5-Star Hotels in Xining

This was by far the worst hotel we stayed at on our Qinghai-Gansu loop tour, completely lacking any sense of service. From the front desk to the restaurant staff and even the greeters, we felt no warmth and were met with cold faces almost everywhere. The room phone was always unreachable and there were no instructions on how to use it. I really don't understand how this hotel operates and is managed. No matter how grand its appearance, it'll be hard to attract repeat customers with service like that. Quite a disappointment.

I stayed on a high floor in a renovated room, which had a modern and elegant design. The sheets, duvet covers, and pillows all felt luxurious. The shower had excellent water pressure, and the bathroom was spotless. The toiletries provided were from Herborist. The biggest surprise was the concierge service for luggage both at check-in and check-out. The only drawback was that in the evenings, many guests were quite drunk, which made using the elevators uncomfortable. The quality of other guests was a bit hard to comment on. Overall, I highly recommend this hotel, and it's a great choice for those who appreciate a refined lifestyle.

The hotel is clean, location is great to the nearby supermarket, shopping malls and the wildlife park. Many restaurants around. It would be great if there's dryer attached with washing machine. Breakfast is great, blended with both western and Chinese selections. I came back to stay with Sebel after my previous stay because of the friendly and informative stuffs who have helped me with the luggages and check in. However, why I rated the service with lower point because after I came back to stay for 2 consecutive nights, we have encountered different stuffs that gave totally opposite vibes, which were arrogant and no greetings, no smile.

The rooms are cleaned, well ventilated and have no smell, and the ground is non-slip in place, so there is no need to worry about children running and slipping. The space is spacious, the suitcases and the strollers are not crowded at all, the bedding is soft and skin-friendly, the sound insulation effect is excellent, and the children take a nap and rest at night without interruption. The bathroom space is sufficient, the hot water is continuous and stable, the toiletries are complete, and you can also take the initiative to ask for the children's wash kit. The details are very intimate. The room has a rich TV channel. When the baby is bored, you can watch cartoons. Free mineral water and tea are replenished in sufficient quantities every day. The facilities are well maintained and there is no damage to aging.