"Excellent value for money, very satisfied! The hotel's exterior and surroundings are grand, clean, and bright. Parking is convenient and the roads are easy to navigate. The interior space is well-designed and clearly laid out. The hardware materials are of good quality, and for a hotel built in '24, it's still very well-maintained. The service attitude is impeccable. Overall, among all the Atour hotels I've stayed at, this one is the most satisfying. It's a hotel I'd love to come back to. I rarely leave reviews, but I made an exception for this one."

"Wendy at the front desk was incredibly understanding and spoke in a very gentle, considerate manner. Thumbs up for her! Breakfast, however, was quite a disappointment – the oranges were bland and tasteless. The room carpet had a slight odor, but opening the windows and turning on the air conditioning helped alleviate it."

"The room is luxuriously decorated, with a Macau feel. It is also convenient to eat downstairs, open 24 hours a day, with a rich variety of dishes. This place is really suitable for all kinds of people to come and play and experience."

"Quiet, with a really nice atmosphere. They upgraded my room to one with a lake-facing terrace, which was great. The breakfast selection was a bit limited, though. I'd definitely stay here again."

"卫生：ok 环境：ok 服务：ok"

"The room is clean and tidy, the service staff is warm and thoughtful, and the high floor has a wide view. During the holidays, the price/performance ratio is still very high. Holiday breakfast ends at 10 o'clock, suitable for people who like to sleep in."

"My stay at the Holiday Inn Express Jiaxing Hangzhou Bay Suites, an IHG hotel, really exceeded my expectations! Let me share my genuine thoughts: First off, the room is incredibly spacious. The one-bedroom, one-living room layout is super practical. I was staying with a friend; she could watch TV in the bedroom while I worked in the living room, and we didn't bother each other at all. The walk-in closet and mini-bar design are great bonuses – there's plenty of space for luggage and other items, so even for a longer stay, things wouldn't feel cluttered. The bed was genuinely comfortable! The mattress had just the right firmness, the pillows were nice, and coupled with good soundproofing, I barely heard any outside noise. Even as a light sleeper, I got a great night's rest. The ambient lighting by the bed is a thoughtful touch; no more fumbling for light switches in the dark if you get up at night. I have to praise the bathroom! The wet and dry areas are perfectly separated, so showering doesn't get water everywhere. There's also a large bathtub, which is super relaxing for a soak. The toiletries and hairdryer are good quality, so you don't need to bring your own, which is very convenient. Most importantly, it was impeccably clean – not a single water stain on the marble countertop, which was very pleasant to see. The view is absolutely stunning! The huge floor-to-ceiling window looks directly out onto the sea. Watching boats come and go during the day and the sunset in the evening, just sitting by the window and zoning out, is incredibly therapeutic. The room gets fantastic natural light during the day, making it great for photos too. The internet is fast; streaming and video calls were seamless, so business travelers can rest assured. The bar area allows for simple coffee making or instant noodles, which is very convenient. Overall, I'm extremely satisfied. It offers excellent value for money and is perfect for both business trips and vacations with friends. I'll definitely stay here again next time! Highly recommend!"

"The environment is nice, and the breakfast is also good. Excellent service: The hotel staff are very friendly, welcoming, and attentive, making you feel right at home. 2. Complete Facilities: The hotel offers a wide range of amenities, including clean rooms, comfortable beds, and good air conditioning and hot water. 3. Convenient Transportation: The hotel enjoys a prime location with convenient transportation and access to public transportation nearby, making travel easy. 4. Delicious Dining: The hotel's restaurants offer a variety of delicious dishes, authentic flavors, and fresh ingredients, ensuring a pleasant dining experience. Page 1 5. Cleanliness: The hotel's sanitation is excellent, with guest rooms and public areas kept clean and tidy. 6. Efficient Service: The hotel's service is efficient, with prompt check-in and check-out procedures, and the staff are quick to respond to guest requests and resolve any issues. 7. Good Security: The hotel has comprehensive security measures, including dedicated security personnel, ensuring guests feel safe and secure during their stay. 8. Unique Facilities: The hotel boasts unique amenities, such as a swimming pool, gym, and beauty salon, offering guests additional leisure and entertainment options. Page 2 9. Beautiful and Pleasant Environment: The hotel's surroundings are exceptionally beautiful, featuring gardens, lakes, and other scenic features, creating a relaxing and comfortable stay. 10. Reasonable Price: The hotel's prices are relatively reasonable, offering a high value for money and a great value for money. Reading Completed Download Open the App to Get the Full Text Sign in to Get a Free Reading Card Free Member Document Reading Free AI Features Free In-App Trial Copy the Full Text Export to Word Customize a PPT Open the App Page 3 Various Positive Reviews of the Hotel - SmartWrite 1. Thoughtful and Friendly Hotel Service: The service at this hotel is truly first-class! From check-in to check-out, every staff member demonstrated... Go to Customization > 100,000+ people using AI Assistance Below are 150 responses to negative hotel reviews: Category 1: Factual Negative Reviews 1. Dear guest, thank you very much for your feedback. We are deeply sorry for the issues you encountered during your stay. We have conducted self-reviews and made improvements to address the issues you mentioned and guarantee that they will not occur again. We hope you'll give us another chance. We look forward to welcoming you back and providing you with an even better service experience. 2. Thank you for your review of our hotel. We sincerely apologize for the dissatisfaction you experienced during your stay. We have taken your concerns seriously and immediately implemented measures to improve our service quality. We hope to provide you with a perfect stay next time. 3. We apologize for your unpleasant stay. We have verified your concerns and immediately addressed the cause of your dissatisfaction. We will hold ourselves to higher standards and continuously improve to provide you with even more satisfactory service. We look forward to welcoming you back! 4. Thank you for your valuable feedback. We deeply apologize for the difficulties you encountered during your stay. We have taken measures to rectify the issues and will ensure a better experience next time. Thank you again for your feedback and hope to receive your understanding. 5. We sincerely apologize for your unpleasant stay. We have taken your concerns seriously and have conducted a comprehensive inspection and improvement of the relevant service facilities. Your feedback is very important to us, and we will continue to work hard to provide you with even better service. We look forward to welcoming you back! 6. Thank you for your suggestions for our hotel. We apologize for your dissatisfaction. We have carefully reviewed your feedback and are taking steps to improve it. We will provide you with a better experience next time. Thank you again for your support and understanding. 7. Dear guest, thank you very much for your review. We are deeply sorry for the problems you encountered during your stay. We have taken measures to improve our service and have strengthened training. We hope you will give us another chance and look forward to your return. 8. Thank you for your feedback on our hotel and apologize for your dissatisfaction. We have taken your concerns seriously and are taking steps to improve them. Your feedback is very important to us, and we will continue to work hard to provide you with a more perfect stay experience. 9. We are deeply sorry for the inconvenience you experienced during your stay. We have taken steps to rectify the issues. Thank you again for your feedback and hope you will give us a chance to improve. 10. Dear guest, we are deeply sorry for the problems you encountered during your stay. We have carefully reviewed your feedback and are taking steps to improve it. We will provide you with a better experience next time. Thank you again for your support and understanding. Category 2 Negative Reviews: Factual Dissatisfaction 11. Dear guest, thank you very much for your feedback. We are very sorry that you were dissatisfied with our service. We have carefully verified the issue you mentioned and, if we are sure that the fault lies with us, we will take immediate action to resolve it. We hope you will give us another chance and we look forward to welcoming you back. 12. Thank you for your suggestions about our hotel. We apologize for your dissatisfaction. We have conducted an internal investigation, from personnel to materials, to fully understand the situation. We hope you understand that we are continuously improving and will provide you with a better service experience next time you stay. 13. Dear guest, thank you for your review. We are deeply sorry for the problem you encountered. We have verified your feedback and identified the cause of the misunderstanding. We will continue to strengthen communication and training to ensure that similar situations do not recur. We look forward to welcoming you back to experience our improvements. 14. Thank you for your valuable feedback about our hotel. We apologize for your dissatisfaction. After investigation, we have identified the issue and have taken corrective measures. Your feedback is very important to us, and we will continue to improve and provide you with better service. 15. Dear guest, we are deeply sorry for the issues you mentioned in your review. We have carefully verified the situation, both personally and personally, and have identified the cause of the misunderstanding. We will explain the situation more carefully to avoid similar misunderstandings in the future. We look forward to your return and providing you with better service. 16. Thank you for your feedback on our hotel. We apologize for your dissatisfaction. After verification, we have found that the information you mentioned is not true. We will continue to work hard to provide true and accurate information. We hope you will understand and choose us again to experience truly excellent service. 17. Dear guest, we are deeply sorry for the misunderstanding you encountered. We have verified the situation and identified the cause of the misunderstanding. We will pay more attention to communication with guests to ensure that similar misunderstandings do not occur again. We hope you will reconsider and visit our hotel again. 18. Thank you for your review of our hotel. We sincerely apologize for the issues you encountered. After careful verification, we have identified the cause of the misunderstanding and will immediately clarify it. Your satisfaction is our top priority, and we will continuously improve the accuracy of our communication to ensure your satisfaction on your next stay. 19. Dear guest, we are deeply sorry that you were dissatisfied with our service. We have carefully reviewed your feedback and identified the cause of the misunderstanding. We will strengthen training to ensure similar situations do not recur. We hope you will understand our efforts and give us another opportunity to provide you with better service. 20. Thank you for your review of our hotel. We apologize for your dissatisfaction. We have carefully reviewed the issues you mentioned and identified the cause of the misunderstanding. We will actively improve and strengthen communication to prevent similar situations from happening again. We hope you will reconsider and choose our hotel again so that we can provide you with a better stay experience. Category 3: Negative Review Without Specific Reasons 21. Dear guest, thank you very much for your review. We are sorry that you found our hotel average, but you did not provide a specific reason, leaving us unaware of the specific issue. We sincerely hope that you can provide more details so that we can improve and provide better service. We look forward to seeing you again and allowing us to show you our true charm. 22. Thank you for your feedback on our hotel. We regret that you did not provide a specific reason for your negative review. We value every guest's feedback and hope that you can provide detailed information on your dissatisfaction so that we can improve. Your feedback is very important to us, and we look forward to welcoming you back so we can provide you with even better service. 23. Dear guest, we apologize for your average rating. We sincerely hope you can share your specific reasons so we can understand your dissatisfaction and address any improvements. We strive to provide excellent service, and your feedback is very important to us. We look forward to welcoming you back and ensuring you have a wonderful stay. 24. Thank you for your review of our hotel. We apologize for your average rating, but you didn't specify the reasons. We sincerely hope you can provide more details so we can improve and provide you with even better service. Your feedback is very important to us, and we look forward to welcoming you back so we can truly make our hotel even better. 25. Dear guest, we appreciate your review of our hotel. We are deeply sorry for your average rating. We hope you can provide more details about your dissatisfaction so we can understand the issues and take steps to improve. We look forward to welcoming you back so we can truly experience the unique charm of our hotel. 26. Thank you for your review of our hotel. We apologize for your dissatisfaction. Although you found it average, you didn't specify the reasons. We sincerely hope you can provide more details so we can improve and provide you with even better service. We look forward to welcoming you back and ensuring you experience a truly exceptional stay. 27. Thank you for your review of our hotel. We apologize that you found our hotel average, but you didn't specify the specific reasons for your negative review. We value every guest's feedback and hope you can provide detailed information on your dissatisfaction, allowing us the opportunity to improve. Your feedback is very important to us, and we look forward to welcoming you back and providing you with even better service. 28. Thank you for your review of our hotel. We apologize for your dissatisfaction. Although you found our hotel average, you didn't specify the reasons. We sincerely hope you can provide more details, allowing us the opportunity to improve and provide you with even better service. We look forward to welcoming you back and ensuring you experience truly unique charm. 29. Dear guest, we thank you for your review of our hotel. We are deeply sorry that you found it average. We hope you can provide detailed information on your dissatisfaction, allowing us to understand the issues and take steps to improve. We look forward to welcoming you back and ensuring you experience a truly exceptional stay. 30. Thank you for your review of our hotel. We apologize for your dissatisfaction. Although you found our hotel average, you didn't specify the specific reasons for your negative review. We attach great importance to the opinions of every guest and hope that you can explain in detail what you are not satisfied with so that we have the opportunity to improve. Your opinions are very important to us. We look forward to your visit again and we will provide you with better service. The fourth type of negative review: poor front desk service 31. We are really sorry! Due to the large number of guests checking in recently, the front desk ladies were so busy that they forgot to smile when serving you. It was indeed our dereliction of duty. We will use stricter regulations to improve our service quality. I hope to give you a perfect stay experience next time. Thank you for your support! 32. We are deeply sorry for the front desk service issues you reported. We will retrain our staff to ensure that our front desk service is improved and enhanced. We hope that you can give us another chance to show you better service attitude and efficiency."

"Booked this hotel for our trip to Legoland. It's super easy to get to, whether by taxi or driving yourself, and the value for money is absolutely fantastic. The noodles and rice vermicelli at breakfast were delicious, and the front desk staff were really friendly. They were happy to give us a couple of extra bottles of water before we headed out, and room service was very prompt with deliveries."