"I stayed for two days, and overall it was good, especially the butler service from Eric and Selina. They were excellent, seeing things through from start to finish, always ready to answer questions, and very thoughtful. They also helped us solve problems and arranged the pick-up and drop-off from the station perfectly! The pick-up and drop-off on the day we went to Tianchi Lake was also good! I'm very satisfied with the butler service.
The hotel entrance has a small, quaint grove where you can take a walk!
The hot springs are located within the hotel and are well-equipped. They weren't just a perfunctory internal hot spring. However, there were a bit too few pools.
The biggest drawback of this hotel is the dining. Breakfast didn't match the hotel's star rating. While there were hot food, cold food, and pastry areas, the quality was poor, and there were very few options, though plenty of pickles!
Dinner is on the second floor, and this was truly the biggest disappointment. The prices at this star-rated hotel truly don't match the dishes in the restaurant. The prices aren't low, which is acceptable, but then they should offer something high-quality! The first night we ordered à la carte. We planned to have barbecue on the second day, but after seeing the barbecue at a neighboring table, we decided against it! As for the bibimbap, when we asked about the portion size, the waitress said it was just enough for one person. We had already ordered other dishes, but hearing the portion wasn't large, we ordered two. It turned out that one portion was enough for two women, and we left a lot of food! The main thing is that it truly wasn't tasty; it wasn't as good as a certain chain restaurant's bibimbap!
However, overall, I'm very satisfied with the butler service and the hotel room. I'm only dissatisfied with the lunch, dinner, and buffet restaurants."