3-Star Hotels in Calgary

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

The reception staff were incredibly friendly, providing thoughtful little services and even engaging in small talk. The breakfast area, which also doubles as a lounge for guests, was spotless, and the breakfast menu, though simple, covered all the essentials, which I appreciated. In the lounge, coffee is free and unlimited, so you can make it to your liking with syrups and other additions. The hotel's location isn't too far from downtown, making it convenient to walk. It's also not too far from the airport, taking about 30 minutes by taxi.

We enjoyed our 1 night stay. The breakfast was great, the room was nice and the bed was comfy. Our only complaint was the tv remote couldn't be more than 2 ft from the TV or it didn't work We mentioned it to the front desk and it seemed like that is just how they are, didn't seem like the first time they had been told about it.

I really enjoyed staying at this hotel near the airport. They had a free shuttle service to and from the airport. It was actually a direct bill between Associated Checker Cab Company and the hotel, but no matter. It was very convenient and easy for me to use. My room was on the fourth floor and its hallway noise was minimal. The front desk agents were nice and professional. I had them call a taxi for me a couple of times to go downtown. I really liked the breakfast attendant, a young Asian man. He was smiling, friendly, and seemed to enjoy his job. Breakfast had a lot of choices and hot food (eggs and turkey sausages) tasted really good. It was served buffet style so you cannot leave hungry. The breakfast area was very clean and maintained. Coffee was hot (medium roast) and tasted fresh with a slight nutty flavor. The breakfast buffet was busy when I came downstairs, but I didn't have to wait very long. Overall, I would recommend this hotel to other travelers. For the price paid, it was very good quality. Just keep mind, if you do take a taxi cab to downtown area for sightseeing, plan on $40 one way after including a tip.

Good hotel. Nice lay out of the guest room. Roo. Size is big. However housekeeper need to improve the work. One day they forgot to make up our room. Then other day they forgot to tidy up my bed.

The location is great! They offer private airport transfers and it's a popular base for tour groups, which is super convenient as you don't have to constantly move around. There are also supermarkets nearby for easy shopping. For those planning a self-drive trip, it's not far from Highway 1, so everything is just perfect. My only slight disappointment was the lack of a hot water kettle in the room, which isn't ideal for us Asians who prefer hot drinks. Also, even though I only stayed one night, I was bothered by two Western girls. First, they were laughing loudly outside my door, then they knocked and ran away, only for me to open the door and see them laughing elsewhere with a phone propped up on the floor filming my doorway. Maybe it was some kind of YouTube prank! Anyway, I felt disturbed by them! I didn't feel comfortable filming them, but I hope the hotel takes this seriously.

Really large, beautiful rooms. Unfortunately too far from city center to walk Additionally only few Restaurants in walking distance. Room of indoor pool was too cold - why is the air conditioning running all the time even when weather is not too hot? So no desire to use pool - different then planned

Nice and cozy and clean. ⭐️⭐️⭐️ Pool amenities is family-friendly too. Restaurant for breakfast is ⭐️⭐️⭐️⭐️ Parking lot is accessible too. ❗️But my request to book my room atleast closer to my sister was not granted even they confirmed the day before we arrived. We were put on different floors instead. We booked for 4 rooms in total for this trip. 👎🏻

I was a bit nervous after reading some other reviews, but I need not have been. My room was spacious, the bed comfy and the pillows plentiful. My 11 year old grandson, who visited during my stay, gives the pool and waterside a huge thumbs up. His mother, sister and I enjoyed the hot tub while he splashed alone.  Breakfast was a bounty! Although I am limited by multiple food allergies, I found more than enough to eat and enjoyed my 2 breakfasts.  When I first arrived in my assigned room, I discovered a tool on the floor and a dismantled A/C unit. Before I had time to wonder, a repairman was at the door, apologetic that I had arrived before he could complete his maintenance. He immediately arranged for me to switch to a different room, and all was well.  Desk staff were all cordial, helpful, friendly. I have absolutely no complaints about my stay and highly recommend others to ignore naysayers and give it a try. I would be happy for a return visit if opportunity arises. Many thanks for a great stay.

This is my second visit this time it was perfect they renovated it since i walked in smells sooo clean and fresh the housekeeping manger sooo helpful and kind The buffet for dinner amazing Indian cuisine over all very nice experience especially at the pool