5-Star Hotels in Luoyang

This hotel is excellent, truly deserving its place on this year's Black Pearl Guide. It's perfectly located right outside the main entrance of the Longmen Grottoes, just a few minutes' walk to the scenic area, and very convenient for reaching the high-speed train station or the city center. The surrounding area features Longmen Ancient Street, offering plenty of dining and shopping options. The hotel itself has a fantastic design, making it very photogenic. What's even better is the attractive price – the value for money is outstanding; I doubt you'll find a better deal on the entire Black Pearl list.

I rarely leave reviews, but this time I just had to because the hotel was so exceptional, and I didn't want the hard work of all the staff to go unnoticed. I stayed for four days, and the room was incredibly comfortable, spacious, clean, and beautiful. But beyond the room's comfort, the service truly provided an overwhelming amount of emotional value. 👍 The complimentary pick-up and drop-off service was fantastic. The driver was formally dressed, neat, and proactively helped us with all our luggage. The car was also spotless, and everyone received a wet towel and a bottle of mineral water upon entering. The attention to detail in their service was outstanding. The front desk staff were incredibly enthusiastic and diligent. Every day, they offered a free selection of snacks, beverages, ice cream, and tea bags. Whenever we had questions, they answered with genuine warmth and enthusiasm, and even gave us various small gifts, which was a delightful surprise. The housekeeping service was absolutely unparalleled; it made you feel like royalty (like even the emperor would bow to you! 😂). All the housekeeping ladies not only fulfilled every request but also proactively anticipated our needs. For example, when they saw my glasses on the table, a housekeeping attendant proactively brought an eyeglass case. When they noticed we had a lot of clothes, a lady would bring a drying rack. And when they saw our cosmetics scattered on the table, another lady brought two small cosmetic bags to help us organize and carry them more conveniently. The breakfast buffet offered a wide variety of delicious options, with a comprehensive selection of Chinese and Western, hot and cold dishes. The restaurant staff would also proactively and randomly ask guests daily, 'How was your rest last night? Do you have any suggestions for improvement?' If they saw a guest carrying too many plates, they would offer to help carry them back to the table. For dishes that took a few minutes to prepare, they would ask for the table number and deliver them. If you didn't want to go downstairs for breakfast, they could even deliver it to your room. The parking attendant was also amazing, helping with parking, moving cars, and safekeeping keys. Whenever you parked, the attendant was always there, truly providing constant assistance. 😂 Across every service, there were so many instances of such proactive service that it truly deserves the highest praise.

Pros: The hotel boasts a garden-style design, offering a resort-like feel. Its proximity to the Longmen Grottoes is a major plus, making it very convenient. Guests can access the shuttle bus to the grottoes directly from the hotel's parking lot – just ask the front desk for details. The rooms are clean with relatively new facilities. The front desk staff provided excellent service, upgrading my room and offering a late check-out. There were welcome fruits, and customer service was very responsive. During check-out, the lobby staff proactively helped with our luggage and even took a family photo for us. Thank you for your warm service! 🥰 Areas for improvement: 1. The breakfast restaurant staff lacked service awareness. We were a group of 8 (6 adults, 2 children) and had booked 3 rooms. Our two children were slightly over the height limit, and the staff insisted we pay for their breakfast, with an unyielding attitude. This was a disappointment for a five-star hotel and negatively impacted our stay. The breakfast variety and taste were also mediocre. 2. Some electrical outlets in the lobby corners show signs of aging wires, posing a potential safety hazard. Parents with young children should be mindful of this. We hope the hotel addresses this issue promptly by inspecting and replacing old wiring and outlets.

The overall environment is pretty good, and the breakfast at 68 is reasonably priced. The room had water and 4 complimentary drinks. The room itself was quite nice, and the staff were friendly. However, because the hotel is so large, finding the elevators was confusing. The map provided wasn't very clear. There should be more recognizable signs on the walls indicating room numbers and elevator directions. A concerning incident was when I couldn't find an elevator after walking around for a long time, so I decided to take the stairs down. To my surprise, the door on the first floor was locked. I had to go back up to the second floor to find an elevator. For safety, how can the bottom door of a fire escape be locked?

Staying at the Ramada Luoyang for my trip to Luoyang was an experience that truly exceeded my expectations! I absolutely have to commend the hotel's service of booking transfers to tourist attractions – it's incredibly thoughtful. No need to stress about finding or waiting for a taxi when heading out; just book in advance, and you're dropped off at the attraction right on time, saving a lot of hassle. The room was clean and tidy, and the bedding was comfortable, allowing for a good rest after a day of sightseeing. The front desk service was warm and attentive, check-in was efficient, and any questions were answered patiently. The hotel environment is elegant, and overall, it made traveling around incredibly convenient. I highly recommend it for anyone visiting Luoyang!

Absolutely loved my stay! The room was spotless, and the bedding was so soft and comfortable. The front desk staff were incredibly welcoming and helpful, and the location was super convenient. Great value for money – I'll definitely be back!

Huge thanks to Karen, the Front Office Manager, for helping us get a room upgrade and planning our itinerary in advance. The concierge was super friendly, greeting us warmly and assisting with our luggage. The lovely lady at check-in thoughtfully offered us hot drinks, and Vivian at the front desk even gave us a kind reminder and some water for our journey when we were heading out. We really appreciate it! Our room was spacious, clean, and comfortable, and the housekeeping staff on our floor were so attentive. They noticed we'd run out of water, left a sweet note, and brought extra bottles, which made our Christmas feel incredibly warm and special.

Luoyang is truly a city you won't want to leave once you've arrived! So many museums to explore, endless beautiful sights to see. I stayed here for all 4 days of my trip, and the hotel was fully equipped, with excellent service and a fantastic location. It's far enough from the noisy city center but still conveniently close to the attractions – a taxi to any major scenic spot never cost more than 15 yuan. I'll definitely choose to stay here again on my next visit!

The hotel's service was truly impeccable; any request we had, they fulfilled it if it was within their means. Despite how busy the hotel was, their efficiency was still very high, making them a true role model for many other hotels. The only downside is that it's an older hotel, so all the rooms have bathtubs with showerheads, which is very inconvenient for the elderly and children. They didn't individualize or coordinate rooms based on guest needs. My elderly parents and children almost slipped while getting in and out of the bathtub when showering.

I chose Hilton for this trip because my companion suddenly fell ill, and we decided to pick a better hotel to ensure a good rest. I was also drawn to the Hilton brand's service. At 600 RMB/night, the off-season rate wasn't cheap, but the experience was far from pleasant. First, during check-in, my companion is female. The front desk only consulted me and didn't confirm anything with her. When the hotel proposed a room change, she clearly agreed, but the front desk kept ignoring her and insisted that I (a male) state my position before they seemingly 'heard' our opinion. What does it mean when two people are at the front desk, but the staff only speaks to me? Furthermore, from a service perspective, shouldn't many things prioritize a woman's wishes? It's the same in catering and hospitality; where do you find women being ignored throughout? We are here to receive service, and every guest is an independent individual with the right to express their needs. The female guest spoke several times when asked for opinions, but no one listened. Why does such obvious gender-based preferential treatment exist at the front desk of a high-end hotel? At the time, my female companion just thought she was overthinking it. However, later, after checking into the room, when trying to log in to the internet, she found that her identity information couldn't connect. We checked in together, and in the end, she even had to use my information (male) to get online. These two incidents combined further amplified the feeling of being forcibly deliberated from a 'male-centric' perspective. Then, returning from an outing in the evening, we had just entered the room at 11 PM. Five minutes later, someone suddenly knocked on the door. We were both surprised. Opening the door, it was a housekeeping staff member with three pairs of slippers, saying they were 'to replenish' ours. We were bewildered and felt intruded upon because a hotel room is a private space. A staff member knocking on the door late at night, and us being unable to verify their identity, felt somewhat unsafe. It might be okay if there's a man in the room, but what if there's only a woman? Who would dare open the door? What if we had just arrived and were showering or changing clothes and inconvenient? Moreover, the hotel clearly has robot delivery services, so there's no need for a person to deliver things, right? It's hard not to feel 'tested' here, as if they were looking for an excuse to check things out. Even if we give them the benefit of the doubt, delivering two or four pairs would be more reasonable. If you put yourself in our shoes, delivering three pairs just feels like a makeshift excuse. Of course, we communicated these three incidents to the hotel, and they provided corresponding explanations. We won't argue whether they were true or not here; we can only say that the hotel's compensation showed sincerity. However, the psychological damage has already been done. The purpose of coming out to travel was to relax, but these successive incidents ruined our mood. What's the point of clarifying misunderstandings and offering compensation later? Service is an industry that requires immediate feedback; you can't always think about making up for it with gifts or services later. Of course, as a large hotel, Hilton's hardware facilities are excellent. The decor is new, and the amenities are complete, especially the wellness facilities, which are quite advanced: the aquatic area has an external circulation constant-temperature pool, hot springs, and a sauna room, and the ground floor has a gym. These aspects are very professional and provide a comfortable experience. The breakfast restaurant staff were responsible and had a good attitude. They offered many local specialty foods, such as Hu La Tang (spicy soup), beef soup with shredded pancakes, etc. Freshly cooked items were delivered to your table, which showed great dedication to service. The desserts, bread, and cakes were also delicious and comparable to well-known bakeries outside. Upon our departure, they also provided two distinctive eye masks as complimentary souvenirs. Overall, the other aspects of the service were befitting of a high-end hotel. This unpleasant experience reflects dissatisfaction with the hotel's own operational training, not against any specific employee. I hope the hotel can pay attention to these details, at least not to discriminate based on gender when dealing with customers, not to assume that a male-female pairing automatically means the male dominates the conversation, and not to make guests feel offended. The Mid-Autumn Festival and National Day holidays are approaching, which is a peak travel season. If off-season service already makes guests feel neglected and disrespected, then there might be even more complaints during the busy season.