4-Star Hotels in Toronto

I was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future

There was a constant noise coming from the toilet that prevented us from getting any rest. Even though a technician came, he couldn't fix it. However, everything else was fine. We had a good stay!

The room is spacious. Location is good, within walking distance to Eaton Centre, only 8 mins walk. You can also walk to the attractions at downtown like CN tower, City Hall, Rogers Centre….There are a lot of restaurants around, Japanese, Korean, western …. You can even find bubble tea shop within 3 mins walk. The hotel service is good, the waiters remember the drink I preferred on my second & the following days of breakfast already. They are caring.

Room is big, clean and has a nice view. Great swimming experience and sauna, there’s a gym too. The room is near the elevator as I requested  and the receptionist is very accommodating. Bring your own slippers specially if you are planning to use the swimming pool.

Excellent location just steps from King subway station and a short walk to Union Station. Clean, spacious room with comfortable bed and an amazing view (from top floor tower room). Bathroom was a bit tight.

The parking, although costing, could not have been more convenient. The location was also outstanding, being so close to the CN-Tower and many restaurants. The unit was great and I'm so glad i requested an upper floor with a balcony as the weather was nice and we sat out there many times, day and night. So nice having two bathrooms and the extra bedroom for extra space. Very well appointed as well. I left to go to the hockey game and realized I had left my key in the room and I was freaked as I didn't know how I'd get back in, as the rental company is not onsite. I got in touch with them and they reminded me that it must be unlocked as the key is need to lock the door from the exterior. Stupid me didn't remember that so disaster averted, although the unit was unlocked. The concierge did go up to make sure it was indeed unlocked and untouched to their eyes. Overall, would love to come back and stay there again, totally satisfied. Thanks again for your assistance with the key debacle..MSP

The hotel is a bit old, but it's well-maintained and the environment is very good. What was unexpected was the extremely unfriendly attitude of the front desk staff. At first, I thought they were unfriendly because my booking was from Trip.com (meaning I couldn't earn IHG member points), but after staying, I realized the front desk simply had poor service awareness. I came to Toronto for a game on the 20th. I arrived at the front desk at 2 PM, but the room wasn't ready, so I stored my luggage and checked in at 11 PM. The next day, I left at 10 AM and returned at 11 PM to find the room still hadn't been cleaned. I called the front desk to complain, and an Indian man gave a perfunctory response and then hung up on me, which infuriated me... I called the front desk again, and an Asian woman answered. She was still perfunctory but eventually agreed to send towels and drinking water to the room. Traveling all this way and paying a high price for such an experience has really soured my impression of Toronto as a city. IHG, goodbye.

We had a bad impact at the arrival, because we had no instructions for the entry and we stayed hours outside the building waiting for instructions, only after contacting the trip assistance I managed to contact me with the person concerned who subsequently provided me the place and way to withdraw the keys. We liked the apartment very much, the location was excellent and the services it provided were the best, we stayed more than a day without hot water but it seemed to be a problem with the building, certainly we found it only under the shower, We could be warned in advance, we say that the main sin is the lack of prior communication, but we were generally satisfied, and we will still choose it again if there is a chance.

I was somewhat disappointed by the lack of prior communication regarding the check-in procedure. Upon arrival, we entered the loby area, and we were welcomed by the security officer who explained to contact the company for instructions which included sending photos of my ID along with a separate image of me holding it. After paying a deposit, we were finally granted access to the apartment. This process took nearly an hour, and we were surprised to find that our unit was located on the 48th floor of the tower. While this didn’t bother us, it would have been helpful to know in advance, especially for those who suffer from vertigo. Reliable Wi-Fi is essential, as a lack of connectivity can be quite problematic. The apartment itself was small and cosy, offering impressive views of the CN Tower. However, upon our arrival, the driver was still drying towels and bedding, which I found to be inappropriate. The small balcony had very dirty glass that had not been cleaned, and the kitchen was not entirely tidy. Additionally, the bedroom carpet was heavily stained, and we were required to remove our shoes. Upon checking out, we had to take out the trash and wash the towels, bedding, and dishes, which consumed another hour of our time. I couldn't help but wonder what the cleaning staff was doing. It’s worth noting that a deposit was taken, and failure to adhere to the rules would result in its forfeiture. Although I generally avoid complaining, We felt overwhelmed by the expectations, especially after paying for our vacation. Furthermore, if extending the stay for a few additional hours, there is a significant extra charge. The elevators were consistently busy, and during our departure, the security personnel in the concierge area were rather rude, insisting we leave the lobby despite the presence of chairs and tables. We simply wanted to arrange our next ride without having to do so on the street. Overall, I enjoyed the experience, but the apartment could benefit from more thorough cleaning, and the rules could be more accommodating for guests.