Featured facilities: Parking, Shared Kitchen, Laundry Service (On-Site)
Outstanding
3 reviews
9.9/10
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9.7/10
Amazing
NNealThe owner, Julie, is very kind and thoughtful, making guests feel right at home. The room facilities are luxurious and comfortable, and the cleanliness is absolutely spotless. For us, weary travelers, it was almost too pristine, but it will definitely be our top choice for our next trip.
IIris.LuTransportation: Very convenient to take the shuttle bus from L3 Gate 16 at the airport. The hotel is a three-minute walk from the SkyTrain station.
Cleanliness: Very clean, much cleaner than a certain [competitor hotel chain] and no strange odors.
Environment: Compared to the [competitor hotel chain] we stayed at the next day, the Westin was much quieter.
Recreation: The pool and gym were not crowded. The water was quite cold in winter, but you could use the spa.
Dining: We had brunch at the ground floor restaurant at 11:00 AM. I recommend the chicken burger and the cheese burger from the kids' menu.
Service: A kind gentleman at the front desk who spoke Chinese helped us with a one-hour late checkout. After checking out, I realized I left my electric toothbrush in the room. The lady at the front desk said she would keep it safe for me until I return to Vancouver in two months, which I really appreciated.
WWonjae JangThe room is clean and well-maintained. Very good buffet breakfast included. The staff is nice and friendly. The location is great near the airport, the shuttle bus service is awesome, there are Costco just across the street and it locates just walking-distance to Sky Train station.
MM475724****The shuttle bus was convenient, running every half hour until 1 AM. Breakfast was quite good for a Canadian hotel, with a relatively wide variety of options. The scrambled eggs with vegetables were particularly delicious. The air conditioning in the room was a bit old and noisy, but luckily, you could manually adjust the fan speed, which was better than another hotel I stayed at since it didn't get too loud in the middle of the night and disturb my sleep.
AAnonymous UserThe building itself is old but the room is tidy, but has no toiletry supply at all so remember to BYO (not even slippers). I was carrying 3 big luggage and a young kid, but no one helped me with the luggage when I checked in, in fact there is only 1 staff at the lobby/concierge which probably explains it. No one had a smile on their face, from front desk to breakfast lounge, the only one who has a more friendly attitude is the chef in the breakfast lounge, but to be fair, no one was rude, just that you can’t say they welcome you to the hotel. So, no, I won’t recommend this place nor I will stay here again. You can probably get better service/facilities with Airbnb.
GGuest UserThe hotel has an elegant environment and clean, comfortable rooms. The staff are warm and attentive. Convenient location with easy access, delicious and varied breakfast, and an overall very satisfying experience.
FFeilaoqiangThis hotel is super close to the airport, making it a perfect choice for layovers or early morning flights. They offer a shuttle service – just look for the blue mini-bus at Gate 5 on the 3rd floor of the departure hall. Right across from the hotel, there's a Chinese supermarket that even sells simple Chinese meals. If you turn right out of the hotel and then left at the traffic light, walking about 500 meters, you'll find plenty of Chinese restaurants. The hotel facilities are a bit old and the cleanliness is just so-so, but the Chinese-speaking staff at the front desk were incredibly friendly. They even helped us connect to the hotel Wi-Fi and booked our early shuttle to the airport. The breakfast was simple, tasty, clean, and hygienic, with coffee and fruit available.
LLina QTWe were celebrating a couple of birthdays among friends and were so happy that the hotel had shuttle service from the airport. My friends’ flights were cancelled a couple of times the night before so we were not able to meet in Seattle as planned, so we met at the hotel. Fiona, on staff at Sheraton, kindly received us and assisted us with getting lounge access and breakfast for all so we can relax after being up all night due to flight cancellations. Unfortunately, the following night the hotel suffered a power outage from evening through the next morning causing temperature in the room to vary and hot showers not possible. It could have been seen as a really bad start to the trip but fortunately Fiona came through getting a portion of the night refunded, some hotel points, Starbucks drinks and pastries and late checkout. Fiona was very understanding and accommodating allowing us to continue our trip enjoying it together.
林林永秀I had a pleasant stay at this hotel. The room was clean and well-maintained, and the front desk staff were polite and helpful throughout my visit. The restaurant attached to the hotel offers good food and attentive service, though the prices are on the higher side. Overall, it was a comfortable experience with friendly and professional staff.
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