4-Star Hotels in Incheon

I only stayed one night for a layover, so it was a quick trip. The shuttle bus service was very convenient. The hotel service was good, and there's a 24-hour mini-mart downstairs where you can use a microwave. Hotel guests also get a 20% discount on food and drinks. Overall, it was a very convenient stay for a layover.

I had a disappointing experience with the front desk staff, even though the hotel itself was quite nice. Before my arrival, I emailed the hotel to ask if early check-in would be possible since my flight landed in the morning. I also asked Trip.com to contact the hotel on my behalf. Neither the hotel nor Trip.com informed me that there would be an additional charge for early check-in. They only asked what time I expected to arrive. When I arrived at around 10:30 AM, the receptionist showed no expression and immediately told me that if I wanted to check in then, I would have to pay KRW 11,000 per hour. Since I wasn't informed of this policy beforehand, I decided to leave the hotel, have breakfast, and spend some time sightseeing instead. I returned at around 1:00 PM, and the same receptionist was at the front desk. She was even eating at the reception counter in the hotel lobby. Without any greeting or smile, she told me that if I wanted to check in at that time, I would need to pay KRW 22,000. I paid the additional charge because I had no other choice. I have stayed in hotels all over the world, and this was honestly the worst front desk service I have ever experienced. What made it even more disappointing was that the hotel was far from busy—there appeared to be many vacant rooms. The hotel itself is good, but the poor attitude and lack of professionalism from the front desk staff left a very negative impression. I hope the management will provide better customer service training in the future.

I highly recommend this Atour Hotel! The service is incredibly warm and the staff are gentle and attentive. The room gets great natural light, is spotlessly clean, and the bedding is skin-friendly and comfortable for sleeping. The soundproofing is excellent. Breakfast offers a wide variety of choices, and the freshly made noodles are very popular. In the evening, they even offer comforting hot congee. The public areas are quiet and elegant, perfect for reading or relaxing. Overall, it offers great value for money, and you can see the thoughtfulness in every detail. It was a very relaxing stay, and I'll definitely stay here again next time I'm in town.

My room was very clean, and the front desk hep was extremely helpful and polite. I enjoyed the view from my room and it was fairly quiet. I would stay there again.

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Instructions were really unclear, including enquiry with AI bot. Should simply state no check in required at lobby & access code will be sent on day of check in if online pre check in successful. Best feature has to be the drawer laundry rack. Very useful. The stove was a nightmare with unnecessarily complex instructions (esp for foreigners) due to child lock. Good thing the team was prompt with email response. If you don't speak Korean, it is best to email. There is no light switch next to bed, so you need to get out of bed to turn off the lights. The view at night was lovely & window soundproofing was good despite the loud music from the concert at the Festival Park. However, if you are sensitive to light & sound, be ready for sleepless nights. Appliances (fridge, bathroom ventilator etc) in the apt are really loud and as they surround the bed, was affected by humming noises all night. Worse still, red & blue lights emit from the aircon, tv box & really affected my sleep. Good thing I've only stayed for 2 nights; was not gonna survive another night.

This was my third time staying here. This time, I also booked the airport shuttle service for the next morning in advance. However, when I got in the car, no driver or staff member checked my ticket, and the driver didn't ask me which terminal I was going to when we started driving. As a result, we didn't go to T2 first and then T1 as indicated. I had to get off and ask the driver which terminal it was, and only then did I realize it was T1. I told him I needed to go to T2, and the driver was quite rude, saying I wasn't a guest of this hotel and I wasn't his passenger. I showed him my ticket, and he said I should have given it to him before getting in, but no one checked tickets beforehand, and the driver didn't ask me in the car. On the way from T1 to T2, the driver kept muttering and swearing in Korean. His attitude makes me reconsider whether I'll choose this hotel again next time. Poor review. Did the driver see me in the car from the beginning but think I was trying to get a free ride? His behavior is really concerning. There seems to be an issue of discrimination against Chinese people and a lack of proper procedures.

The hotel shuttle was convenient and always on time. For Terminal 2, the pickup point is right outside Exit 8a, but the hotel sign isn't very obvious, so keep an eye out for it. Although it's rated as a 4-star hotel, it's quite old and offers very poor value for money. It's suitable for travelers on a layover who aren't too particular about the environment. Also, be very careful when booking non-refundable rates. I had a change in travel plans and lost a significant amount of money because the hotel wouldn't issue a refund.

Clean hotel and quiet. Can't say much more though because we arrived super late and have to leave early in the morning for the airport. Did the check in , and got a sarcastic comment from the receptionist because we arrived at 1am . After getting in the room , we wanted to ask the receptionist to book a taxi for us , and where was the remote for the AC , but he was not at the reception, and didnt pick up the phone either.... Didn't have the shuttle bus both ways. So had to take public transport , which is not very convenient. Had to walk 20/25min after the bus stop with all the luggage. However in the morning it was easy to book an Uber.

This hotel was a pleasant surprise! It's right next to the ferry terminal that takes you to Incheon city. For just 3,500 won, you can be near Incheon Chinatown for sightseeing and dining in about ten minutes. My room had a sea view and a balcony; every morning I woke up, I felt like I was in Normandy. There are many seafood restaurants nearby, and a bike path along the beach. Running along the seaside promenade downstairs every day was pure bliss. This place will definitely be my base for exploring Incheon's islands. The front desk service was courteous and friendly; they even lent me a charging cable for free and gave me extra water. The price was fantastic! I'll definitely stay here again next time.