5-Star Hotels in Tulum

The best jungle hotel I've ever stayed in, none of them There are free bicycles, kayaks and cave explorations. There is a restaurant nearby to choose from and the price is slightly more expensive.

Hotel location in the hotel area of Tulum, there is a restaurant by the sea, you can have breakfast, lunch and dinner with the sea breeze, the hotel service is very good, the staff will speak fluent English, the communication is super smooth, including the front desk and restaurant waiter service attitude is very good, Of course, the service fee of 15% is mandatory for hotel consumption, all of which are included in the bill. The hotel communicates with customers with whatapp. Any time there is any problem, the hotel staff will reply as soon as possible. This is quite comfortable. The hotel is relatively small, the facilities are just like the general, but you can recommend staying and enjoying the holiday house by the sea. The hotel is very close to Ahu Hotel, 5 minutes by bicycle, you can see Tulum's famous Sculpture Mother Nature , There is also a Starbucks next to it.

已經離開Tulum將近一週了，在一週繁忙的工作中還能讓我時常回憶起來在Tulum Casa Malca酒店的點點滴滴。這是一次説走就走的旅行，沒有太多時間攻略酒店訊息。開始查了一些最貴的酒店、服務最全的酒店、評價最高的酒店等等，但是沒有任何一個酒店讓我很有感覺。突然在小紅書上看到Casa Malca酒店很少的帖子，看到Casa Malca的環境照片非常有博物館的感覺，而且海邊的佈置風格很有氣質，不是奢華且大眾的風格，而是小眾有調性，有一種逃離的感覺。直覺告訴我，就是這家了，我就非常快的定了Casa Malca三個晚上。 從繁忙的工作的城市飛到坎昆後，自己開車兩個小時到達Casa Malca的時候，有些精疲力盡了。能感覺自己還沒有從現實中逃脱出來的感覺，可能還是帶着serious face進入的酒店。當慢慢往酒店lobby進入的一路，很有神祕的感覺。當走到前台迎接我的是一張非常温暖和charming的笑容的前台小哥哥Yair（也非常帥氣），讓我頓時感覺到了温暖。 因為是特意過去給自己過生日，酒店還特意安排了升級房間和佈置了房間，這些都沒有預估到的驚喜，讓我一下子穿越到了幸福和快樂。 住在酒店的三天，我吃到了比全球各種酒店早餐都好吃的Egg White Omlette，非常乾淨健康和蔬菜種類極其豐富，還很美，到現在我很懷念。雖然我平時不吃pastry，但是餐廳的服務員給我送過來，我嚐了最愛的carrot cake，也非常好吃。泳池也非常有設計感。 這裏應該非常適合辦婚禮和party，有種完全屬於自己的感覺。 我必須要非常感謝非常細心服務和charming笑容的Yair，可以讓我的孤獨的生日trip如此温暖和快樂。這裏的工作人員讓我能感覺到是發自內心真正的笑容，而不是為了工作而工作的笑容，這兩者是完全不同的。在裝修設計都層出不窮的時代下，非常真誠非常有心的服務和笑容，會給整體的感受加上隱藏但非常重要的分數。

Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation. The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible. The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic. Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea. We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out. Would return for sure.

Absolutely loved the place. We left the resort one time the whole 5 days lol. Food was great ESPECIALLY room service. Only thing I didn’t like was the cold water in the pool. We couldn’t even enjoy the swim out pool because the water was freezing.

We had an overall wonderful experience for our 7 days spent at Hotelito Azul! We went with another couple and each stayed in the Oceanfront Suites (we were above them, they were ground level). The rooms were clean and spacious. Somewhat limited storage for clothes but we made the best of the shelving/hanging unit provided. The shower is a dream. The maid service cleaned our room daily and did a wonderful job! We loved the treats left on our pillows each day. AC was yours to control. One challenge we faced that would have a simple fix was the lack of rugs in the room. You’re walking through sand to get to your room and yes, there’s a bucket of water to rinse before entering however we were desperate for a small outdoor rug or just something at either the sides or foot of the bed to brush off sand before getting in bed. Interestingly, our friends downstairs had an awesome runner at the foot of their bed so maybe just consistency with that would make a huge difference! You wake to a cute basket with coffee each morning and they will refill your drinking water as much as you need it in the room. We can’t say enough good things about the staff. You communicate to them through What’sApp which offered quick responses to any questions or concerns or when ordering food/drink. Larissa, the concierge was WONDERFUL. She welcomed us every day and made us feel right at home and taken care of during our stay. She helped fill out trip with wonderful experiences whether it be tours, great local spots for food/drink or logistics. We rented scooters from the hotel the majority of our vacation days and it was well worth it. We did find the prices just across the street were cheaper however we liked the convenience of renting through the hotel. The food and drink at the hotel is all delicious, although we quickly learned that eating and drinking on the beach does get expensive, so we chose wisely when/how much we ate at the hotel. This just comes with the location. The physical location of the hotel is ideal because it isn’t too far down into the beach strip, which traffic became pretty bad the further you drove in. The aesthetic and details of the hotel are perfect for making you feel like you’re living in a whimsical jungle. FYI to all looking to stay on the beach in Tulum, during April-November or so, Tulum gets a massive amount of seaweed that makes it nearly impossible to swim in the ocean. The hotels, including Hotelito Azul, do their best to remove as much seaweed from the beach as possible, but man, is it an uphill battle. This limited our ability to sit out on the beach unfortunately, because the only relief from the heat was the outdoor shower. Which, again, is lovely, but not the ocean. Luckily, Tulum has so many other wonderful things to do that we did not feel this impacted our trip in any significant way. Those that travel during the better months have a lovely beachfront area to look forward to at Hotelito Azul. All in all, we loved our stay at this hotel and look forward to returning in the future! Thank you all!

Suitable for the whole family, the environment is very good, but it is highly recommended to come in the off-season. It is impossible to find a place on the beach during the peak season. The toilets are all very far away. The ”5 minute” car to and from the shuttle can't wait. It is all on your own and the parking lot is far from where you live. a la carte (non-buffet) dinner was not booked at all, stayed three nights without a day.

The all-encompassing deciding factor is the number of restaurants, but here, in addition to various restaurants in Mexico, Italy, sushi, France, teppanyaki, buffet style, there are ice creams and smoothies, cafes, etc. I like it every day! !! There are a few souvenir shops, they are very good! The good thing is the evening event, where the souvenir stall opens from the square on the spot. It is nice to see something other than the souvenir shop without going out. Most importantly, the tequila store and the artists attracted on the spot are great! The resort also holds many activities every day. I am looking forward to participating in cooking classes, sports, etc.!