easy reach of Lisbon’s main attractions. The rooms are spacious, clean, and well-appointed, with large windows offering beautiful city views. The bed? Super comfy after a long day of exploring! Staff were friendly and helpful throughout our stay, and check-in/check-out was smooth and efficient. We also appreciated the variety at the breakfast buffet—fresh, delicious, and something for everyone. Special mention to the spa and gym facilities—they were top-notch. After a full day of sightseeing, it was a treat to unwind there. Only minor downside was that the decor is slightly dated in some areas, but overall, it’s well-maintained and has that classic Sheraton charm. Would definitely recommend it for a comfortable and relaxing stay in Lisbon

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

It was very nice. I stayed for two days to visit Cabo da Roca and stroll along the beach. Although it's a bit far from the city center, it's only a ten-minute taxi ride, so it's quite convenient. The hotel is small but beautiful, exquisite and compact, and even has electrically controlled curtains, which is quite rare.

The hotel is a convenient 10-minute walk from Avenida da Liberdade, but it's a bit far from the old town, so you'll need to take a bus or a taxi to get there. The room came with standard disposable slippers and even a capsule coffee machine. Overall, the facilities are quite good.