Spa Hotels in Miami Beach

"We live in Key West and come to Miami every 2-3 months. We have stay at this hotel, the Fontainebleau, or one of the 2 Kimptons for 5 years and always had a great experience at this hotel until this trip. It started at check in The guy at the desk “Carlos” was rude from the beginning. He was a smart aleck about everything. It was my wife’s birthday trip and it was definitely not the way we wanted to start it. Our room was hot and we didn’t have enough towels. We had dinner reservations and were going to see Andrea Bocelli. When we got back the room was still hot but we were exhausted from the day so we went to sleep. At 6:0am it was so hot it woke us up. My wife went to the front desk and a very nice Eloisa was there and helped my wife and they sent someone to look at it after 5 minutes it was working. I asked what was wrong and he said “it had a bubble in it” but acted like he couldn’t speak any more English. The thermostat was on cool and set 60° but the room never got below 74° at 6:00am. When my wife went to ask for a Double Tree Cookie she was told they were no longer a double tree hotel. This is one of the main reasons we stayed there and it has definitely changed. When we got there The Miami Dolphins were playing in Miami and every TV in the awesome bar area was off and I asked “Carlos” if they could turn the game on and was told it was under renovation but there was no sign of construction and if it was it had nothing to do with the tvs in the lobby. The entire vibe here is not what it was the last time we stayed here. This is a great location and one of the only hotels that still has a hot tub “but it only works half of the time”. He was also a **** about the pool towel card policy and said if I didn’t return the nasty reused card I would be charged $25 per card just to get a towel by the pool. If you do decide to stay there and there is a 20 something Spanish guy at the desk come back later for the sake of your peace on vacation."