5-Star Hotels in Luoyang

This hotel is excellent, truly deserving its place on this year's Black Pearl Guide. It's perfectly located right outside the main entrance of the Longmen Grottoes, just a few minutes' walk to the scenic area, and very convenient for reaching the high-speed train station or the city center. The surrounding area features Longmen Ancient Street, offering plenty of dining and shopping options. The hotel itself has a fantastic design, making it very photogenic. What's even better is the attractive price – the value for money is outstanding; I doubt you'll find a better deal on the entire Black Pearl list.

I rarely leave reviews, but this time I just had to because the hotel was so exceptional, and I didn't want the hard work of all the staff to go unnoticed. I stayed for four days, and the room was incredibly comfortable, spacious, clean, and beautiful. But beyond the room's comfort, the service truly provided an overwhelming amount of emotional value. 👍 The complimentary pick-up and drop-off service was fantastic. The driver was formally dressed, neat, and proactively helped us with all our luggage. The car was also spotless, and everyone received a wet towel and a bottle of mineral water upon entering. The attention to detail in their service was outstanding. The front desk staff were incredibly enthusiastic and diligent. Every day, they offered a free selection of snacks, beverages, ice cream, and tea bags. Whenever we had questions, they answered with genuine warmth and enthusiasm, and even gave us various small gifts, which was a delightful surprise. The housekeeping service was absolutely unparalleled; it made you feel like royalty (like even the emperor would bow to you! 😂). All the housekeeping ladies not only fulfilled every request but also proactively anticipated our needs. For example, when they saw my glasses on the table, a housekeeping attendant proactively brought an eyeglass case. When they noticed we had a lot of clothes, a lady would bring a drying rack. And when they saw our cosmetics scattered on the table, another lady brought two small cosmetic bags to help us organize and carry them more conveniently. The breakfast buffet offered a wide variety of delicious options, with a comprehensive selection of Chinese and Western, hot and cold dishes. The restaurant staff would also proactively and randomly ask guests daily, 'How was your rest last night? Do you have any suggestions for improvement?' If they saw a guest carrying too many plates, they would offer to help carry them back to the table. For dishes that took a few minutes to prepare, they would ask for the table number and deliver them. If you didn't want to go downstairs for breakfast, they could even deliver it to your room. The parking attendant was also amazing, helping with parking, moving cars, and safekeeping keys. Whenever you parked, the attendant was always there, truly providing constant assistance. 😂 Across every service, there were so many instances of such proactive service that it truly deserves the highest praise.

The hotel is surrounded by lush greenery, making it a perfect spot for a relaxing, oxygen-rich getaway. The balcony in the room offers a great view of the hotel's rockery. The service was excellent, especially from the lobby manager (the lady in the yellow shirt). The changing rooms by the pool are very nice, with individual shower stalls equipped with toiletries. The pool itself is spacious and uses an external circulation system. My only minor complaint is that the bottom of the pool was a bit slippery, suggesting it might not be cleaned with a robot very often.

The hotel's biggest advantage is its excellent location, being very close to Yingtianmen, Jiuzhou Pond, Paradise & Mingtang, and the Tianzi Jialiu Museum. They also offer welcome snacks and farewell gifts. However, the breakfast was very ordinary, not meeting a five-star standard; it was just enough to fill you up. The hygiene was concerning. Staying on the 12th floor, we found small bugs from who knows where. Additionally, the soundproofing was extremely poor. There was road construction downstairs, and they started jackhammering around 7 AM. Other car noises were also very clearly audible. Traveling with a child, it was impossible to even sleep in a little. The air conditioning was also very loud. I will not stay here again.

Luoyang is truly a city you won't want to leave once you've arrived! So many museums to explore, endless beautiful sights to see. I stayed here for all 4 days of my trip, and the hotel was fully equipped, with excellent service and a fantastic location. It's far enough from the noisy city center but still conveniently close to the attractions – a taxi to any major scenic spot never cost more than 15 yuan. I'll definitely choose to stay here again on my next visit!

The overall environment is pretty good, and the breakfast at 68 is reasonably priced. The room had water and 4 complimentary drinks. The room itself was quite nice, and the staff were friendly. However, because the hotel is so large, finding the elevators was confusing. The map provided wasn't very clear. There should be more recognizable signs on the walls indicating room numbers and elevator directions. A concerning incident was when I couldn't find an elevator after walking around for a long time, so I decided to take the stairs down. To my surprise, the door on the first floor was locked. I had to go back up to the second floor to find an elevator. For safety, how can the bottom door of a fire escape be locked?

Huge thanks to Karen, the Front Office Manager, for helping us get a room upgrade and planning our itinerary in advance. The concierge was super friendly, greeting us warmly and assisting with our luggage. The lovely lady at check-in thoughtfully offered us hot drinks, and Vivian at the front desk even gave us a kind reminder and some water for our journey when we were heading out. We really appreciate it! Our room was spacious, clean, and comfortable, and the housekeeping staff on our floor were so attentive. They noticed we'd run out of water, left a sweet note, and brought extra bottles, which made our Christmas feel incredibly warm and special.

I was torn between the Marriott and Courtyard, figuring I'd be out sightseeing most of the time. I ended up choosing the Courtyard and booked an executive room. The room was great, and the service was exceptional. The executive lounge service was also excellent. Taxis to all the attractions were under 20 RMB, and it wasn't as noisy as staying right in the ancient city. When I checked in, I added Yuki from the front desk on WeChat, and she was always there to help with any questions I had, just a message away. She even helped us plan our breakfast to save time and money, which led us to extend our stay for another day. Yuki also arranged for us to stay in the same room for the extension, which saved us a lot of hassle. All in all, this trip was fantastic.

I had heard about Huayang's excellent service before, and experiencing it firsthand was truly wonderful. Upon check-in, I was offered a hot towel to clean my hands. The front desk lady smoothly took my ID and immediately put a protective cover on it. The room was clean and tidy, and there was an abundance of toiletries. Every staff member was very friendly, always greeting me with a nod whenever we met. During a typhoon, my laundry wasn't drying well, and the staff promptly helped me resolve the issue. What really stood out was returning to find my clothes, which I had hung in the bathroom, had been taken out and neatly arranged on a drying rack. It felt like a 'snail girl' (a mythical helpful fairy) had visited – these small gestures made me feel incredibly cared for. Next time I'm in Luoyang, I will definitely stay at Huayang again. Looking forward to my next visit!

This is the first time I've ever felt compelled to write a positive review, and I really need to give an objective, to-the-point assessment of the two-bedroom duplex suite I stayed in at the Hilton Luoyang. I originally booked a king room, but when I checked in, I found out they had a new room type. The front desk staff told me it was a newly opened two-bedroom duplex suite. Since I was traveling with my child, I figured comfort was important, so I paid at the front desk to upgrade and try it out. This was my first time staying in this kind of room, so I didn't have high expectations. However, once we got into the room, my wife and son absolutely loved it! Seeing their happy faces, I felt it was totally worth the money. The room even had a spiral slide, which my son adored and didn't want to leave. The front desk staff kindly extended our check-out until 2 PM, which I really appreciated. A big thank you to Alin, who checked me in and recommended a room type that perfectly met my needs. My son even said he wants to stay in this room again next time we visit Luoyang. Our whole family had such a wonderful time on this trip to Luoyang, which is why I'm gladly writing this positive review for the Hilton Luoyang. See you next time, Luoyang!