Spa Hotels in Pattaya

We stayed in room 502, a three-bedroom suite with a central swimming pool. There's also a large red pool right in front of the room. It sleeps 6 people, with an additional 2 allowed, totaling 8 people. There's a bathtub in the room. Complimentary amenities provided by the hotel included 6 macarons, 1 Happy Birthday cake, 6 glasses of punch, an excellent minibar, and a baby cot. We even got extra drinking water upon request before checking out, which was great, but you need to inform the hotel beforehand. Booking through Trip.com allowed for a very late check-out. We checked in at 3 PM and checked out at 3 PM, which was fantastic. **Atmosphere**: Lots of trees, very refreshing. **Cleanliness**: Very clean, and the air conditioning was wonderfully cold. **Hotel Location**: Right by the road. **Breakfast**: Served in a large room, delicious, with plenty of food options and a neutral taste. **Service**: Absolutely excellent! All staff members were polite from check-in to check-out. The driver service was always available and very helpful. I highly commend them! **Activities**: There are many large swimming pools, including a saltwater pool. The activities were great, and the kids had so much fun and were very happy. The staff were helpful in finding things for them. There are bicycles to ride, a Sen Onsen, a fitness center, and a sauna.

We got the floor we wanted, and the whole family was very happy! The hotel service is particularly attentive to families with children; the staff are gentle and kind. The rooms are spacious and well-equipped, with stable and effective air conditioning and hot water. The public facilities are great for kids, the beach is super close, and the breakfast is plentiful. The overall environment is quiet and clean. The staff were quick to respond to our requests, and we didn't encounter any issues throughout our stay. The facilities are new and well-maintained, and the service is thoughtful and attentive. This is definitely our top choice for a family trip to Pattaya, highly recommended!

I would like to share my experience, focusing primarily on the customer service. While the room itself was acceptable and the facilities were reasonable for the price—despite the lack of a Smart TV—the check-in process at reception was completely unacceptable. The staff member was unfriendly and lacked basic hospitality. While they seemed pleasant with other guests, their attitude shifted completely when it was my turn. I felt a clear sense of discrimination, perhaps due to my nationality or passport. Even though I asked simple questions, they responded with visible impatience. What they might not have realized is that I also work in the hotel industry here in Thailand, holding a senior position in the Front Office. I am fluent in Thai and understand the culture well. Choosing to check in using English shouldn't result in such a cold and dismissive attitude. It was a highly unprofessional encounter that has left a very bad impression. I don't know how this hotel manages its service standards or what actions will be taken, but I will certainly not be returning. ผมขออนุญาตแชร์ประสบการณ์การเข้าพัก โดยเน้นไปที่การบริการลูกค้าครับ ในส่วนของห้องพักถือว่าโอเคและสิ่งอำนวยความสะดวกสมกับราคา แม้จะไม่มี Smart TV แต่สิ่งที่ยอมรับไม่ได้เลยคือการบริการตอน Check-in ของพนักงานต้อนรับครับ พนักงานไม่มีความยิ้มแย้มแจ่มใสเลย ในขณะที่เขาบริการลูกค้าคนอื่นด้วยท่าทีที่ดี แต่พอถึงคิวของผม ท่าทีกลับเปลี่ยนไปอย่างเห็นได้ชัด ผมรู้สึกถึงการเลือกปฏิบัติ ซึ่งอาจจะมาจากสัญชาติในพาสปอร์ตของผม พนักงานแสดงอาการไม่เต็มใจตอบคำถามและไม่มีความอดทน สิ่งที่พนักงานอาจไม่ทราบคือ ผมเองก็ทำงานในอุตสาหกรรมโรงแรมในประเทศไทยเช่นกัน และดำรงตำแหน่งระดับบริหารในแผนกต้อนรับ (Front Office) ผมสามารถพูดและสื่อสารภาษาไทยได้เป็นอย่างดี แต่การที่ผมเลือก Check-in เป็นภาษาอังกฤษ ไม่ควรเป็นเหตุผลให้พนักงานแสดงท่าทีที่เย็นชาและดูถูกเช่นนี้ เป็นการกระทำที่ขาดความเป็นมืออาชีพอย่างมาก ผมไม่แน่ใจว่าทางโรงแรมมีการจัดการมาตรฐานการบริการอย่างไร หรือจะมีการดำเนินการแก้ไขอย่างไรบ้าง แต่สำหรับการเข้าพักครั้งนี้ทำให้ผมตัดสินใจได้ทันทีว่าจะไม่กลับมาใช้บริการที่นี่อีกแน่นอนครับ

We booked this hotel for a two-night stay, arriving late around 22:00. While we originally booked a small twin room with no balcony, we decided to upgrade to a Junior Suite with a balcony upon arrival. 🛏️ The Room & Comfort The Good: The room is exceptionally large and completely pest-free (no bugs, roaches, or bad smells). The bed is excellent, featuring a large, comfortable mattress with fresh white bedding and a warm blanket. Sockets are conveniently located in every corner. The Bad: Our second-floor balcony sat directly above a designated smoking area. In the shower, it was hard to make the water just warm, it was always either too cold or too hot. 📺 Appliances & Tech WiFi: Did not work upon arrival, though staff resolved the issue by the second day. Television: Very old, non-smart TV with no Netflix, YouTube, or international channels. The screen flickered constantly, making it look like a bad 90s video filter. Air Conditioning: Old and noisy, but it successfully cooled the room down very quickly. Kitchenette: Includes a microwave and a stove, but no pots or frying pans are provided. You must bring your own cookware if you plan to use the stove. 🍳 Dining & Breakfast Served buffet-style and tasted amazing. Features plenty of eggs, chicken, pork, fresh/cooked vegetables, fresh fruit, and baked goods. But there were no seafood or fish available. 🌳 Hotel Grounds & Location Ambiance: Very cozy, traditional Asian-style property decorated with beautiful elephant statues, koi carp ponds, and fragrant blossoming trees. Unbeatable location. A 7-Eleven is less than a 1-minute walk away. Jomtien Beach and the main bus terminal are both a short 5-minute walk. Local songthaew run directly past the hotel. 🔄 Verdict We would happily stay here again for a short-term visit, but the outdated electronics and shower issues might make a long stay frustrating

The hotel is large and spacious, with a lush, shady environment. The rooms are exceptionally clean. The staff are all very friendly and welcoming, and the service is excellent. The air conditioning in our room was a bit noisy, but when we informed the staff, they fixed it immediately. The swimming pool is huge, and the kids absolutely loved it!

Service was quite good, though the hotel itself is a bit old. The room was spacious. The location is excellent, right at the end of Pattaya Beach, making beach access very convenient. Would recommend it to everyone!

Honeymoon room with seaviews is nice and clean, the food in the pool bar not good, indian restaurant and breakfast spread excellent, drinks at sunset bar could barely taste the alcohol in some glasses, cocktails at swim up poop nat surprisingly strong, overall it was a nice stay - relaxing valentines weekend, shout out to the housekeeping staff! every time we walk past a room they are cleaning, they wai and greet us with a smile. Even greeted us Happy Valentines day!!! The towel guys also goes out of their way to find you an empty lounge chair to use! I genuinely felt their hospitality! Frontdesk takes the whole digits of your credit card down after swiping it for security depoait,my husband felt unease/weird with it. Nonetheless everyone helpful

Our stay was nothing short of exceptional. Arriving in the early morning after a long international flight, we were met with outstanding hospitality from the very first step into the lobby. Our room was absolutely stunning, featuring a private balcony with a breathtaking view. It was thoughtfully appointed with every amenity we could need. A particular highlight was the luxurious bath bomb provided—a must-try for any guest. The complimentary breakfast was superb, offering an impressive and delicious spread that exceeded all expectations. The on-site café and restaurant continued this standard of excellence, serving delightful cakes and beverages throughout the day. We are especially grateful to the hotel staff for making my husband's birthday so memorable. The surprise of a beautiful complimentary cake was a truly thoughtful touch that meant a great deal to us. Combining a stunning beachfront location with impeccable service and genuinely friendly staff, this hotel is a true gem. We cannot recommend it highly enough and look forward to returning.

This stay was unfortunately more tiring than expected, as several issues arose throughout our time here, and the hotel's handling of these problems wasn't as impressive as it should have been. This made our vacation less smooth than we had hoped. However, I would like to commend the Front Office staff, who were friendly, polite, and tried their best to help. In contrast, the service from some other staff members, especially at the bar, was less satisfactory, both in terms of communication and service. After checking out, the hotel contacted us regarding the issues.

The hotel may need to improve its advertising and provide more accurate information. I went to the 7th floor, but unfortunately it was not accessible because it had been completely damaged by a fire. The swimming pool was also disappointing. There were no towels available, and if you asked for one, you had to pay extra. Overall, the hotel was not bad, but it definitely needs more work and improvement.