3-Star Hotels in Banff

The double room was tiny, with no space for luggage, but then again, you wouldn't want to just stay cooped up indoors when visiting Banff. There's free, semi-covered parking, which is great for keeping out of the rain. The complimentary breakfast wasn't extensive but definitely filling enough. If you're staying for several days, there's a good chance your key card might stop working mid-stay. The hotel encourages guests to opt out of housekeeping, citing environmental protection, but the old perk of getting a coffee shop voucher for doing so is no longer available.

Great hotel ! I have Stated here many times over the years! Furthermore the owners have made great improvement in the recent renovation. Good location but poor management (that’s why I have given it a low experience rating) Hotel bar has been closed for a while but not advertised when booking! This is a ski resort and we traveled as a large group (4 rooms) with mixed age group inc teens and kids so a hotel bar is critical for us! The fact that the main bar was closed and no apré ski drinks in the bar should have been advertised. Frankly I’m on holiday and without an operational / open bar I would have booked elsewhere! I was only informed via email after the free cancellation period was up which meant I loose money if I cancel and more so will be challenged to find elsewhere! I only found out after a email from hotel a few weeks before checking! When I challenged management via email, I was informed the bar area was moved to the restaurant, I said this is not acceptable and bar closure should have been advertised on booking … was told the above, and a sorry and subsequently ignored thereafter ! Not ideal as the restaurant is not a bar - more so it was pretty weird having drinks upstairs and more so when a few folk start to come up for dinner or the restaurant starts to set up for dinner buffet. Management did offer some of my party a credit, but not me and just ignored my concern.Shame really! I don’t want to take the good positive vide away from the hotel so would like to big up 1) reception staff- always great with a smile 2) house keeping - great job 3) restaurant staff - friendly and smiley (even though difficult trying to manage a so called bar and restaurant) in the same place 4) amazing refurbed pool

On March 19th 2026 at noon, I called the hotel and spoke with a lady who seemed to be the manager. I told her that I couldn’t drive to Banff from Kamloops because of the road closure on Trans-Canada Highway 1 and Highway 93 due to the bad weather—heavy snow, a force majeure situation, Mother Nature herself! That lady didn’t want to cancel my reservation and give me a full refund. I asked her which road I should take, but she couldn’t answer. I had to take alternate roads to Jasper, Hinton, Evansvurg, Drayton Valley, Rocky Mountain House, Sundre, Cochrane, and finally arrived at the hotel around 2 a.m. That lady really should have not been working at the hotel.

The room was spacious and the kitchen was very convenient. The hotel is a bit old, but the environment is still quite good. It's good value for money. It's a bit far from the town, but there's a free shuttle bus, although sometimes the timing is hard to catch. Free parking is available, making it suitable for families with cars.

The room was very clean and wonderfully warm when I visited in winter, with the heating on 24/7. It's right in the heart of Banff town center, making shopping and dining incredibly convenient. There's a parking lot next door, which is also where some airport shuttle pick-up/drop-off points are located. I was dropped off right at the hotel parking lot by my airport shuttle and picked up from the same spot for my return flight, which was super convenient.

I stayed on the 2nd floor, and the view was absolutely beautiful with excellent facilities. The only thing to note is that you have to check-in at a different hotel.

We stayed here for 2 nights during our trip to Banff. It's located right on the main street. While it's a bit of a walk to the areas with more shops and restaurants, there's a bus stop very close by, so we just used the local shuttle bus for shopping and dining and didn't find it inconvenient at all. They even provided free shuttle bus tickets. It was also really convenient that the Calgary airport shuttle and various tours could be boarded and disembarked near the hotel. The room, although a bit older, was clean and even had a hot tub, which was perfect for relaxing after a long day of sightseeing. We opted out of breakfast this time, but they gave us tickets to purchase breakfast for $15.

The hotel feels a bit dated, but the room was spacious, neat, and tidy. The towels weren't sparkling white but were acceptable. My favorite part was the bathroom amenities—the shampoo, conditioner, body wash, and lotion were amazing! The only downside was the pool hours (9 AM - 9 PM); we got back past 10 PM and couldn't use it. It would be perfect if they could extend the pool hours.

The hot spring was so relaxing, and the hotel staff were really friendly and helpful. The hotel's location is great and the property itself is lovely. They even provide free bus tickets. The only minor drawback is that the soundproofing isn't the best.

Everything about this hotel, from its facilities to its service, was impeccable. The room was wonderfully warm, and all the other details were almost perfect. The kitchen was incredibly well-equipped, and the staff were exceptionally professional and friendly. I would definitely stay here again.