5-Star Hotels in Florence

⭐️⭐️⭐️⭐️⭐️ The service at The St. Regis Florence was exceptional. After my departure, I discovered I had left some items in my room. The hotel team promptly responded and efficiently coordinated the delivery of my belongings to my next hotel. Their professionalism, responsiveness, and attention to detail exemplify the true St. Regis standard. I am deeply appreciative of their excellent support and highly recommend staying here.

The room is small. Although there is a window, it is closed because it is a bit noisy facing the street. The room is stuffy and obviously much more humid than hotels in Milan and Rome. When checking in, they offered a welcome drink but it was charged. It was a bit strange to wait for a long time in the lounge. The overall hygiene is OK. The biggest feeling is that it is small, stuffy and humid.

The service is perfect, the hardware is perfect, and the restaurant tastes good. The basic room type is spacious enough. However, the basic room type is not in the main building, but in another building, which has a seafood restaurant and a separate breakfast room. Of course, if you want to go to the main building for breakfast and dinner, it is no problem. It takes 5 minutes to walk to the main building. If you are too lazy to walk, you can take an electric car.

The location is very good, you can walk to the Uffizi, the Cathedral of Flowers, etc., very convenient. Because the hotel is located in the old city, the house is relatively old, but overall the experience is good.

This is the best hotel we stayed in Italy, with amazing attention to details, including room facilities where you will be amazed by the set up of the bathtub, the concierge, Cosmo, who can book you any restaurant in the city and grant you VIP treatment in The Mall Firenza, the doorman’s hospitality is also amazing, plus it is in the center of of city where all the hot spots are in walking distance. We will definitely come back!

First, the advantages: 1. Good location, convenient for travel; 2. Rooms are reasonably spacious and clean; 3. Good front desk service. Second, the disadvantages: 1. Not good value for money. I stayed at around 6000 RMB per night, similar to the Four Seasons I stayed at later, but the two hotels are completely different. From the lobby to the rooms, the breakfast quality, and the service, I personally think it's worth at most half the price. 2. The kettle in the room was 100 degrees Celsius outside after boiling water, with no indication of this, resulting in burns. I contacted Ctrip, and after their representative communicated with the hotel, they said this is common in Europe (utterly speechless… picture attached to show the size of the kettle and the ”groping hand”). 3. The hotel provided various consultation services, but then charged a 100 Euro service fee, euphemistically called a ”tip.” As a five-star hotel charging around 6000 RMB per night, providing some services is reasonable. If it's a paid service, it should be stated beforehand; otherwise, there will be unpleasantness at checkout. I will not stay at this hotel again. With this budget, I'd stay at the Four Seasons!

Location is excellent middle of everything and walking distance to all attractions and museums. Hotel staff are extremely polite nice and helpful as well. We were disappointed with bed sheet last day they put it was yellowish color even though it is the color of the sheet it gives you old and not clean feeling after get used to pure white linensi almost in all hotels. Also we have give the car to valet but it seems they have put 140 km on it. It is a rental car so not big issue but it doesn’t feel good as well.

It's really good, the location is good, close to the train station, the restaurant is beautiful and comfortable, and the service is first class. If you have the opportunity to go to Florence again, you will stay with your wife.

The hotel design is very traditional and beautiful. Room is very clean and very comfortable with design ! Breakfast was superb in terms of Europe standard. Staffs are super friendly and helpful during the stay and we hope we will stay at this hotel soon.

I booked total 14 days for a same room, I just request make up room services 2 times only, that why my room face tissue and toilet tissue use finished, so I ask for more 2 boxes face tissue and 2 rolls toilet tissue, but a male room service staff don’t give and say need exchange one box face tissues for one roll toilet tissue and then I walk in complain this case with reception female staff, finally she give me back 2 rolls toilet tissue, but her attitude so bad sit say me wrong use words describe toilet tissue only, may I ask all room customer if case like this make sense or not? Original I gave them full mark comment for this hotel, now I trade back my original comment and give them lower mark comment first until after 2 days when I leave this hotel and they do back good attitude and improve for their service and then I will give back them good comments! I am very easy handle person just say actually things only!