3-Star Hotels in Banff

On March 19th 2026 at noon, I called the hotel and spoke with a lady who seemed to be the manager. I told her that I couldn’t drive to Banff from Kamloops because of the road closure on Trans-Canada Highway 1 and Highway 93 due to the bad weather—heavy snow, a force majeure situation, Mother Nature herself! That lady didn’t want to cancel my reservation and give me a full refund. I asked her which road I should take, but she couldn’t answer. I had to take alternate roads to Jasper, Hinton, Evansvurg, Drayton Valley, Rocky Mountain House, Sundre, Cochrane, and finally arrived at the hotel around 2 a.m. That lady really should have not been working at the hotel.

Room was in excellent condition as was the bathroom.   Room was very large with a king bed, two large sitting chairs in front of a wood burning fireplace and a separate desk area.  Restaurant had interesting signs and was very good.  The Inn is a little far from Banff center to be able to walk there.

The front desk staff were cheerful, professional, and incredibly kind. From the moment I walked into the hotel, I felt welcomed by the warm and friendly atmosphere. The kindness and hospitality of the staff were the best I experienced in Banff. My room was very clean, and I especially appreciated the hair dryer—it was the cleanest and easiest to use of any hotel I stayed at during my trip. Depending on your room, you can also enjoy beautiful mountain views. The hotel also has a great restaurant on the first floor serving delicious food, and its convenient location makes shopping easy. Overall, I felt this hotel was a wonderful place to stay and made my trip to Banff even more enjoyable.

The room is spacious for 4 of us, very clean and modern. The lodge is very close to the downtown, we enjoyed walking everyday to explore the city center. The indoor pool is always busy, and our room location is very far from the pool so we didn’t try the pool, but I was happy enough to have a hot tub every night in our room after the activities. The view from our room is also beautiful especially when it snows. The lodge has a spa, a hair salon, an a ski shop. I checked the price of the gloves at their shop is very reasonable. The parking garage is very convenient (although we have to pay for it). The breakfast is good with reasonable price for kids. Some front desk staffs (one Filipino lady and one local) were not friendly but most of the staffs were nice and helpful. Easy check in and check out, they provided pre-check in via whatsapp and always checked us if we need anything.

Our stay at Caribou Lodge was perfect! Exactly what we were expecting. The proximity to downtown is great - 10 minute walk or you could take the ROAM bus straight downtown. The hotel has character and we had the perfect stay. All staff was super friendly and inviting. The front desk employee was super helpful and explained our ROAM passes and the other amenities perfectly. Loved that Rocky Mountain Soap Co was in all the bathrooms, too! All in all, a great experience for a great price and I would highly recommend it. 

The hotel is a five-minute drive from Banff town. They offer free bus passes, and the bus stop is right outside. You can transfer to other buses at the town center to reach nearby attractions. The room conditions are average, but the cleanliness is good, and it's very quiet. The price is moderate, making it a decent value for money during peak season. You might even spot some small animals in the early morning.

We stayed here for 2 nights during our trip to Banff. It's located right on the main street. While it's a bit of a walk to the areas with more shops and restaurants, there's a bus stop very close by, so we just used the local shuttle bus for shopping and dining and didn't find it inconvenient at all. They even provided free shuttle bus tickets. It was also really convenient that the Calgary airport shuttle and various tours could be boarded and disembarked near the hotel. The room, although a bit older, was clean and even had a hot tub, which was perfect for relaxing after a long day of sightseeing. We opted out of breakfast this time, but they gave us tickets to purchase breakfast for $15.

We did a little staycation in Banff from Calgary and overall had a great time. The cave pool was a big hit, but just a heads up that it’s not really a “swimming pool.” It’s more like a large cave-style hot tub. It’s shallow, and the water is fairly hot, so the kids couldn’t really swim or put their faces under the water. The cave setup is very cool though, and the adults really enjoyed it for relaxing. The dry sauna was also great. We stayed in a suite with two double beds, plus a living area with a sofa bed, a dining area, and a kitchenette. We were happy with the layout. The suite was clean, but it is definitely dated. One downside was the TVs. I know you don’t go to Banff to sit and watch TV, but it would be nice if they updated to smart TVs. If you’re traveling with kids, I’d suggest bringing a Fire Stick or Chromecast. Even an HDMI cable to connect a laptop would work, but make sure you download movies ahead of time because the Wi-Fi in our area was pretty spotty and the kids kept losing connection. The front desk staff were fantastic. Friendly, helpful, and efficient. They made parking easy, provided bus passes, and explained local info without us having to ask a bunch of questions. We’d stay here again, and next time we’ll definitely bring something for the TV so we can do an easy movie night after a busy day.

My partner and I stayed here for one night and had a pleasant experience overall. The location was convenient and made it easy to explore the surrounding area. The staff were friendly and welcoming, and check-in was quick and hassle-free. The room was comfortable, although the cleanliness could be improved, as there were a few details that housekeeping seemed to have missed. The facilities were fairly basic and a bit dated, but everything worked as expected. Overall, it was a decent stay for the price, and we would consider coming back for a short visit.

Everything about this hotel, from its facilities to its service, was impeccable. The room was wonderfully warm, and all the other details were almost perfect. The kitchen was incredibly well-equipped, and the staff were exceptionally professional and friendly. I would definitely stay here again.