5-Star Hotels in Mexico City

The Hotel looked fantastic, very modern and luxury looking but the experience is lacking. We came for a one night only after staying at the Ritz for a week and the difference is colossal. For one , at the Alexander there was a constant noise through the night and early morning, cleaning staff didn’t bother to return our greeting, the management messed up our order for food in the morning- which wasn’t really good anyway. We will not be returning there unless the changes reflect the status they advertise.

Exceptional experience ! Ultimate Ritz Carlton experience, would highly recommend if you travel to Mexico City! Definitely get one of the best view in Mexico City from your room , it truly exceed my expectation of a Ritz Carlton hotel. Extremely good service and always address you by your name. We encounter some problems within the room in the beginning, however the front office manager solve it very quickly which is excellent. We have stayed in the hotel for 2 nights and will definitely come back if we visit Mexico City again. Became a fan of Ritz Carlton now

The room is clean and tidy. The hotel is in a good location. You can see a beautiful city view from the window. The breakfast has a wide variety and tastes good. The service is in place and it deserves a five-star rating!

As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous. We were upgraded to kingbed room. Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered. This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.

Full marks for breakfast Full marks for service and staff quality Full marks for environment Full marks for location, no need to go out, you can eat in the mall, change money, supermarket, etc. through the internal passage of the hotel. Poor water quality of the swimming pool is the only drawback

Facilities: The hotel is fully equipped! Gym, restaurant are available! Hygiene: The hotel is clean and tidy! Environment: The hotel has an elegant environment, complete surrounding facilities, and convenient transportation! Service: Hotel service is warm and thoughtful! Overall very satisfied! Will continue to consider staying!

The bed was very comfortable, the room was spacious, the breakfast was exquisite, the dishes were rich, the disadvantage was that it was too far from the airport and it took an hour.

I love this hotel, which was renovated into a modern style in an old building in the old city. The location is very good, a five-minute walk from the old city square and close to the Art Palace. Not far downstairs is the commercial street, where you can find great restaurants and food stalls. The front desk staff are very friendly and enthusiastic to provide information. The hygiene and service are good. Cleaning every day. Most importantly, I like the old building in the city center. It is very cool after the renovation. The interior decoration is modern and it feels safer. The canopy of the corridor will open and brighten during the day. The cool and gorgeous glass floor tiles are not smooth to drag the suitcase, but it is harmless. The only thing that needs to be improved is that the central air-conditioning power is not enough for heating. Mexico City is relatively cold at a high altitude. It can't be heated up for several hours after returning to the room.

The apartment is located in a high-end community and is very safe and reliable. The room is large and comfortable, with a strong sense of art, which is my favorite type. If you want to stay in a hotel, you should pay attention to it. It is an apartment room and there are no supporting facilities. But there is everything when you go out, and there are many restaurants.

A great location with a very impressive lobby and facade. The room was nice although a bit small. Whilst the staff were mainly great, we were disappointed on a couple of occasions. Firstly, they took away our bath towels without replacing them. When we called down asking for towels they said they would send someone straight away however we never received them and had to dry ourselves with our robes. Secondly, we had to leave at 7am and asked if we could have something to eat a bit earlier. They were unwilling to organise anything. Every other hotel we have stayed at would organise a brekkie box if you’re unable to make breakfast time, given this was a part of our stay and therefore a service we had paid for.