"The biggest surprise of my trip to Nalati was staying at the Hotel Indigo Nalati! It was absolutely amazing! This is also a letter to the hotel GM and management (please read to the end!):
The hotel's ambiance is directly captivating, perfectly blending Kazakh folk customs with modern minimalist design. The lobby features an incredibly high ceiling with a panoramic dome skylight, allowing natural light to pour in. Local cultural decorations, such as ethnic embroidery and unique floral wooden boxes, are visible everywhere, exuding exquisite taste and quality. The hotel directly faces the grasslands and snow-capped mountains, offering a 270° panoramic view that is expansive and therapeutic. Waking up to see clouds swirling around the mountains in the morning and enjoying the sunset glow in the evening, every casual photo you take is wallpaper-worthy. It's an immersive experience of Nalati's magnificent scenery, both serene and comfortable. The hotel has its own horse ranch, and my husband and I experienced life on horseback. The equestrian guide taught us how to 'push waves' and took us to the riverside, which was incredibly pleasant – an experience I hadn't had riding horses in five other places in Xinjiang!
The hardware facilities are high-end, comprehensive, and full of thoughtful details, ensuring an extremely comfortable stay. The guest rooms are equipped with panoramic floor-to-ceiling windows and viewing balconies, allowing you to admire the beautiful grassland and snowy mountain scenery right from your bed. The soft furnishings in the room are of outstanding quality, with a King Koil mattress that is soft and skin-friendly, paired with high-quality bedding for an excellent sleep experience. Thoughtful amenities include underfloor heating, an oxygen concentrator, and a Nespresso coffee machine, perfectly suited for high-altitude travel needs and dispelling travel fatigue. The infinity pool in the public area has clean water, and you can overlook the snow-capped mountains and grasslands while swimming, offering a unique experience. All various supporting facilities are well-maintained, clean, tidy, and in perfect working order.
What's most heartwarming is the hotel's service, which was attentive, meticulous, professional, and thoughtful throughout our stay. Before check-in, staff member Ella proactively contacted us via WeChat to address our needs. Check-in was efficient and quick, and the concierge staff actively helped us with our luggage, with a warm and friendly attitude. After learning that we got caught in the rain, they even arranged ginger tea for us. During our stay, their response speed was incredibly fast; any request was resolved promptly and patiently, with meticulous service and no perfunctory feeling. The restaurant's dishes were exquisite and varied, catering to both local flavors and popular tastes, with attentive and appropriate service. (Ella is really beautiful! 😍) The concierge guys are also tall and handsome [smiley face].
Most notably, Executive Chef Ren turns food into art!! This is the best food I've eaten in 10 days in Xinjiang! It's sooooo delicious!!!!
The glamping afternoon tea had a wide variety of options, and the freshly grilled BBQ was incredibly pleasant, instantly helping us relax from high pressure. The dishes chosen by our head chef for the private in-room dining were also impeccable! The salmon was OMG good!!! Even better than what I've had in Shanghai!! The grilled lamb chops were also delicious!! Everything was delicious anyway!! Just look at the pictures!!
The bonfire party in the evening was really lively. Local beautiful girls and guests danced around the bonfire, and the atmosphere was truly amazing! Even I, who am usually shy, felt relaxed enough to dance in that atmosphere!
The buffet price is very reasonable! And there's a wide variety! No one can resist listening to music and eating hotpot in the mountains!! Plus the seafood salad with sauce! 🦞
Hotel Indigo Nalati!! You are amazing!! Truly amazing!! Absolutely incredible!
It's clear that the management is really working hard to make the hotel great!! And to train their staff!! Thank you so much for providing us guests with such a wonderful experience!!
Hotel Indigo Nalati!! I will come again!!
[Heart emoji][Heart emoji][Heart emoji][Heart emoji][Heart emoji] Love you all!!! [Heart emoji][Heart emoji][Heart emoji][Heart emoji][Heart emoji]"