Hotels with Bars in Richmond

Service: Very professional, efficient and friendly. Check in process was quick. The guy who checked me in ensured I stayed on the same floor as my other family members who booked a different room. Valet service is a nice perk. However, it can take longer waiting for the car vs us going to the car park lot ourselves. Amenities: They have Dyson hairdryer which is a huge plus. Extra amenities are available upon request. Room: Room is as pictured. My room was on the 8th floor and I could see the Richmond night market from my room. Bed is a bit too soft to my liking. Pillows are a bit high and hard. Cleanliness: This is the only category where I wish I could rate zero. Most notably thing I noticed is there's dust on the hairdryer, I was fine with this. Until I got into bed, inspected all 4 of the pillows. Noticed on 2 of them, were a strand of hair (or eyelash?) And some dusts. This pretty much ruined my stay. I pushed these 2 pillows aside to the other side of the bed, after trying my best to attempt to ”clean” them in case I accidentally touched them... It was already past midnight when I got into the room to rest and in to the bed and found out about this. Didn't bother to call the front desk about it. Overall this hotel is great overall. Location is not far from the aberdeen mall as well with car. Service is outstanding. Wish they'd retrain their cleaning staffs though.

The building itself is old but the room is tidy, but has no toiletry supply at all so remember to BYO (not even slippers). I was carrying 3 big luggage and a young kid, but no one helped me with the luggage when I checked in, in fact there is only 1 staff at the lobby/concierge which probably explains it. No one had a smile on their face, from front desk to breakfast lounge, the only one who has a more friendly attitude is the chef in the breakfast lounge, but to be fair, no one was rude, just that you can’t say they welcome you to the hotel. So, no, I won’t recommend this place nor I will stay here again. You can probably get better service/facilities with Airbnb.

Facilities: The hotel is generally spacious, bright, and comfortable. Cleanliness: Especially clean and tidy. Environment: The environment is quite good; we got a room with a view of the street outside. Service: The front desk staff were very friendly and enthusiastic, and gave us various directions.