4-Star Hotels in Tulum

The quality of the hotel is the best for the price. The location is a bit bad (there are usually hotels along the seaside in the hotel zone), but this one is in the middle of the city and you can't see the sea, but the facilities are so good that you'll be satisfied even if you can't see the sea. is. The price is cheaper than other hotels and the quality is good, so I can recommend it to others!

It was unfortunate that we had some trouble with the reservation, but the service they provided made up for it. When we were unable to make a reservation for one day, they upgraded us and made a reservation at another hotel in the chain. When there was a problem with our rental bike, they arranged for a new bike from another place. And Layla's hotel was wonderful, especially the view from the rooftop pool. If I had to point out one drawback, it would be that the room had a bit of a moldy smell, probably because it was by the pool. It didn't bother me after staying in the room for a while. The other facilities were great, and I would recommend this hotel if you're staying in the downtown Tulum area.

We spent several days here as a couple and absolutely loved it. The room was excellent — a lovely view over the pool and our own jacuzzi, which was a real highlight. Housekeeping came every morning and everything was always spotless. The pool is beautiful and there were almost no other guests, so it felt like we had the place to ourselves. Breakfast was outstanding and delicious, and the waiter who looked after us was wonderful. A special thank you to the lovely woman at reception — so friendly and helpful with everything we asked, and she arranged our airport transfer for us. Thank you so much. Everything was perfect. Highly recommended.

The hotel staff are very nice. The room is very big and has a high floor and is very clean! At the same time, free water is provided to guests. What can be improved is that the coffee table in the room is a big piece of wood, which is too heavy to move around. The design of the room and the hotel is not practical, but it is very beautiful😆.

When i made reservations trip.com charged while reservation. When i checked in they asked for credit card deposit and they blocked approximately 600 usd .After hours again they charged full payment which i was paid to Trip.com already .when i called them they told me they did the recieved payment from trip.com. So after some hour they called said sorry we did wrong while you check out we will return money. It is about 1 week i am still waiting money to be returned to my credit card which was charged without my permission.By the way they wasn’t blocked anount they just charged 3700$ .About the rooms i never suggested bungoliw tents.insects everywhere ….

We were very satisfied with our family stay at Holiday Inn Tulum. The pool-view room was a good base for our three nights in Tulum, and the hotel had the facilities our group needed during the trip. The stay fit our itinerary well and was a comfortable place to return to after exploring the area. Overall, a positive experience for a family visit to Tulum.

I stayed at Azulik Tulum in one of the smallest rooms, and I have mixed feelings — both admiration and realism. First, let’s be honest: Azulik is visually stunning. Architecturally, it’s a dream — truly built for aesthetics and Instagram. The design is beautiful, organic. From a visual and conceptual point of view, it’s easily 100/100. However, when it comes to comfort and practicality, it’s a very different story. Azulik is a pure jungle experience. That can be magical, but it also means: Very limited privacy A toilet behind a divider No hot water at night Minimal comfort overall I understand this is intentional and part of the concept, but when rooms can cost up to $2,000 per night, you naturally expect a balance between artistic experience and luxury comfort — especially at that price point.  The room itself was cute, but definitely not designed for longer stays. This is not a place you want to stay more than 1–2 nights max. After that, the lack of comfort becomes noticeable. Service was not good. I understand this is Mexico and things move differently, but for a hotel with such an international reputation, staff speaking English should be standard, especially since most guests are travelers from the other countries. The beach service closes early (around 4–5 PM), so the experience feels very limited. A few small but important details: The matches in the room were extremely horrible to light, which becomes frustrating when candles are the main source of light, and I love candles idea but if you are reader this hotel not for you! Cleaning could be better.  Hot water should really be available 24/7 at this level. Overall, Azulik is an artistic, aesthetic, and spiritual concept, not a comfort-driven luxury hotel. If you come knowing that — and stay one or two nights only — it can be a beautiful experience. I think its important to remind guest on checking in what are they signing for, coz people don't like to read descriptions and coming for views then being disappointed. Come for the vibe, architecture, and photos. Don’t come expecting classic luxury or comfort. Beautiful idea, powerful concept — but it could truly shine even more with better service, basic comfort, and attention to detail. And I`m not asking a lot here.

I started out in my younger days staying at 3 star hotels working myself up to 5 star hotels these days. On this recent weekend trip i held back on my post xmas spending and got a great deal at Kore so I took a chance on it despite all the negative reviews. I think the 1 out 5 star ratings are ridiculously unfair. Rooms were big, clean, and comfy. Location was decent and had great views of the sea. I only had breakfast as I like to get out and explore, so I couldn't tell you much about the quality of food. The waiters were good, as soon as I sat down, my coffee was poured. After they recognized I tip, I never had to wait in line to get my omelets...lol. best part was the service from the front desk concierge (the Mexican soap opera looking guy) Victor. Dude was always so nice and helpful. Upon checkout, I had a late flight out, he knew that I love bike riding, so he let me keep my bracelet to have access until my shuttle arrived. I did not experience most of the issues on these reviews. English speaking staff was a challenge, but i found that was an issue everwhere I was in Tulum. Overall, if you were to go by the strict AAA guidelines, this hotel would probably recieve a 3-3.5 rating and closer to a 4 by the generous booking sites. This was no Hyatt, but a good value. Dont let those 1 star ratings discourage you. My rating does not include the quality of food...

The price is a bit expensive. Good location. It's convenient for eating and shopping around. The room is big. Night life is abundant. It's also very convenient to get to the station. I will choose to stay here again when I go to Cancun in the future.

Estamos extremamente surpresos com Ana y Jose! Que hotel incrível! Instalações limpas e novas, chuveiro e cama perfeitos, WIFI rápido e com um staff gentil e educado. Fomos de lua de mel e fomos extremamente bem tratados. Café da manha delicioso!