Spa Hotels in Miami Beach

"We live in Key West and come to Miami every 2-3 months. We have stay at this hotel, the Fontainebleau, or one of the 2 Kimptons for 5 years and always had a great experience at this hotel until this trip. It started at check in The guy at the desk “Carlos” was rude from the beginning. He was a smart aleck about everything. It was my wife’s birthday trip and it was definitely not the way we wanted to start it. Our room was hot and we didn’t have enough towels. We had dinner reservations and were going to see Andrea Bocelli. When we got back the room was still hot but we were exhausted from the day so we went to sleep. At 6:0am it was so hot it woke us up. My wife went to the front desk and a very nice Eloisa was there and helped my wife and they sent someone to look at it after 5 minutes it was working. I asked what was wrong and he said “it had a bubble in it” but acted like he couldn’t speak any more English. The thermostat was on cool and set 60° but the room never got below 74° at 6:00am. When my wife went to ask for a Double Tree Cookie she was told they were no longer a double tree hotel. This is one of the main reasons we stayed there and it has definitely changed. When we got there The Miami Dolphins were playing in Miami and every TV in the awesome bar area was off and I asked “Carlos” if they could turn the game on and was told it was under renovation but there was no sign of construction and if it was it had nothing to do with the tvs in the lobby. The entire vibe here is not what it was the last time we stayed here. This is a great location and one of the only hotels that still has a hot tub “but it only works half of the time”. He was also a **** about the pool towel card policy and said if I didn’t return the nasty reused card I would be charged $25 per card just to get a towel by the pool. If you do decide to stay there and there is a 20 something Spanish guy at the desk come back later for the sake of your peace on vacation."

"Pool area was lovely. Beach was nice but the guys did not set up chairs/ umbrellas until almost 10 when morning can be loveliest time. Umbrellas $22 a day. Parking $44 a day plus valet tips. Ordered a “house cab” at the pool bar and was charged $20 which did not include 20% tip nor service charge, coffee in the morning pricey and usually entailed waiting in a long line so incidentals added up very very quickly costing more than the original room bill though we went off site for most of the time for meals. Food there was good. There is construction in the front of the hotel which makes it problematic every time you drive out or back. One way traffic creeps along requiring you to come in, pass the hotel, attempt a u-turn several blocks down and creep back slowly in a perpetual traffic jam to arrive at the front of the hotel. Room was immaculate and well tended though stairwells a bit trashy. Loved the music there on the weekends, excellent food and lovely pool tho. Staff very accommodating too. Those made it a real escape from reality."

"The location is great, right on Wash.st. and the street of shops and cafes Lincoln rd. Also close to the bustling Ocean dr. The hotel itself is very old and has undergone renovation, but it didn’t help much. Audibility is very good, the walls are thin both on the sides and between floors. Cleaning in the rooms is also very poor."

"Excellent location. There was a slight issue with the hot water, but it wasn't a problem for one night. The reception staff were very helpful."