Sheraton Cebu Mactan Resort is your oasis in the Philippines. You’ll find us nestled along the sea next to a white-sand beach, moments from the island’s most popular cultural attractions. Arrive at the airport and reach our luxury resort in Mactan, Cebu, only 30 minutes. Savor delicious dining options; Buhi Cave Bar serves Mediterranean, while Dip restaurant serves Nikkei cuisine, one of the first restaurants to offer it on Mactan Island. For those hosting a meeting in the Philippines, our luxury beachfront Mactan resort boasts versatile spaces with LED screens. Relax at the Sheraton Spa, with six treatment rooms and a range of soothing services. Families have plenty of options too, from a kids' club and on-site outdoor pool to easy access to beach watersports. When it’s time to recharge, unwind in some of the largest accommodations offered on Mactan Island. Our 261 rooms and suites include views of the sea, premium amenities, and more. Take your getaway to the next level at Sheraton Cebu Mactan Resort.
"The hygiene, environment, and service were excellent, nothing to complain about.
Initially, I was given a room on the right-hand corridor off the elevator. Rooms in this location are directly on a thoroughfare, so the sounds of people talking and walking were incredibly loud. I didn't get any sleep that night. When I tried to communicate with the front desk, my English wasn't great, so the communication was a bit difficult. Luckily, Trip.com actively helped us communicate and eventually arranged a quiet room.
However, there was a female staff member at the pool who seemed to discriminate against Chinese people. She clearly served two drinks at 9 PM, but when she saw I was Chinese, she insisted it was only one, while foreigners received two. This kind of service staff can bring a lot of negative impact to the hotel. I hope the hotel takes this seriously.
Most importantly, the hotel's beach is extremely small, and the hotel itself is quite isolated. You can only stay within the hotel premises; going out requires a car. When booking hotels abroad, don't book too many days at once. If you need to check out early, Trip.com always gives evasive answers, saying the hotel won't allow refunds, implying that Trip.com has signed unfair clauses with the hotel."