Spa Hotels in Almaty

The hotel's location is excellent, not far from the Central Museum, and there are restaurants within walking distance. The rooms are relatively spacious, and the lobby has an old-fashioned charm. The occupancy rate wasn't particularly high during my holiday stay. With the new Marriott hotel opening, Almaty will surely have even more great hotel options in the future.

Everything was fine except for the payment process. It's really inconvenient when Trip.com charges your card, and then upon arrival, you have to pay the hotel again, with Trip.com eventually refunding the initial payment. Hotels with this payment method should just not be offered at all.

The room was clean and tidy, and a good size compared to other hotels in Almaty. The breakfast restaurant was excellent with beautiful views. The international breakfast wasn't quite to my taste; I prefer the breakfast at Holiday Inn Express. But with such amazing views, it really didn't matter.

The hotel is in a good location with spacious rooms. The level of service doesn't match the stated level. The bathroom is in terrible condition. The drain in the shower stall is clogged, and it's not fixed during cleaning. The shower faucet closes under its own weight, requiring a hand to hold it in place. You can shower in the bathtub, but the drain blocking valve is damaged, and the shutoff mechanism is broken. The valve is simply installed in the trap with blue tape 🤦🏻. The valve is difficult to remove, but it can be done. The faucet in the bathtub has no pressure, allowing for a good body wash, but washing your hair is extremely difficult. There's no ironing board or iron in the room; they are provided upon request, with a 20-30 minute wait. The ironing board is far from fresh, and a thin, multi-purpose cover is stretched over a dented metal frame, causing it to dangle in folds. There's no door lock (latch or chain), and the switch on the lock doesn't prevent hotel staff from accessing the room. Waking up to a service representative walking around the room is a real experience. I encountered this after the first night, and I've since put up a ”do not disturb” sign. If your room isn't cleaned in the morning, for any reason, it won't be cleaned that day without your reminder.

Perfect stay at the Novotel city centre, upon checking in Armand at reception noticed it was my daughter’s birthday few days ago so he gave my daughter & son as toy gift which was very sweet! The hotel has decent clean rooms & it’s in the perfect location, the Koke tobe cable carts are next door & Dostyk mall is a 15mins walk away. The hotel had a great breakfast spread with fresh pastries and a variety of food choices, lunch & dinner menu can be improved a little but still ok it just has a limited variety. Unfortunately, the pool & spa was under maintenance so was not open so we couldn’t use. Also thanks to Armand we got a late check out for both our rooms! A very nice jolly chap!

Good location and friendly staff. The 24-hour gym is very good!

The hotel is an excellent choice because of its price, location and facilities available for guests. The staff is responsive and good. There are a few convenient stores nearby, and a late-night doner place. Overall not a bad place to stay.

The hotel room is spacious and good wine & dine at the restaurant. They offered good wine with value for money price. Good package meal for those not really want to leave the hotel. I had my dinner for 3 consecutive night here so worthwhile to try the oriental and also western food like pizza and tomyam . Go for the happy hour deal and also the bundle meal that comes with the drinks for 30-50% discount

Overall, it was a decent stay. The staff were friendly, helpful, and communicated well throughout our stay. The only disappointment was that our premium room was advertised with two queen beds but only had one. Also, the room had no windows, which was a bit of a bummer. Other than that, everything was fine.

The hotel is indeed old, but it's a proper hotel. Check-in time was very strict; I wasn't allowed to check in until exactly 2 PM. Cons: The room facilities are quite old, and some of the wooden furniture is damaged. The air conditioning wasn't very good, but thankfully, late August nights are cooler. Pros: The price is quite reasonable for Almaty, and the location is great, right next to the subway station. There's also a main bus stop nearby. The meeting point for my tour group was also directly opposite the hotel.