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9.3/10
Great
QQizi1022Munich Magnificent left people speechless. I booked 2 rooms for 2 days on Ctrip for 9.3-9.5. The order clearly included breakfast. When I checked in, there was a girl with dark skin who looked like an Indian at the front desk. She told me that breakfast was not included. I showed my Ctrip order, so she called and asked me to send her the Ctrip confirmation email. After some operations, she told me I can do it. The whole process takes a long time. When I checked out on the 5th, it was the same girl who showed me the breakfast bill in Figure 1, totaling 558 euros. I said that the order included breakfast, so she said that there was a mistake in the breakfast fee for September 5th and she would not charge it. However, the printing time of the breakfast order for the 4th is 11:01, and including lunch, the charge is 332 euros. We pointed out that our order time in the morning was 9:40. Even if breakfast ends at 11 o'clock, using this as an excuse to charge me a lunch fee does not comply with the standards of most hotels. We insisted on asking her to communicate with the hall manager. She said it would take 20 minutes for the hall manager to come over, so we insisted on waiting. At this time, a German girl next to the girl, who was also the front desk, said to her: Cancel this order. German girls speak German. My friend has lived in Germany for 30 years and understands her well. Then the order was cancelled. The whole incident is very illogical. Such a luxurious hotel and such service are so disappointing! !
GGuest UserA friendly, unfussy welcome. We asked for two separate duvets for one room. It worked on the third attempt ;). As we'd read in guest reviews, it was confirmed that the attentiveness of the service staff, including management, at breakfast could be improved, even during off-peak times. We were quickly assigned a table, but we weren't able to order drinks. Eye contact with the staff wasn't possible. We were finally able to place our orders at the buffet. No problem, we'll definitely be happy to come back when we're in Munich.
GGuest UserThe hotel's location is pretty good. It's closed by most tourist spots in Munich.
The staff is quite nice & helpful. The spa and gym is quite nice, and breakfast is good too.
However, my mom found a little dirty stuff in the shower when she first got into her room. That's a minus.
Overall, the hotel is quite good.
Hotel near Hauptbahnhof, Munich 5.1% of visitors choose this area
Price per night fromTHB 7,429
8.8/10
Very Good
XXizesissorThe Westin lives up to its reputation as a five-star hotel; the service was excellent. We booked a triple room including breakfast and dinner for three nights. Upon check-in, the front desk informed us that the buffet dinner area was closed for some reason that day, so they arranged for us to dine at the bar. We were initially a bit worried, but it turned out to be an authentic Western meal with appetizers, main courses, desserts, and drinks – nothing was missing, and it was all delicious, which was a pleasant surprise. The breakfast buffet was also very rich. The room was quite spacious, and it even had air conditioning. The only minor drawbacks were the rather small parking spaces, which made parking a bit difficult, and that the hotel facilities are showing their age. However, overall, it was quite good, and I recommend it!
GGuest UserThis hotel has a great location and the rooms are clean and spacious with complete facilities. The service staff are warm and considerate, and the breakfast is rich and varied. The overall stay experience is very comfortable and cost-effective. It is worth recommending.
Hotel near Hauptbahnhof, Munich 5.1% of visitors choose this area
Price per night fromTHB 6,946
8.5/10
Very Good
AAnonymous UserI am not familiar with Munich. So I made book in a wrong hotel. I thought this hotel is located next to Alstad. In fact it's located in Munich neighborhood called Scwabing.
My Mom has Osteoarthritis knee pain. So she can't walk too far. The hotel refused to cancel for free since we booked non modified reservation.
This hotel is okay. But not for old people there is no kettle, no refrigerator, no tea, coffee, no shower cap. Hotel also didn't prepare shampoo for us. Design is okay but too simple. Location is not at Alstad and it's too expensive overprice for hotel located on Scwabing
TTraveler 123Let's start with the spa - an oasis of relaxation and rejuvenation. From the moment I stepped into the tranquil haven of the Vier Jahreszeiten Spa, I was enveloped in an atmosphere of serenity and well-being. The spa facilities are impeccable, featuring a range of treatments and therapies that cater to every guest's needs. The expert therapists displayed a deep understanding of their craft, ensuring a customized and revitalizing experience. After indulging in one of their signature massages, I felt completely refreshed and invigorated. The spa's attention to detail and commitment to providing a sanctuary of calmness was truly impressive.
As for the location, Vier Jahreszeiten Kempinski is a true gem in the heart of Munich. Situated on the prestigious Maximilianstrasse, it offers an ideal home base for exploring the vibrant city. From the hotel, you can easily reach Munich's iconic attractions, designer boutiques, and renowned dining establishments. The convenience of being able to stroll through the historic city center or simply step outside to admire the beauty of Maximilianstrasse made my stay even more enjoyable. It's a testament to the hotel's commitment to offering guests the best of Munich right at their doorstep.
The overall experience at Vier Jahreszeiten Kempinski was nothing short of exceptional. The luxurious accommodations, attentive staff, and attention to detail throughout the property were all factors that contributed to a memorable stay. The blend of classic elegance and modern amenities created an inviting and sophisticated atmosphere, which I found to be both comfortable and inspiring.
In conclusion, Vier Jahreszeiten Kempinski Munich is a top-tier hotel that truly understands the art of hospitality. The remarkable spa and the unbeatable location in the heart of Munich set it apart as a destination that caters to travelers seeking a perfect balance of relaxation and exploration. I highly recommend this hotel to anyone looking to experience the best of Munich in a luxurious and welcoming setting.
GGuest UserI stayed here for a conference so the location was not in my control. However, it’s 30mins by tram from the center of Munich. Surrounding there is not many restaurants but there is a supermarket within 5 mins walk. The reception has a Starbucks so it’s very handy for the mornings if you don’t get their breakfast.
RRalfService at Bayerischer Hof starts outside, when arriving by car: They take care of your luggage and take the keys to park your car. Reception is very friendly, helpful and effectively under the Corona-Regulations, to provide a good room for you.
Breakfast is still good, but before Corona-Times it was definitely better. I only managed a Dinner at Trader Vic's, which is quite nice for tourists, but not the original food I know from Asia myself.
The four days at the Bayerischer Hof were the most comfortable time I had this year.
And now I plan to be back there in December - same hotel.
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